Categoriescultural mindset, Culture, Customer Experience, Customer loyalty, Leadership Culture’s Impact on Customer Experience Posted on Posted onMay 1, 2018May 1, 2018By Kristina Evey Definition of Culture – The sum of attitudes, customs, and beliefs that distinguishes one group of people from another. Corporate culture … Read MoreCulture’s Impact on Customer Experience
CategoriesCustomer Experience, good customer service, internal customers, Leadership, Uncategorized Business Leaders – Walk a Day in the Shoes of Your Staff Increases Engagement Posted on Posted onMarch 22, 2018January 16, 2019By Kristina Evey CEX Leadership Tip – Walk a day in the shoes of your frontline staff. So many leaders fight this, but … Read MoreBusiness Leaders – Walk a Day in the Shoes of Your Staff Increases Engagement
CategoriesCulture, Customer Experience Management, Leadership, Perception Bridge the Gap of Customer Experience Perception Posted on Posted onMarch 8, 2018March 22, 2018By Kristina Evey Long lumped in with Customer Service, the entire Customer Experience concept is finally being acknowledged as a weighty differential in … Read MoreBridge the Gap of Customer Experience Perception
CategoriesCustomer Experience Management, Leadership Customer Experience Lessons from a Crew Regatta Posted on Posted onNovember 20, 2017November 20, 2017By Kristina Evey Customer Experience Requires Teamwork Teamwork was the focus of my weekend recently. Two of my kids just finished their last … Read MoreCustomer Experience Lessons from a Crew Regatta
Categoriesinternal customers, Leadership Customer Service – Do You Give Empty Compliments to Your Customer Facing Staff? Posted on Posted onApril 1, 2015April 1, 2015By Kristina Evey Compliments are always good, right? Especially a compliment given to an employee for delivering good customer service, right? Actually…. no. … Read MoreCustomer Service – Do You Give Empty Compliments to Your Customer Facing Staff?
Categoriescultural mindset, Customer Experience Management, internal customers, Leadership, Uncategorized Customer Loyalty and Profits Thrive In a Strong Customer Centric Culture Posted on Posted onJuly 9, 2014July 9, 2014By Kristina Evey Getting new customers, keeping those customers, and making more money are the goals you have for your business, right? Then … Read MoreCustomer Loyalty and Profits Thrive In a Strong Customer Centric Culture
CategoriesCustomer Experience Management, Leadership, Uncategorized Any Customer Experience Focus MUST Start at the Top Posted on Posted onMarch 31, 2014March 11, 2014By Kristina Evey The fastest and easiest way to turn around the lack of customer service that we are currently experiencing is to, … Read MoreAny Customer Experience Focus MUST Start at the Top
CategoriesCustomer Experience Management, customer service training, good customer service, Leadership SHARE Your Ideal Customer Centric Vision with Your Teams Posted on Posted onOctober 8, 2013By Kristina Evey Continuing on with Customer Service Week, we are focusing on encouraging our internal teams to foster the customer centric attitudes … Read MoreSHARE Your Ideal Customer Centric Vision with Your Teams
CategoriesLeadership Does Your Meeting Agenda Put the Customer Experience First? If Not, Read This… Posted on Posted onMarch 19, 2013By Kristina Evey Company, department, and team meetings are the perfect opportunity to demonstrate the commitment to the customer. Often, meeting agendas focus … Read MoreDoes Your Meeting Agenda Put the Customer Experience First? If Not, Read This…
Categoriescustomer service training, improve customer service, Leadership, Uncategorized The Best Customer Experience Begins with Customer Service Training – Part One Posted on Posted onMarch 18, 2013By Kristina Evey As a business coach for companies, both large and small, that want to deliver a customer service experience to bring … Read MoreThe Best Customer Experience Begins with Customer Service Training – Part One
CategoriesCustomer Experience Management, internal customers, Leadership Bad Employee Morale Can Kill Customer Service Posted on Posted onFebruary 26, 2013By Kristina Evey Last night as I waited for my daughter at dance class, I joined a group of other moms that were … Read MoreBad Employee Morale Can Kill Customer Service
Categoriescultural mindset, Customer service, internal customers, Leadership Would You Give Your Staff Your Revenue For a Day? Posted on Posted onOctober 23, 2012December 12, 2012By Kristina Evey Since you’ve been reading my posts for quite a while, you’ll most likely remember that one of the things that … Read MoreWould You Give Your Staff Your Revenue For a Day?
Categoriescustomer satisfaction, Customer service, improve customer service, Leadership Huddles Pay Off BIG in Football and Customer Satisfaction Posted on Posted onNovember 23, 2010By Kristina Evey Successful customer service and football. What do they have in common? They both rely heavily on huddles. Think about it. … Read MoreHuddles Pay Off BIG in Football and Customer Satisfaction
Categoriesgood customer service, internal customers, Leadership Staff Recognition Ultimately Benefits Your Customers Posted on Posted onSeptember 22, 2010By Kristina Evey Want your staff to improve their customer service skills and deliver excellent service? Then give them a pat on the … Read MoreStaff Recognition Ultimately Benefits Your Customers
CategoriesCustomer Experience Management, Customer service, improve customer service, Leadership Customer Service, Core Values, and Leadership – Walk the Walk Posted on Posted onAugust 5, 2010By Kristina Evey Here’s an excerpt from the action guide Creating a Customer Centric Culture that is soon to be launched. I’m posting … Read MoreCustomer Service, Core Values, and Leadership – Walk the Walk
CategoriesCustomer Experience Management, Customer service, internal customers, Leadership Top Ten List to Improve Customer Service and Satisfaction Posted on Posted onJune 7, 2010By Kristina Evey Dear Customer Service Leader: It’s us, your staff. You’ve been talking to us lately about how we should focus on … Read MoreTop Ten List to Improve Customer Service and Satisfaction
CategoriesCustomer loyalty, Leadership Should Tiger Woods Contact Toyota to Win Back Sponsors? Posted on Posted onFebruary 10, 2010By Kristina Evey Unless you’ve been living under a rock, you are most likely more than aware of the trials that Toyota has … Read MoreShould Tiger Woods Contact Toyota to Win Back Sponsors?
Categoriescustomer retention, customer satisfaction, external customers, good customer service, Leadership Set the Expectation for Quality Customer Service Posted on Posted onFebruary 9, 2010By Kristina Evey Dear Manager, In order for us to better understand how to improve the customer service that we are delivering, we … Read MoreSet the Expectation for Quality Customer Service
CategoriesCustomer service, internal customers, Leadership Dear Employer, Your Staff Has a Wish List….. Posted on Posted onFebruary 3, 2010By Kristina Evey Dear Employer, It’s us… your staff. You’ve been talking a lot about serving our customers well and doing everything we … Read MoreDear Employer, Your Staff Has a Wish List…..
Categoriescultural mindset, Customer service, Leadership Guest Blog Post – The Customer Centric Leader Posted on Posted onJanuary 28, 2010By Kristina Evey Guest Blogger – Jennifer V. Miller Many companies aspire to customer service greatness, but few achieve it. Why? One reason … Read MoreGuest Blog Post – The Customer Centric Leader
