CategoriesEmployee Experience, Planning for CX, Podcasting, Team, Uncategorized Episode 52 – Loren Beck From Zappos Discusses Culture Posted on Posted onJune 5, 2019June 20, 2019By Kristina Evey Hi everyone – today is throwback tuesday. This is an oldie but extremely goodie interview I had back in 2009 … Read MoreEpisode 52 – Loren Beck From Zappos Discusses Culture
Categoriesemployee engagement, internal customers, Leadership, Team, Uncategorized Treat Your Customer Facing Staff Like Royalty Posted on Posted onFebruary 27, 2019February 27, 2019By Kristina Evey I’m often asked what I consider the single most important thing to do in Customer Experience work. Lately, my response … Read MoreTreat Your Customer Facing Staff Like Royalty
CategoriesPlanning for CX, Team Get the Right People on Your Customer Experience Team Posted on Posted onJanuary 24, 2019By Kristina Evey Successful teams are made up of the right people. This is true in sports and it is true in Customer … Read MoreGet the Right People on Your Customer Experience Team
