CategoriesEmotional Intelligence, Leadership, Perception, Service Recovery U.S. Bank Fires Employee for Helping Customer on Christmas Eve Posted on Posted onFebruary 6, 2020By Kristina Evey I just read a New York Times article that just has me seething. US Bank fired a customer for doing … Read MoreU.S. Bank Fires Employee for Helping Customer on Christmas Eve
Categoriescustomer retention, improve customer service, Leadership, Podcasting, Service Recovery, Uncategorized, upset customers Episode 63 – Preventing Customer Churn and Winning Back Lost Customers Posted on Posted onAugust 27, 2019By Kristina Evey Losing customers and customer churn are a huge concern for businesses everywhere, yet many leaders don’t know what to do … Read MoreEpisode 63 – Preventing Customer Churn and Winning Back Lost Customers
CategoriesCustomer loyalty, Perception, Podcasting, Service Recovery, Social media Episode 47 – How to Best Respond to Customer Feedback Posted on Posted onApril 16, 2019By Kristina Evey Shownotes… Customer Experience is taken to a higher level when based on customer feedback and engagement. Review sites allow customers … Read MoreEpisode 47 – How to Best Respond to Customer Feedback
