Episode 003 - Integrating Your Core Values Into the Customer Experience

Shownotes…

Core Values Build the Company Culture into the Customer Experience

Core values serve as the guiding light for how everyone in your company interacts, communicates and works with each other, external customers, and the community.
Core values should be unique to your company.
Core values provide the framework to help guide many business decisions.
Use phrases or sentences as core values to convey the meaning.
Core values MUST be exemplified at the leadership level.
Core values should be evident in practice.
Core values help with recruiting and hiring decisions.
Core values should serve as foundation and guidance, not limitations.
Core values should be a focus during all performance reviews.
Core values should be reviewed with relevant stories regularly.
Display the Core Values throughout the Customer Experience.
Consistency. Consistency. Consistency.

Episode 003 – Integrating Your Core Values Into the Customer Experience