upset customers Archives

customer retention, improve customer service, Leadership, Podcasting, Service Recovery, Uncategorized, upset customers

Episode 63 – Preventing Customer Churn and Winning Back Lost Customers

Posted on August 27, 2019By Kristina Evey

Losing customers and customer churn are a huge concern for businesses everywhere, yet many leaders don’t know what to do … Read MoreEpisode 63 – Preventing Customer Churn and Winning Back Lost Customers

bad customer service, Customer Experience, improve customer service, upset customers

United Airlines Needs a Lesson in Apologizing

Posted on March 14, 2018March 23, 2018By Kristina Evey

It’s all over the news… a United Airlines flight attendant insisted that a passenger put her dog carrier containing her … Read MoreUnited Airlines Needs a Lesson in Apologizing

customer complaints, upset customers

Best Way to Handle Upset Customers? Show Genuine Empathy

Posted on April 2, 2014February 26, 2019By Kristina Evey

Improving customer interactions in handling customer complaints serves companies well. The number one way to win over an upset customer? … Read MoreBest Way to Handle Upset Customers? Show Genuine Empathy

bad customer service, Customer Experience Management, upset customers

Customers Want Compassion in a Tense Situation

Posted on June 12, 2013June 12, 2013By Kristina Evey

Own Up and Step Up When You Blow It A few weeks ago, you may have seen CNN or been … Read MoreCustomers Want Compassion in a Tense Situation

Uncategorized, upset customers

Solve Social Media Customer Complaints Out In the Open

Posted on January 23, 2013By Kristina Evey

Handling customer issues is one thing. Handling customer issues in the world of social media is something else entirely. No … Read MoreSolve Social Media Customer Complaints Out In the Open

customer complaints, Customer loyalty, upset customers

Customer Reward Programs Gone Bad

Posted on January 21, 2013By Kristina Evey

Don’t hoodwink your customers! It’s not a good business practice , it’s terrible customer service, and it’s just morally the … Read MoreCustomer Reward Programs Gone Bad

customer complaints, Customer loyalty, customer retention, good customer service, upset customers

3 Tips to Handle an Unhappy Customer

Posted on October 3, 2012By Kristina Evey

The unhappy customer who is complaining We’ve all had them. Some yell, some cause a scene, some silently simmer. Believe … Read More3 Tips to Handle an Unhappy Customer

customer complaints, Customer Experience Management, customer satisfaction, good customer service, improve customer service, upset customers

Customer Complaint Resolution – A Fishy Restaurant Tale

Posted on June 26, 2012By Kristina Evey

Resolving a customer complaint isn’t just about handling the issue, it’s the way you handle the issue. Customer satisfaction and … Read MoreCustomer Complaint Resolution – A Fishy Restaurant Tale

customer complaints, Customer service, upset customers

Customer Complaints Shuffled Off to a 3rd Party?

Posted on May 9, 2012By Kristina Evey

Customer Complaints? Don’t Push Them Off I recently came across an article that had the perspective that an answering service … Read MoreCustomer Complaints Shuffled Off to a 3rd Party?

Customer Experience Management, customer satisfaction, upset customers

Take Problem Resolution to the Next Level to Increase Customer Loyalty

Posted on January 6, 2012By Kristina Evey

Customer service often requires proper handling of mistakes. We all make mistakes. Admit it, you do. Your company does as … Read MoreTake Problem Resolution to the Next Level to Increase Customer Loyalty

Customer service, upset customers

Empathy Counts with Upset Customers

Posted on October 14, 2010By Kristina Evey

Managing upset customers revolves around one thing – empathy. Instead of offering solutions first, identify with your customer and recognize … Read MoreEmpathy Counts with Upset Customers

Category: upset customers