Lasagne – Should You Pay for It If You Didn’t Order It?

Have you ever purposely put someone in a situation just to see how they handle themselves?  I did this yesterday, … Read MoreLasagne – Should You Pay for It If You Didn’t Order It?

Is Your Customer Experience Transformation Consistent?

Transforming your customer’s experience is successful only after you have made it a consistent expectation. Your customers are already having … Read MoreIs Your Customer Experience Transformation Consistent?

Yawn… I can’t wait to stop helping these customers and leave this place.

Did this really just happen? People, when you are paid to speak to your customers on the phone, please don’t … Read MoreYawn… I can’t wait to stop helping these customers and leave this place.

Hospitality Advice on Service – Do You Have Guests or Customers?

Hospitality dictates that customers are “Guests”in our business We all strive to excel in customer experience management.  Judging by my … Read MoreHospitality Advice on Service – Do You Have Guests or Customers?

Would You Like to Improve the Customer Experience?

Customer experience management comes down to positively enhancing the feelings that the customer has when they do business with us. … Read MoreWould You Like to Improve the Customer Experience?

Customer Experience Management – Practice What You Preach

Dear Employer – Customer Experience Management has been a hot topic around our company lately.  You have been giving us … Read MoreCustomer Experience Management – Practice What You Preach