CategoriesUncategorized Orthodontists Wanting More Patient Referrals Drifting Away from Old School Tactics Posted on Posted onMay 1, 2014By Kristina Evey Successful orthodontists are the doctors that understand that the “Old School” method of practicing medicine simply won’t make it in … Read MoreOrthodontists Wanting More Patient Referrals Drifting Away from Old School Tactics
CategoriesUncategorized Get More Customers with the Personal Touch Posted on Posted onApril 4, 2014April 1, 2014By Kristina Evey Who would you prefer to spend your money with – someone who gets to know you and values your business, … Read MoreGet More Customers with the Personal Touch
CategoriesCustomer Experience Management, Leadership, Uncategorized Any Customer Experience Focus MUST Start at the Top Posted on Posted onMarch 31, 2014March 11, 2014By Kristina Evey The fastest and easiest way to turn around the lack of customer service that we are currently experiencing is to, … Read MoreAny Customer Experience Focus MUST Start at the Top
Categoriesbad customer service, Customer Experience Management, Customer loyalty, customer satisfaction, Uncategorized How to Drive Customers Right Into the Arms of Your Competition Posted on Posted onMarch 18, 2014March 11, 2014By Kristina Evey Many studies suggest that a lot of customers are non-confrontational and won’t address a complaint with a manger of a … Read MoreHow to Drive Customers Right Into the Arms of Your Competition
CategoriesCustomer Experience Management, Uncategorized Amazon Integrates EASE in their Customer Experience Posted on Posted onMarch 17, 2014March 16, 2014By Kristina Evey Yet again, Amazon continues to amaze with the “easiness” of the customer experience by including a customer service component not … Read MoreAmazon Integrates EASE in their Customer Experience
CategoriesUncategorized What is More Important to an Upset Customer – Cash or an Apology? Posted on Posted onMarch 13, 2014March 11, 2014By Kristina Evey Upset customers and clients are part of any business. We don’t like to admit that it’s true, but the … Read MoreWhat is More Important to an Upset Customer – Cash or an Apology?
CategoriesCustomer Experience Management, customer feedback, customer retention, customer satisfaction, improve customer service, Uncategorized Measuring the Results of Customer Experience Efforts Posted on Posted onMarch 11, 2014March 12, 2014By Kristina Evey
CategoriesCustomer Experience Management, customer satisfaction, Customer service, Uncategorized Google “Gets” the Customer Experience Through Service Posted on Posted onMarch 6, 2014By Kristina Evey I’m sure that Google is under impressed with my internet skills. I’ll start right off by saying that I am … Read MoreGoogle “Gets” the Customer Experience Through Service
CategoriesCustomer loyalty, good customer service, Social media, Uncategorized, Video Spreading Holiday Cheer with an AMAZING Customer Experience Posted on Posted onDecember 12, 2013December 12, 2013By Kristina Evey This just made my heart warm! West Jet in Canada did what most of us would dream to do for … Read MoreSpreading Holiday Cheer with an AMAZING Customer Experience
Categoriescustomer satisfaction, Customer service, good customer service, Uncategorized Customer Service Question -Does Your Business Have a Pulse or a Wire? Posted on Posted onDecember 4, 2013December 4, 2013By Kristina Evey Where’s the customer service these days? Improving customer service and the customer experience is more important now more than ever. … Read MoreCustomer Service Question -Does Your Business Have a Pulse or a Wire?
Categoriescustomer satisfaction, Customer service, Uncategorized Who Is Your Biggest Competitor? It’s Not Who You Think… Posted on Posted onSeptember 30, 2013September 30, 2013By Kristina Evey When working with companies that are focused on getting new customers, I always ask them who their biggest competitor is. … Read MoreWho Is Your Biggest Competitor? It’s Not Who You Think…
CategoriesCustomer Experience Management, customer intimacy, Uncategorized In Customer Relationships, Complacency is a Profit Killer Posted on Posted onApril 25, 2013April 25, 2013By Kristina Evey We Were Good at Dating, But Terrible at the Marriage Part. They Left Us For Someone Else. No, this isn’t … Read MoreIn Customer Relationships, Complacency is a Profit Killer
Categoriescustomer service training, improve customer service, Leadership, Uncategorized The Best Customer Experience Begins with Customer Service Training – Part One Posted on Posted onMarch 18, 2013By Kristina Evey As a business coach for companies, both large and small, that want to deliver a customer service experience to bring … Read MoreThe Best Customer Experience Begins with Customer Service Training – Part One
CategoriesUncategorized What Your 8 year old is Learning About Business in Elementary School Posted on Posted onMarch 15, 2013By Kristina Evey by Don Beery The world is accelerating. University students getting younger every year (or maybe I’m just getting more… uh, … Read MoreWhat Your 8 year old is Learning About Business in Elementary School
Categoriesbad customer service, Customer Experience Management, improve customer service, Uncategorized Nail Salon Could Use a Little Polish in Customer Service Training and Skills Posted on Posted onMarch 12, 2013By Kristina Evey I walked into a local nail salon today and realized that they didn’t know a thing about giving good customer … Read MoreNail Salon Could Use a Little Polish in Customer Service Training and Skills
CategoriesCustomer Experience Management, Uncategorized Easy Tips to Improve the Customer Experience Posted on Posted onMarch 7, 2013By Kristina Evey Your goal is to set your small business apart from the competition. If you’ve been a reader of this blog … Read MoreEasy Tips to Improve the Customer Experience
CategoriesUncategorized, upset customers Solve Social Media Customer Complaints Out In the Open Posted on Posted onJanuary 23, 2013By Kristina Evey Handling customer issues is one thing. Handling customer issues in the world of social media is something else entirely. No … Read MoreSolve Social Media Customer Complaints Out In the Open
Categoriescustomer complaints, Customer Experience Management, customer intimacy, Uncategorized Lego Connects More Than Blocks – It Connects People Through Excellent Customer Service Posted on Posted onJanuary 10, 2013January 10, 2013By Kristina Evey Connecting with customers is essential to customer loyalty and satisfaction. It takes a special company, and a special representative, to … Read MoreLego Connects More Than Blocks – It Connects People Through Excellent Customer Service
Categoriesgood customer service, Uncategorized Service is Tipping Point in Supermarket Experience Posted on Posted onDecember 14, 2012December 14, 2012By Kristina Evey Sometimes even good customer service isn’t enough – especially when you have a great service experience to compare it to. … Read MoreService is Tipping Point in Supermarket Experience
Categoriescustomer feedback, customer satisfaction, Customer service, Uncategorized Improve Customer Service – Asking Questions Is Crucial in the Customer Service Experience Posted on Posted onDecember 13, 2012By Kristina Evey Improving customer service and the customer service experience is something that both small businesses and large companies are always trying … Read MoreImprove Customer Service – Asking Questions Is Crucial in the Customer Service Experience
