internal customers Archives

Employee Experience, internal customers, Leadership, Podcasting

Episode 48 – Anne Bakstad Shares Employee Experience Practices and Insights

Posted on April 23, 2019April 23, 2019By Kristina Evey

Shownotes… This week’s episode shares employee experience insights from Anne Bakstad from Clearworks. Anne is a customer experience expert with … Read MoreEpisode 48 – Anne Bakstad Shares Employee Experience Practices and Insights

Customer Experience, Emotional Intelligence, internal customers, Leadership

Why Employees Quit Managers, Not Jobs

Posted on March 13, 2019By Kristina Evey

You’ve seen the press about managers leaving companies because of their managers, not their jobs. I’ve had two conversations this … Read MoreWhy Employees Quit Managers, Not Jobs

employee engagement, internal customers, Leadership, Team, Uncategorized

Treat Your Customer Facing Staff Like Royalty

Posted on February 27, 2019February 27, 2019By Kristina Evey

I’m often asked what I consider the single most important thing to do in Customer Experience work. Lately, my response … Read MoreTreat Your Customer Facing Staff Like Royalty

employee engagement, internal customers, Podcasting

Episode 38 – Loyal Employees Breed Loyal Customers

Posted on February 12, 2019February 11, 2019By Kristina Evey

Loyal employees are a key factor in developing loyal customers. People do business with those they know, like and trust … Read MoreEpisode 38 – Loyal Employees Breed Loyal Customers

internal customers, Uncategorized

Employee Engagement Increases With Understanding Purpose and Impact

Posted on December 18, 2018January 16, 2019By Kristina Evey

Some of the biggest drivers of job satisfaction and employee retention are purpose and impact. Compensation only pays a role … Read MoreEmployee Engagement Increases With Understanding Purpose and Impact

good customer service, improve customer service, internal customers

Customer Service Week is October 1-5, 2018

Posted on September 24, 2018By Kristina Evey

Tips on How to Celebrate Customer Service Week 2018 Customer Service Week spans October 1 through 5 this year. If … Read MoreCustomer Service Week is October 1-5, 2018

Culture, good customer service, improve customer service, internal customers, Podcasting

Episode 007 – CX Depends on Hiring Right

Posted on July 16, 2018November 5, 2018By Kristina Evey

Podcast: Play in new window | Download

Hiring Right – Episode Number 007 Shownotes… So much of this work is dependent on hiring the right people to execute … Read MoreEpisode 007 – CX Depends on Hiring Right

Customer Experience, good customer service, internal customers, Leadership, Uncategorized

Business Leaders – Walk a Day in the Shoes of Your Staff Increases Engagement

Posted on March 22, 2018January 16, 2019By Kristina Evey

CEX Leadership Tip – Walk a day in the shoes of your frontline staff. So many leaders fight this, but … Read MoreBusiness Leaders – Walk a Day in the Shoes of Your Staff Increases Engagement

internal customers, Leadership

Customer Service – Do You Give Empty Compliments to Your Customer Facing Staff?

Posted on April 1, 2015April 1, 2015By Kristina Evey

Compliments are always good, right? Especially a compliment given to an employee for delivering good customer service, right? Actually…. no. … Read MoreCustomer Service – Do You Give Empty Compliments to Your Customer Facing Staff?

Customer Experience Management, Customer service, internal customers, Uncategorized

Customer Service – Which Comes First – the Customer or Your Staff?

Posted on October 8, 2014January 13, 2015By Kristina Evey

Customer service is an obvious and crucial focus for any company looking for sustainable financial success. You MUST focus on … Read MoreCustomer Service – Which Comes First – the Customer or Your Staff?

cultural mindset, Customer Experience Management, internal customers, Leadership, Uncategorized

Customer Loyalty and Profits Thrive In a Strong Customer Centric Culture

Posted on July 9, 2014July 9, 2014By Kristina Evey

Getting new customers, keeping those customers, and making more money are the goals you have for your business, right? Then … Read MoreCustomer Loyalty and Profits Thrive In a Strong Customer Centric Culture

Customer Experience Management, internal customers, Leadership

Bad Employee Morale Can Kill Customer Service

Posted on February 26, 2013By Kristina Evey

Last night as I waited for my daughter at dance class, I joined a group of other moms that were … Read MoreBad Employee Morale Can Kill Customer Service

cultural mindset, Customer service, internal customers, Leadership

Would You Give Your Staff Your Revenue For a Day?

Posted on October 23, 2012December 12, 2012By Kristina Evey

Since you’ve been reading my posts for quite a while, you’ll most likely remember that one of the things that … Read MoreWould You Give Your Staff Your Revenue For a Day?

good customer service, internal customers, Leadership

Staff Recognition Ultimately Benefits Your Customers

Posted on September 22, 2010By Kristina Evey

Want your staff to improve their customer service skills and deliver excellent service? Then give them a pat on the … Read MoreStaff Recognition Ultimately Benefits Your Customers

Customer service, good customer service, internal customers

Practice Some Charity to Your Staff Today

Posted on June 23, 2010By Kristina Evey

We all like to indulge a bit from time to time. Why not indulge your teams and staff today? Give … Read MorePractice Some Charity to Your Staff Today

Customer Experience Management, Customer service, internal customers, Leadership

Top Ten List to Improve Customer Service and Satisfaction

Posted on June 7, 2010By Kristina Evey

Dear Customer Service Leader: It’s us, your staff. You’ve been talking to us lately about how we should focus on … Read MoreTop Ten List to Improve Customer Service and Satisfaction

Customer service, internal customers, Leadership

Dear Employer, Your Staff Has a Wish List…..

Posted on February 3, 2010By Kristina Evey

Dear Employer, It’s us… your staff. You’ve been talking a lot about serving our customers well and doing everything we … Read MoreDear Employer, Your Staff Has a Wish List…..

customer satisfaction, external customers, internal customers

Be Customer-Centric: Both Internally and Externally

Posted on February 10, 2009By Kristina Evey

Everyone knows the buzzword and implications of being “Customer Centric.” It means to focus on your customers and keep your … Read MoreBe Customer-Centric: Both Internally and Externally

Category: internal customers