CategoriesEmployee Experience, Leadership, Planning for CX, Podcasting Episode 70 – Lynn Hunsaker Discusses Cross Collaboration for CX Posted on Posted onOctober 22, 2019October 22, 2019By Kristina Evey Lynn Hunsaker, CCXP, is Chief Customer Officer of ClearAction Continuum where she co-founded its flagship ClearAction Value Exchange as a … Read MoreEpisode 70 – Lynn Hunsaker Discusses Cross Collaboration for CX
Categoriescultural mindset, Leadership, Planning for CX, Podcasting Episode 69 – Conversation with Sarah Toms Posted on Posted onOctober 22, 2019By Kristina Evey Sarah E. Toms is executive director and co-founder of Wharton Interactive. She has spent more than twenty years as a … Read MoreEpisode 69 – Conversation with Sarah Toms
Categoriesemployee engagement, Employee Experience, Planning for CX, Podcasting, Strategy Episode 62 – Treat Your Customer Service Representatives Like Royalty Posted on Posted onAugust 21, 2019August 21, 2019By Kristina Evey Customer Self Help options and channels are on the rise – Studies suggest that as many as 76% of customers … Read MoreEpisode 62 – Treat Your Customer Service Representatives Like Royalty
CategoriesCulture, Customer Experience Management, Leadership, Planning for CX, Podcasting 058 – Foundation Bricks of Customer Experience Posted on Posted onJuly 9, 2019By Kristina Evey
CategoriesLeadership, Perception, Planning for CX, Podcasting Episode 56 – Expert Shaun Belding Shares His Insights to Improve CX Success Posted on Posted onJune 20, 2019June 20, 2019By Kristina Evey Shaun Belding is a leading global expert and speaker on customer experience, leadership and building positive workplaces. He is the … Read MoreEpisode 56 – Expert Shaun Belding Shares His Insights to Improve CX Success
CategoriesPerception, Planning for CX, Podcasting Episode 55 – An Opposite Silo Perspective to Enhance CX Posted on Posted onJune 20, 2019June 20, 2019By Kristina Evey Shownotes… An Opposite Silo Perspective to Enhance CX This short episode explains how looking at CX challenges from the perspective … Read MoreEpisode 55 – An Opposite Silo Perspective to Enhance CX
CategoriesEmployee Experience, Planning for CX, Podcasting, Team, Uncategorized Episode 52 – Loren Beck From Zappos Discusses Culture Posted on Posted onJune 5, 2019June 20, 2019By Kristina Evey Hi everyone – today is throwback tuesday. This is an oldie but extremely goodie interview I had back in 2009 … Read MoreEpisode 52 – Loren Beck From Zappos Discusses Culture
CategoriesPlanning for CX, Podcasting Episode 36 – Building the Right CX Team Posted on Posted onJanuary 29, 2019January 24, 2019By Kristina Evey Shownotes… The majority of your Customer Experience works falls on the shoulders of the people you put in charge of … Read MoreEpisode 36 – Building the Right CX Team
CategoriesPlanning for CX, Team Get the Right People on Your Customer Experience Team Posted on Posted onJanuary 24, 2019By Kristina Evey Successful teams are made up of the right people. This is true in sports and it is true in Customer … Read MoreGet the Right People on Your Customer Experience Team
CategoriesOnboarding, Planning for CX, Podcasting Episode 35 – Tips to Successfully Onboard Your Customers Posted on Posted onJanuary 22, 2019January 17, 2019By Kristina Evey Shownotes : Plan Your Customer Onboarding – Leave Nothing to Chance The way you onboard your new customers sets the … Read MoreEpisode 35 – Tips to Successfully Onboard Your Customers
