Category: improve customer service

Categoriescustomer retention, improve customer service, Leadership, Podcasting, Service Recovery, Uncategorized, upset customers

Episode 63 – Preventing Customer Churn and Winning Back Lost Customers

Posted on Posted onBy Kristina Evey

Losing customers and customer churn are a huge concern for businesses everywhere, yet many leaders don’t know what to do … Read MoreEpisode 63 – Preventing Customer Churn and Winning Back Lost Customers

CategoriesCulture, good customer service, improve customer service, internal customers, Podcasting

Episode 007 – CX Depends on Hiring Right

Posted on Posted onBy Kristina Evey

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Hiring Right – Episode Number 007 Shownotes… So much of this work is dependent on hiring the right people to execute … Read MoreEpisode 007 – CX Depends on Hiring Right

CategoriesCulture, Customer Experience Management, improve customer service

Stop Kidding Yourself! Are You Interested or Committed to Delivering Amazing Customer Service?

Posted on Posted onBy Kristina Evey

“I’d kill to have a golf swing like that!” “I’d do ANYTHING to lift that much weight and look like … Read MoreStop Kidding Yourself! Are You Interested or Committed to Delivering Amazing Customer Service?

CategoriesCustomer Experience Management, customer retention, improve customer service

Customer Experience Mapping Puts the Pieces of Customer Satisfaction & Loyalty Together

Posted on Posted onBy Kristina Evey

Call it Customer Experience Mapping, Journey Mapping, Customer Touchpoints…  The thing to understand is that the companies that use these … Read MoreCustomer Experience Mapping Puts the Pieces of Customer Satisfaction & Loyalty Together

Categoriescustomer service training, improve customer service, Leadership, Uncategorized

The Best Customer Experience Begins with Customer Service Training – Part One

Posted on Posted onBy Kristina Evey

As a business coach for companies, both large and small, that want to deliver a customer service experience to bring … Read MoreThe Best Customer Experience Begins with Customer Service Training – Part One

Categoriesbad customer service, Customer Experience Management, improve customer service, Uncategorized

Nail Salon Could Use a Little Polish in Customer Service Training and Skills

Posted on Posted onBy Kristina Evey

I walked into a local nail salon today and realized that they didn’t know a thing about giving good customer … Read MoreNail Salon Could Use a Little Polish in Customer Service Training and Skills

Categoriesbad customer service, customer retention, Customer service, improve customer service

Improving Customer Service – What to Do When You’re Running Out of Ideas for Better Service (3 Big Tips)

Posted on Posted onBy Kristina Evey

How many small businesses still remember or still operate on the phrase – If you build it, they will come? … Read MoreImproving Customer Service – What to Do When You’re Running Out of Ideas for Better Service (3 Big Tips)

Categoriescustomer intimacy, customer satisfaction, improve customer service, Social media

Hampton Inn Personally Reaches Out to Customer Reviews to Strengthen Customer Relationships

Posted on Posted onBy Kristina Evey

Small Gestures Build Customer Intimacy I noticed today on the the TripAdvisor Site that there were some reviews for the … Read MoreHampton Inn Personally Reaches Out to Customer Reviews to Strengthen Customer Relationships

CategoriesCustomer Experience Management, good customer service, improve customer service

No Matter What Your Job Title Is – You Are a Customer Experience Officer

Posted on Posted onBy Kristina Evey

Disregard the title on your business card. That’s right, whatever title you currently have, disregard it.  It doesn’t matter if … Read MoreNo Matter What Your Job Title Is – You Are a Customer Experience Officer

Categoriescustomer complaints, Customer Experience Management, customer satisfaction, good customer service, improve customer service, upset customers

Customer Complaint Resolution – A Fishy Restaurant Tale

Posted on Posted onBy Kristina Evey

Resolving a customer complaint isn’t just about handling the issue, it’s the way you handle the issue. Customer satisfaction and … Read MoreCustomer Complaint Resolution – A Fishy Restaurant Tale