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Home Archive for Category: Service Recovery

Category: Service Recovery

U.S. Bank Fires Employee for Helping Customer on Christmas Eve
CategoriesEmotional Intelligence, Leadership, Perception, Service Recovery

U.S. Bank Fires Employee for Helping Customer on Christmas Eve

Posted on Posted onFebruary 6, 2020By Kristina Evey

I just read a New York Times article that just has me seething. US Bank fired a customer for doing … Read MoreU.S. Bank Fires Employee for Helping Customer on Christmas Eve

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Categoriescustomer retention, improve customer service, Leadership, Podcasting, Service Recovery, Uncategorized, upset customers

Episode 63 – Preventing Customer Churn and Winning Back Lost Customers

Posted on Posted onAugust 27, 2019By Kristina Evey

Losing customers and customer churn are a huge concern for businesses everywhere, yet many leaders don’t know what to do … Read MoreEpisode 63 – Preventing Customer Churn and Winning Back Lost Customers

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CategoriesCustomer loyalty, Perception, Podcasting, Service Recovery, Social media

Episode 47 – How to Best Respond to Customer Feedback

Posted on Posted onApril 16, 2019By Kristina Evey

Shownotes… Customer Experience is taken to a higher level when based on customer feedback and engagement. Review sites allow customers … Read MoreEpisode 47 – How to Best Respond to Customer Feedback

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