Customer Loyalty and Profits Thrive In a Strong Customer Centric Culture

Getting new customers, keeping those customers, and making more money are the goals you have for your business, right? Then … Read MoreCustomer Loyalty and Profits Thrive In a Strong Customer Centric Culture

Never Under Estimate the Power of a Thank You Note to Boost Customer Loyalty

Remember Thank You notes?  The things that we encouraged to write as kids every birthday or holiday when we received … Read MoreNever Under Estimate the Power of a Thank You Note to Boost Customer Loyalty

How to Drive Customers Right Into the Arms of Your Competition

Many studies suggest that a lot of customers are non-confrontational and won’t address a complaint with a manger of a … Read MoreHow to Drive Customers Right Into the Arms of Your Competition

Customer Service Question -Does Your Business Have a Pulse or a Wire?

Where’s the customer service these days? Improving customer service and the customer experience is more important now more than ever. … Read MoreCustomer Service Question -Does Your Business Have a Pulse or a Wire?

Who Is Your Biggest Competitor? It’s Not Who You Think…

When working with companies that are focused on getting new customers, I always ask them who their biggest competitor is. … Read MoreWho Is Your Biggest Competitor? It’s Not Who You Think…

The Best Customer Experience Begins with Customer Service Training – Part One

As a business coach for companies, both large and small, that want to deliver a customer service experience to bring … Read MoreThe Best Customer Experience Begins with Customer Service Training – Part One

Nail Salon Could Use a Little Polish in Customer Service Training and Skills

I walked into a local nail salon today and realized that they didn’t know a thing about giving good customer … Read MoreNail Salon Could Use a Little Polish in Customer Service Training and Skills