Uncategorized Archives - Page 2 of 4

Episode 24 – Lack of Momentum Stalls Customer Experience Focus and Results

Posted on October 23, 2018November 5, 2018By Kristina Evey

Shownotes… Lack of Momentum. We all know that not moving forward stalls results and focus. So why do we let … Read MoreEpisode 24 – Lack of Momentum Stalls Customer Experience Focus and Results

Customer Experience, Customer loyalty, Perception, Podcasting, Uncategorized

Episode 020 – Get Customer Feedback & Insights with Focus Groups

Posted on September 25, 2018November 5, 2018By Kristina Evey

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Shownotes… Listening to customers is the goal Data drives a lot of CX work Conversations give you the reasons BEHIND … Read MoreEpisode 020 – Get Customer Feedback & Insights with Focus Groups

Podcasting, Uncategorized

Episode 010 – The Last Impression of CX Counts More Than You Realize

Posted on July 23, 2018November 5, 2018By Kristina Evey

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Episode 010 – The Last Impression of CX Counts More Than You Realize – Shownotes… You never get a … Read MoreEpisode 010 – The Last Impression of CX Counts More Than You Realize

Podcasting, Uncategorized

Episode 008 – Creating an Effective Customer Journey Map

Posted on July 16, 2018November 5, 2018By Kristina Evey

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Episode 008 – Creating an Effective Customer Journey Map Shownotes What Journey Mapping ISN’T Not a process map Not or … Read MoreEpisode 008 – Creating an Effective Customer Journey Map

Customer Experience, good customer service, internal customers, Leadership, Uncategorized

Business Leaders – Walk a Day in the Shoes of Your Staff Increases Engagement

Posted on March 22, 2018January 16, 2019By Kristina Evey

CEX Leadership Tip – Walk a day in the shoes of your frontline staff. So many leaders fight this, but … Read MoreBusiness Leaders – Walk a Day in the Shoes of Your Staff Increases Engagement

Customer Experience Management, customer feedback, Customer loyalty, customer retention, customer satisfaction, Uncategorized

Listening to Customers Tells You Everything You Need to Know…

Posted on December 5, 2017December 5, 2017By Kristina Evey

Listening. We all know how to do it… but few know how to do it well… and it could be … Read MoreListening to Customers Tells You Everything You Need to Know…

bad customer service, customer complaints, customer service training, Uncategorized

How Bad Customer Service Slashes Your Sales and What to Do About It

Posted on March 18, 2015March 18, 2015By Kristina Evey

Bad customer service – we’ve all experienced it. The receptionist that seems impatient with us on the phone. The server … Read MoreHow Bad Customer Service Slashes Your Sales and What to Do About It

Customer service, good customer service, Uncategorized

Good Business Is About Showing Customers the LOVE Through Good Customer Service

Posted on February 10, 2015February 10, 2015By Kristina Evey

The secret sauce to getting more customers and making more money? Show Your Customers The LOVE! It doesn’t get any … Read MoreGood Business Is About Showing Customers the LOVE Through Good Customer Service

customer satisfaction, Customer service, Uncategorized

Niceness Makes ALL the Difference in Reducing Patient Angst

Posted on February 6, 2015February 6, 2015By Kristina Evey

Customer service and being nice can make or break a first impression, especially in a medical office. My family recently … Read MoreNiceness Makes ALL the Difference in Reducing Patient Angst

cultural mindset, Customer Experience Management, Customer loyalty, Customer service, Uncategorized

Resolutions Don’t Work in Customer Service… Habits Drive the Customer Experience

Posted on January 13, 2015January 13, 2015By Kristina Evey

Resolutions Don’t Work… HABITS Do First off, I hope all of you had a wonderful holiday season and are … Read MoreResolutions Don’t Work in Customer Service… Habits Drive the Customer Experience

Customer Experience Management, Customer loyalty, customer retention, Customer service, Uncategorized

Customer Service – It CAN Earn You Loyal Customers!

Posted on November 19, 2014By Kristina Evey

I preach continually about the importance of Customer Service and am really happy to share this personal story. Last week … Read MoreCustomer Service – It CAN Earn You Loyal Customers!

customer service training, Uncategorized

Customer Service – The POSITIVE Impact

Posted on November 13, 2014By Kristina Evey

The POSITIVE Impact of Customer Service… I typically let you know how much poor customer service is COSTING your company. … Read MoreCustomer Service – The POSITIVE Impact

customer service training, Uncategorized

Customer Service – Can You Be TOO Nice and Scare Customers Away?

Posted on October 29, 2014October 29, 2014By Kristina Evey

Is it possible to be TOO nice as a Customer Service Rep? Can being TOO nice scare people off? A … Read MoreCustomer Service – Can You Be TOO Nice and Scare Customers Away?

Customer Experience Management, customer feedback, Uncategorized

Customer Service Surveys – Have Them Take a STAND!

Posted on October 22, 2014July 19, 2015By Kristina Evey

I often work with clients to create customer surveys to get valuable feedback from customers about the way they do business, … Read MoreCustomer Service Surveys – Have Them Take a STAND!

Customer Experience Management, Customer service, internal customers, Uncategorized

Customer Service – Which Comes First – the Customer or Your Staff?

Posted on October 8, 2014January 13, 2015By Kristina Evey

Customer service is an obvious and crucial focus for any company looking for sustainable financial success. You MUST focus on … Read MoreCustomer Service – Which Comes First – the Customer or Your Staff?

Uncategorized

Improving Customer Service: How to Handle Upset Customers Successfully

Posted on September 3, 2014September 3, 2014By Kristina Evey

Improving customer service requires the fine art of working with frustrated and upset customers. We’ve all had them. We all … Read MoreImproving Customer Service: How to Handle Upset Customers Successfully

Uncategorized

Customer Service – One of the Biggest Mistakes to Avoid

Posted on August 15, 2014By Kristina Evey

What is one of the biggest mistakes companies make in their customer service efforts? Not asking for or not encouraging … Read MoreCustomer Service – One of the Biggest Mistakes to Avoid

cultural mindset, Customer Experience Management, internal customers, Leadership, Uncategorized

Customer Loyalty and Profits Thrive In a Strong Customer Centric Culture

Posted on July 9, 2014July 9, 2014By Kristina Evey

Getting new customers, keeping those customers, and making more money are the goals you have for your business, right? Then … Read MoreCustomer Loyalty and Profits Thrive In a Strong Customer Centric Culture