Podcasting Archives - Page 2 of 3

Customer Experience, Leadership, Podcasting, Uncategorized

Episode 46 – Transformational Customer Experience Leadership

Posted on April 9, 2019By Kristina Evey

Shownotes… Transformational Leadership for Customer Experience Success Truly understanding and embracing the CX and EX is essential for long-lasting business … Read MoreEpisode 46 – Transformational Customer Experience Leadership

B2B, Customer Experience, Customer Experience Management, Employee Experience, Podcasting

Episode 45 – Customer Experience Futurist Blake Morgan Shares Her Insights

Posted on April 2, 2019April 2, 2019By Kristina Evey

Episode 55 Show Notes – Blake Morgan Discusses Customer Experience Customer Experience expert Blake Morgan joins me on this episode … Read MoreEpisode 45 – Customer Experience Futurist Blake Morgan Shares Her Insights

Core Values, Customer Experience Management, customer satisfaction, employee engagement, Podcasting, Uncategorized

Episode 44 – What You GET From Your Customer Experience Focus – Different ROIs

Posted on March 26, 2019March 25, 2019By Kristina Evey

Customer Experience deliverables separate from traditional ROI Clarity and alignment of your desired Culture and Core Values A unified front … Read MoreEpisode 44 – What You GET From Your Customer Experience Focus – Different ROIs

customer retention, customer satisfaction, Podcasting, Uncategorized

Episode 43 – The Most Important Customer Experience KPIs

Posted on March 25, 2019March 25, 2019By Kristina Evey

The most important Customer Experience KPIs – Shownotes… Define the Key Performance Indicators (KPIs) to measure your Customer Experience success… … Read MoreEpisode 43 – The Most Important Customer Experience KPIs

Leadership, Podcasting, Strategy

Episode 42 – Creating a Successful CX Strategy

Posted on March 13, 2019March 13, 2019By Kristina Evey

Bain & Co reports that 80% of companies feel they deliver an excellent customer experience. But, only 8% of their … Read MoreEpisode 42 – Creating a Successful CX Strategy

Customer Experience Management, Podcasting

Episode 41 – Changes to Make and Changes You’ll See in Customer Experience

Posted on March 7, 2019By Kristina Evey

Shownotes… You can’t be afraid of change in Customer Experience. Change is a prerequisite. This episode discusses the changes you … Read MoreEpisode 41 – Changes to Make and Changes You’ll See in Customer Experience

Customer Experience Management, Podcasting

Episode 40 – The Benefits of Hassle Maps

Posted on February 26, 2019By Kristina Evey

Shownotes – Where are the hassles your customers encounter when using the product or service you provide regardless of who they … Read MoreEpisode 40 – The Benefits of Hassle Maps

B2B, Culture, Customer Experience Management, Podcasting

Episode 39 – Important Nuances of the B2B Customer Experience

Posted on February 20, 2019By Kristina Evey

Shownotes… There are usually more “customers” in the B2B relationship than in B2C. Typically, there will be, among others, … … Read MoreEpisode 39 – Important Nuances of the B2B Customer Experience

employee engagement, internal customers, Podcasting

Episode 38 – Loyal Employees Breed Loyal Customers

Posted on February 12, 2019February 11, 2019By Kristina Evey

Loyal employees are a key factor in developing loyal customers. People do business with those they know, like and trust … Read MoreEpisode 38 – Loyal Employees Breed Loyal Customers

Customer Experience Management, Empathy, Leadership, Podcasting

Episode 37 – Why Your Customers Aren’t Asking You for Help

Posted on February 5, 2019February 5, 2019By Kristina Evey

Shownotes – Why Your Customers Aren’t Asking for Your Help and How to Fix It You’re pretty certain your company … Read MoreEpisode 37 – Why Your Customers Aren’t Asking You for Help

Planning for CX, Podcasting

Episode 36 – Building the Right CX Team

Posted on January 29, 2019January 24, 2019By Kristina Evey

Shownotes… The majority of your Customer Experience works falls on the shoulders of the people you put in charge of … Read MoreEpisode 36 – Building the Right CX Team

Onboarding, Planning for CX, Podcasting

Episode 35 – Tips to Successfully Onboard Your Customers

Posted on January 22, 2019January 17, 2019By Kristina Evey

Shownotes : Plan Your Customer Onboarding – Leave Nothing to Chance The way you onboard your new customers sets the … Read MoreEpisode 35 – Tips to Successfully Onboard Your Customers

