Customer Service, Core Values, and Leadership – Walk the Walk

Here’s an excerpt from the action guide Creating a Customer Centric Culture that is soon to be launched.  I’m posting … Read MoreCustomer Service, Core Values, and Leadership – Walk the Walk

Top Ten List to Improve Customer Service and Satisfaction

Dear Customer Service Leader: It’s us, your staff.  You’ve been talking to us lately about how we should focus on … Read MoreTop Ten List to Improve Customer Service and Satisfaction

Set the Expectation for Quality Customer Service

Dear Manager, In order for us to better understand how to improve the customer service that we are delivering, we … Read MoreSet the Expectation for Quality Customer Service

Dear Employer, Your Staff Has a Wish List…..

Dear Employer, It’s us… your staff.  You’ve been talking a lot about serving our customers well and doing everything we … Read MoreDear Employer, Your Staff Has a Wish List…..