Episode 023 – The Difference Between Customer Success and Customer Experience
Podcast: Play in new window | Download
Shownotes… I am going to be delivering a webinar later this week for a partner and our initial conversations were …
Category: Podcasting
Episode 020 – Get Customer Feedback & Insights with Focus Groups
Podcast: Play in new window | Download
Shownotes… Listening to customers is the goal Data drives a lot of CX work Conversations give you the reasons BEHIND …
Episode – 019 Tips for Customer Service Week 2018
Podcast: Play in new window | Download
Tips on How to Celebrate Customer Service Week 2018 Customer Service Week spans October 1 through 5 this year. Customer …
Episode 011 – Using Empathy to Build HUMAN CX Relationships
Podcast: Play in new window | Download
Shownotes… Unless we understand empathy, it’s expression will always seem as “a mask” and not genuine. Lifeless, automated, and robotic …
Episode 010 – The Last Impression of CX Counts More Than You Realize
Podcast: Play in new window | Download
Episode 010 – The Last Impression of CX Counts More Than You Realize – Shownotes… You never get a …
Episode 008 – Creating an Effective Customer Journey Map
Podcast: Play in new window | Download
Episode 008 – Creating an Effective Customer Journey Map Shownotes What Journey Mapping ISN’T Not a process map Not or …
Episode 007 – CX Depends on Hiring Right
Podcast: Play in new window | Download
Hiring Right – Episode Number 007 Shownotes… So much of this work is dependent on hiring the right people to execute …
Episode 005 – CX From the Customer Perspective
Podcast: Play in new window | Download
Shownotes… Customer Perspective is really the only thing that matters in any Customer Experience work. I know that you are …
Episode 004 – It’s All About the Money
Podcast: Play in new window | Download
Episode 4 – It’s All About the Money Shownotes: Money and profits – not bad words CX is now recognized …
Episode 003 – Integrating Your Core Values Into the Customer Experience
Podcast: Play in new window | Download
Shownotes… Core Values Build the Company Culture into the Customer Experience Core values serve as the guiding light for how …
Episode 002 – The Impact of Your Corporate Culture on the Customer Experience
Podcast: Play in new window | Download
Shownotes… In this episode, we talk about the CULTURE of your company and how it impacts and drives the CX. …
Episode 001 – Exactly What the Customer Experience IS and Isn’t
Podcast: Play in new window | Download
Show Notes… Exactly What the Customer Experience IS and Isn’t What CEX IS NOT – Transactional Inside out – Leaders …
Episode 000 – About The Customer Experience Podcast for Business Leaders
Podcast: Play in new window | Download
Show notes – This short episode shares what this Podcast is all about. Who is this Podcast for? The C-Suite, Directors, …
Episode 4 – Excellent Customer Service Starts From the Inside Out
Podcast: Play in new window | Download
Delivering great customer service doesn’t just depend on your staff. It begins with leadership focusing on the internal staff just …