Episode 023 – The Difference Between Customer Success and Customer Experience
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Shownotes… I am going to be delivering a webinar later this week for a partner and our initial conversations were …
Transforming the Customer Experience
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Shownotes… I am going to be delivering a webinar later this week for a partner and our initial conversations were …
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Shownotes… Listening to customers is the goal Data drives a lot of CX work Conversations give you the reasons BEHIND …
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Tips on How to Celebrate Customer Service Week 2018 Customer Service Week spans October 1 through 5 this year. Customer …
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Shownotes… Unless we understand empathy, it’s expression will always seem as “a mask” and not genuine. Lifeless, automated, and robotic …
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Episode 010 – The Last Impression of CX Counts More Than You Realize – Shownotes… You never get a …
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Episode 008 – Creating an Effective Customer Journey Map Shownotes What Journey Mapping ISN’T Not a process map Not or …
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Hiring Right – Episode Number 007 Shownotes… So much of this work is dependent on hiring the right people to execute …
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Shownotes… Customer Perspective is really the only thing that matters in any Customer Experience work. I know that you are …
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Episode 4 – It’s All About the Money Shownotes: Money and profits – not bad words CX is now recognized …
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Shownotes… Core Values Build the Company Culture into the Customer Experience Core values serve as the guiding light for how …
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Shownotes… In this episode, we talk about the CULTURE of your company and how it impacts and drives the CX. …
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Show Notes… Exactly What the Customer Experience IS and Isn’t What CEX IS NOT – Transactional Inside out – Leaders …
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Show notes – This short episode shares what this Podcast is all about. Who is this Podcast for? The C-Suite, Directors, …
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Delivering great customer service doesn’t just depend on your staff. It begins with leadership focusing on the internal staff just …