Episode 010 – The Last Impression of CX Counts More Than You Realize

Episode 010 – The Last Impression of CX Counts More Than You Realize – Shownotes…   You never get a … Read MoreEpisode 010 – The Last Impression of CX Counts More Than You Realize

Episode 008 – Creating an Effective Customer Journey Map

Episode 008 – Creating an Effective Customer Journey Map Shownotes What Journey Mapping ISN’T Not a process map Not or … Read MoreEpisode 008 – Creating an Effective Customer Journey Map

Episode 007 – CX Depends on Hiring Right

Hiring Right – Episode Number 007 Shownotes… So much of this work is dependent on hiring the right people to execute … Read MoreEpisode 007 – CX Depends on Hiring Right

Episode 005 – CX From the Customer Perspective

Shownotes… Customer Perspective is really the only thing that matters in any Customer Experience work. I know that you are … Read MoreEpisode 005 – CX From the Customer Perspective

Episode 003 – Integrating Your Core Values Into the Customer Experience

Shownotes… Core Values Build the Company Culture into the Customer Experience Core values serve as the guiding light for how … Read MoreEpisode 003 – Integrating Your Core Values Into the Customer Experience

Episode 002 – The Impact of Your Corporate Culture on the Customer Experience

Shownotes… In this episode, we talk about the CULTURE of your company and how it impacts and drives the CX. … Read MoreEpisode 002 – The Impact of Your Corporate Culture on the Customer Experience

Episode 001 – Exactly What the Customer Experience IS and Isn’t

Show Notes… Exactly What the Customer Experience IS and Isn’t What CEX IS NOT – Transactional  Inside out – Leaders … Read MoreEpisode 001 – Exactly What the Customer Experience IS and Isn’t

Episode 000 – About The Customer Experience Podcast for Business Leaders

Show notes – This short episode shares what this Podcast is all about. Who is this Podcast for? The C-Suite, Directors, … Read MoreEpisode 000 – About The Customer Experience Podcast for Business Leaders

The Best Way to Prepare Your Teams to Improve the Customer Service and Experience

Business leaders are really starting to jump on board the Customer Experience Bandwagon. And for good reason.  The Customer Experience … Read MoreThe Best Way to Prepare Your Teams to Improve the Customer Service and Experience

Episode 4 – Excellent Customer Service Starts From the Inside Out

Delivering great customer service doesn’t just depend on your staff. It begins with leadership focusing on the internal staff just … Read MoreEpisode 4 – Excellent Customer Service Starts From the Inside Out