Dear Employer –
Customer Experience Management has been a hot topic around our company lately. You have been giving us many motivational talks about it, but there is something that would really help us out – leading by example.
You serve as a role model to us. If you disregard the customers, focus only on the business and not the customer driving it, or don’t walk the talk, how would we know to do otherwise? We really need you to practice what you preach. You are our business role model and set the expectation by how you relate to our customers.
To excel at managing the customer experience, we need the leadership to set the example and it will trickle down throughout the entire company. When you set the tone for improving customer service and to delight our customers, we will then follow suit.
We’ll treat our customers the same way that you treat them, and even us.
We want to make sure that the ideals that you are holding us to are not just merely mission and vision statements that hang on the wall in our lobby. We want to embrace the customer centric culture we promise and to live it each and every day.
Thanks for listening,