The First of Five Tips for
Customer Service Week
So I’m thinking that it’s wonderful to have Customer Service Week to encourage our teams to work in the best interest of the customer and improve our service delivery, but I have one question…
Why are we dedicating only ONE week per year to focus on Customer Service and the Customer Experience?
We should be doing this Each. And. Every. Week. All. Year. Long.
Tip #1 – Communication is a Two Way Street
We know that customer relationships are built on trust and communication. The same holds true for your internal teams.
You need to be sure that you are in touch with your teams and understand what they see as an opportunity and where they are facing challenges.
I’m a big fan of huddles. Huddles are something that football teams do before a play. Business leaders need to huddle either as a team or one-on-one with their team players to discover what they need to know and how to encourage and set them up for success.
The huddle is also a fantastic time for leaders to be open to ideas and suggestions from their teams. After all, they are most likely spending more time interacting with customers than the leader is.
Customer Service Skills – Do You Train Well Enough?
70% of consumers stop doing business with a company because they aren’t feeling valued or that the company doesn’t engage with them.
If you lost one customer each week, what would that mean to your bottom line?
To help you, during Customer Service Week, I’m reducing the fee for my “Training for the Best Customer Service Skills – Start to Finish” . You’ll still get all of the benefits and modules, but because you are in my community, you get the reward of a special price!
Many of you have already invested in this training for your teams and have responded with great results and stories.
Take action now to be sure that your efforts during Customer Service Week don’t fall prey to the “All Talk – No Action” pitfall that plagues so many companies today.