Episode 44 – What You GET From Your Customer Experience Focus – Different ROIs

Customer Experience deliverables separate from traditional ROI  Clarity and alignment of your desired Culture and Core Values  A unified front … Read MoreEpisode 44 – What You GET From Your Customer Experience Focus – Different ROIs

Episode 43 – The Most Important Customer Experience KPIs

The most important Customer Experience KPIs – Shownotes… Define the Key Performance Indicators (KPIs) to measure your Customer Experience success… … Read MoreEpisode 43 – The Most Important Customer Experience KPIs

Episode 41 – Changes to Make and Changes You’ll See in Customer Experience

Shownotes… You can’t be afraid of change in Customer Experience. Change is a prerequisite. This episode discusses the changes you … Read MoreEpisode 41 – Changes to Make and Changes You’ll See in Customer Experience

Episode 34 – Understand Customer Experience First to Disrupt for CX Changes

Episode 34 Shownotes: Understand Customer Experience First to Disrupt for CX Changes.   CEO’s, C-Suite and Leadership Teams seem to … Read MoreEpisode 34 – Understand Customer Experience First to Disrupt for CX Changes

Episode 27 – Does Your Culture Empower Great Customer Experiences?

Shownotes #27… Does Your Culture Enable and Empower the CX?  Culture – it’s simply the way things are done within … Read MoreEpisode 27 – Does Your Culture Empower Great Customer Experiences?

Episode 26 – Start with the Customer Experience End in Mind

Shownotes… Start Where You Are and With the End in Mind. That is my response when people ask me how … Read MoreEpisode 26 – Start with the Customer Experience End in Mind

Episode 24 – Lack of Momentum Stalls Customer Experience Focus and Results

Shownotes… Lack of Momentum. We all know that not moving forward stalls results and focus. So why do we let … Read MoreEpisode 24 – Lack of Momentum Stalls Customer Experience Focus and Results

Episode 023 – The Difference Between Customer Success and Customer Experience

Shownotes… I am going to be delivering a webinar later this week for a partner and our initial conversations were … Read MoreEpisode 023 – The Difference Between Customer Success and Customer Experience

Episode 020 – Get Customer Feedback & Insights with Focus Groups

Shownotes… Listening to customers is the goal Data drives a lot of CX work Conversations give you the reasons BEHIND … Read MoreEpisode 020 – Get Customer Feedback & Insights with Focus Groups