Categoriescustomer feedback, Journey Mapping, Perception, Podcasting, Strategy Episode 65 – Remember the Customer in Your CX Work Posted on Posted onSeptember 10, 2019September 9, 2019By Kristina Evey Shownotes… You have the best of intentions in providing a product or service your customers will be happy with. Remember … Read MoreEpisode 65 – Remember the Customer in Your CX Work
Categoriesemployee engagement, Employee Experience, Planning for CX, Podcasting, Strategy Episode 62 – Treat Your Customer Service Representatives Like Royalty Posted on Posted onAugust 21, 2019August 21, 2019By Kristina Evey Customer Self Help options and channels are on the rise – Studies suggest that as many as 76% of customers … Read MoreEpisode 62 – Treat Your Customer Service Representatives Like Royalty
CategoriesCustomer service, good customer service, Podcasting, Strategy, Uncategorized Episode 60 – Customer Service Expert Shep Hyken Shares His Insights Posted on Posted onJuly 25, 2019July 25, 2019By Kristina Evey Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a … Read MoreEpisode 60 – Customer Service Expert Shep Hyken Shares His Insights
CategoriesLeadership, Podcasting, Strategy Episode 42 – Creating a Successful CX Strategy Posted on Posted onMarch 13, 2019March 13, 2019By Kristina Evey Bain & Co reports that 80% of companies feel they deliver an excellent customer experience. But, only 8% of their … Read MoreEpisode 42 – Creating a Successful CX Strategy