Episode 62 – Treat Your Customer Service Representatives Like Royalty

Customer Self Help options and channels are on the rise – Studies suggest that as many¬† as 76% of customers … Read MoreEpisode 62 – Treat Your Customer Service Representatives Like Royalty

Episode 60 – Customer Service Expert Shep Hyken Shares His Insights

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a … Read MoreEpisode 60 – Customer Service Expert Shep Hyken Shares His Insights