CategoriesCustomer loyalty, good customer service, Social media, Uncategorized, Video Spreading Holiday Cheer with an AMAZING Customer Experience Posted on Posted onDecember 12, 2013December 12, 2013By Kristina Evey This just made my heart warm! West Jet in Canada did what most of us would dream to do for … Read MoreSpreading Holiday Cheer with an AMAZING Customer Experience
CategoriesCustomer Experience Management, customer satisfaction, Customer service, good customer service, Video What Do Customer Satisfaction and Expectations Have in Common? Posted on Posted onAugust 7, 2012By Kristina Evey “Why are customers impatient and upset when I’m trying to do what I can for them?” It’s all about setting … Read MoreWhat Do Customer Satisfaction and Expectations Have in Common?
Categoriescustomer satisfaction, Customer service, Video Hire Right – Crucial for Customer Service and Satisfaction Posted on Posted onOctober 19, 2010By Kristina Evey Hiring the right people is the single most important factor in delivering the best customer service. In this video, I … Read MoreHire Right – Crucial for Customer Service and Satisfaction
Categoriesgood customer service, improve customer service, Video Personal Touches Win Business Every Time Posted on Posted onSeptember 28, 2010By Kristina Evey Customer service training should always include the personal touch and being on the lookout for the little things that make … Read MorePersonal Touches Win Business Every Time
