CategoriesCustomer loyalty, Perception, Podcasting, Service Recovery, Social media Episode 47 – How to Best Respond to Customer Feedback Posted on Posted onApril 16, 2019By Kristina Evey Shownotes… Customer Experience is taken to a higher level when based on customer feedback and engagement. Review sites allow customers … Read MoreEpisode 47 – How to Best Respond to Customer Feedback
CategoriesCustomer loyalty, good customer service, Social media, Uncategorized, Video Spreading Holiday Cheer with an AMAZING Customer Experience Posted on Posted onDecember 12, 2013December 12, 2013By Kristina Evey This just made my heart warm! West Jet in Canada did what most of us would dream to do for … Read MoreSpreading Holiday Cheer with an AMAZING Customer Experience
Categoriescustomer intimacy, customer satisfaction, improve customer service, Social media Hampton Inn Personally Reaches Out to Customer Reviews to Strengthen Customer Relationships Posted on Posted onJanuary 7, 2013January 7, 2013By Kristina Evey Small Gestures Build Customer Intimacy I noticed today on the the TripAdvisor Site that there were some reviews for the … Read MoreHampton Inn Personally Reaches Out to Customer Reviews to Strengthen Customer Relationships
CategoriesCustomer Experience Management, Customer service, Social media Let Your Customers Drive Your Business Plan Posted on Posted onJune 4, 2010By Kristina Evey Chris Voss, a Social Media Consultant, posted the following video on his blog and I wanted to be sure to … Read MoreLet Your Customers Drive Your Business Plan
CategoriesCustomer loyalty, customer retention, customer satisfaction, Customer service, Social media Increase Customer Loyalty Through Social Media Posted on Posted onNovember 17, 2009By Kristina Evey Just a quick note on a blog post I ran across today….. A gentleman wrote a blog post about loyalty … Read MoreIncrease Customer Loyalty Through Social Media
Categoriescustomer feedback, customer satisfaction, Customer service, good customer service, Social media Can You Use Social Media To Reach More of Your Customers? Posted on Posted onNovember 5, 2009By Kristina Evey Are you looking for the newest way to connect with your customers? Well, since you are on the internet reading … Read MoreCan You Use Social Media To Reach More of Your Customers?
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, Social media We Are All in Sales….. Like It or Not Posted on Posted onJanuary 9, 2009By Kristina Evey The perception of your company’s customer service is only as strong as it’s weakest link. Where ever that weak link … Read MoreWe Are All in Sales….. Like It or Not
CategoriesCustomer service, Social media, Uncategorized Resolutions for Excellent Customer Service Posted on Posted onJanuary 4, 2009By Kristina Evey Customer service “Our second resolution is for businesses, including the Craig Daily Press: Remember how important customer service is to … Read MoreResolutions for Excellent Customer Service
Categoriescultural mindset, customer retention, customer satisfaction, Customer service, Social media Keep Social Networking Sites in Mind When Handling Your Customers Posted on Posted onSeptember 9, 2008By Kristina Evey The article, How Companies Use Twitter To Bolster Their Brands by Rachael King appearing in CRM Daily.com just goes to … Read MoreKeep Social Networking Sites in Mind When Handling Your Customers
