Categoriescustomer feedback, Journey Mapping, Perception, Podcasting, Strategy Episode 65 – Remember the Customer in Your CX Work Posted on Posted onSeptember 10, 2019September 9, 2019By Kristina Evey Shownotes… You have the best of intentions in providing a product or service your customers will be happy with. Remember … Read MoreEpisode 65 – Remember the Customer in Your CX Work
CategoriesCustomer Experience Management, Journey Mapping, Leadership, Perception, Podcasting, Uncategorized Episode 57 – Thomas Hollmann Discusses CX Services Growth Posted on Posted onJune 25, 2019June 20, 2019By Kristina Evey Shownotes… This episode addresses Services Growth – transforming an organization’s focus from selling products to building and establishing customer relationships … Read MoreEpisode 57 – Thomas Hollmann Discusses CX Services Growth
CategoriesEmployee Experience, Journey Mapping, Leadership, Podcasting, Uncategorized Episode 51 – CX Expert Annette Franz Shares Her Insights on Journey Mapping and Success with CX Posted on Posted onMay 14, 2019May 14, 2019By Kristina Evey Episode 51 Shownotes… On this episode, we are joined by Annette Franz. Annette Franz is the founder and CEO of … Read MoreEpisode 51 – CX Expert Annette Franz Shares Her Insights on Journey Mapping and Success with CX