Leadership, Podcasting

Episode 34 – Understand Customer Experience First to Disrupt for CX Changes

Posted on January 15, 2019January 15, 2019By Kristina Evey

Episode 34 Shownotes: Understand Customer Experience First to Disrupt for CX Changes. CEO’s, C-Suite and Leadership Teams seem to … Read MoreEpisode 34 – Understand Customer Experience First to Disrupt for CX Changes

Customer Experience Management, Podcasting

Episode 33 – The Compounding Effect of CX Efforts

Posted on January 8, 2019January 15, 2019By Kristina Evey

Shownotes: The Compounding Effect of CX Efforts The most important thing in CX? Stick with it Can’t be like … Read MoreEpisode 33 – The Compounding Effect of CX Efforts

Customer Experience, Podcasting

Episode 31 – A Clear Plan for Huge Impact in Your 2019 CX Efforts

Posted on January 7, 2019January 15, 2019By Kristina Evey

Shownotes: #31 – New Year, New Role, New Focus Phase 1 : Get your own perspective “Shop your company” Talk … Read MoreEpisode 31 – A Clear Plan for Huge Impact in Your 2019 CX Efforts

Customer Experience Management, Podcasting, Uncategorized

Episode 32 – Make Sure Staff Knows Their Place… of Impact!

Posted on December 18, 2018January 15, 2019By Kristina Evey

Ensuring staff understand how they impact the overall CX is the focus of today’s episode. Areas covered are… Culture Interviewing … Read MoreEpisode 32 – Make Sure Staff Knows Their Place… of Impact!

Core Values, Podcasting, Uncategorized

Episode 27 – Does Your Culture Empower Great Customer Experiences?

Posted on December 12, 2018December 12, 2018By Kristina Evey

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Shownotes #27… Does Your Culture Enable and Empower the CX? Culture – it’s simply the way things are done within … Read MoreEpisode 27 – Does Your Culture Empower Great Customer Experiences?

Customer Experience, Podcasting

Episode 26 – Start with the Customer Experience End in Mind

Posted on December 11, 2018By Kristina Evey

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Shownotes… Start Where You Are and With the End in Mind. That is my response when people ask me how … Read MoreEpisode 26 – Start with the Customer Experience End in Mind

Customer Experience, Customer Experience Management, Leadership, Podcasting

Episode 25 – Customer Experience Needs a Seat at the Table

Posted on December 11, 2018January 16, 2019By Kristina Evey

Shownotes… Customer Experience is not just another thing to do. CX is the reason WHY we do the work we … Read MoreEpisode 25 – Customer Experience Needs a Seat at the Table

Podcasting, Uncategorized

Episode 24 – Lack of Momentum Stalls Customer Experience Focus and Results

Posted on October 23, 2018November 5, 2018By Kristina Evey

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Shownotes… Lack of Momentum. We all know that not moving forward stalls results and focus. So why do we let … Read MoreEpisode 24 – Lack of Momentum Stalls Customer Experience Focus and Results

Category: Podcasting

Episode 46 – Transformational Customer Experience Leadership

Episode 45 – Customer Experience Futurist Blake Morgan Shares Her Insights

Episode 44 – What You GET From Your Customer Experience Focus – Different ROIs

Episode 43 – The Most Important Customer Experience KPIs

Episode 42 – Creating a Successful CX Strategy

Episode 41 – Changes to Make and Changes You’ll See in Customer Experience

Episode 40 – The Benefits of Hassle Maps

Episode 39 – Important Nuances of the B2B Customer Experience

Episode 38 – Loyal Employees Breed Loyal Customers

Episode 37 – Why Your Customers Aren’t Asking You for Help

Episode 36 – Building the Right CX Team

Episode 35 – Tips to Successfully Onboard Your Customers

Episode 34 – Understand Customer Experience First to Disrupt for CX Changes

Episode 33 – The Compounding Effect of CX Efforts

Episode 31 – A Clear Plan for Huge Impact in Your 2019 CX Efforts

Episode 32 – Make Sure Staff Knows Their Place… of Impact!

Episode 27 – Does Your Culture Empower Great Customer Experiences?

Episode 26 – Start with the Customer Experience End in Mind

Episode 25 – Customer Experience Needs a Seat at the Table

Episode 24 – Lack of Momentum Stalls Customer Experience Focus and Results

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