One Reply to “Don’t Ruin Customer Service by Blaming Staff”

  1. Kristina nice post. As you mentioned it really doesn’t matter to the client who made the mistake, but more importantly how it can be prevented in the future. I had weekly meetings with my staff where we openly discussed issues that had occurred and what could be done differently to prevent them happening in the future. I never mention names of staff members that made mistakes. It’s all about team effort and learning.

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