Categoriescustomer satisfaction, Customer service, good customer service, improve customer service Celebrate and Share Your Customer Service Efforts – with Worms Posted on Posted onNovember 22, 2010By Kristina Evey Customer service and satisfaction consultants often advise clients to share and celebrate our successes. It’s wonderful when someone on our … Read MoreCelebrate and Share Your Customer Service Efforts – with Worms
CategoriesCustomer service, good customer service, improve customer service “Mom, She Talked to ME!” Posted on Posted onSeptember 29, 2010By Kristina Evey This morning I took my seven year old daughter to the oral surgeon for a frenectomy. While it is a … Read More“Mom, She Talked to ME!”
Categoriesgood customer service, improve customer service, Video Personal Touches Win Business Every Time Posted on Posted onSeptember 28, 2010By Kristina Evey Customer service training should always include the personal touch and being on the lookout for the little things that make … Read MorePersonal Touches Win Business Every Time
Categoriesgood customer service, internal customers, Leadership Staff Recognition Ultimately Benefits Your Customers Posted on Posted onSeptember 22, 2010By Kristina Evey Want your staff to improve their customer service skills and deliver excellent service? Then give them a pat on the … Read MoreStaff Recognition Ultimately Benefits Your Customers
Categoriesgood customer service, improve customer service Train Your Staff to Improve Like Athletes – Continually Posted on Posted onSeptember 21, 2010By Kristina Evey When athletes break their own records or win that “big game”, do they stop training for the next event? No. … Read MoreTrain Your Staff to Improve Like Athletes – Continually
Categoriescustomer satisfaction, Customer service, good customer service Got an Attitude About Customer Service? Posted on Posted onSeptember 17, 2010By Kristina Evey Are you thinking that good customer service is a lost art these days? Many people do. I’ve found one thing … Read MoreGot an Attitude About Customer Service?
Categoriescustomer retention, customer satisfaction, Customer service, good customer service Win Customers Back by Delivering Excellent Customer Service Posted on Posted onSeptember 8, 2010By Kristina Evey “We’ve had customers leave us because of a lower price, then return to us because of the better service we … Read MoreWin Customers Back by Delivering Excellent Customer Service
CategoriesCustomer Experience Management, customer satisfaction, Customer service, good customer service Poor Customer Service – Whose Fault is It? Posted on Posted onSeptember 7, 2010By Kristina Evey Who is to Blame for Poor Customer Service – Management or the Staff Themselves? This was the question posed on … Read MorePoor Customer Service – Whose Fault is It?
Categoriescustomer retention, customer satisfaction, Customer service, good customer service 5 Star Customer Service at the Apple Orchard Posted on Posted onSeptember 3, 2010By Kristina Evey Small businesses have just as much to gain by superior customer service as large companies do. I was out today … Read More5 Star Customer Service at the Apple Orchard
CategoriesCustomer loyalty, customer retention, Customer service, good customer service, improve customer service Loyal Customer Relationships – Do You Derail It Before You Even Start? Posted on Posted onAugust 30, 2010By Kristina Evey Customer loyalty is developed in many ways, yet they all fall back to one fundamental act – follow up after … Read MoreLoyal Customer Relationships – Do You Derail It Before You Even Start?
CategoriesCustomer service, good customer service Telephone Skills Relating to Customer Service Posted on Posted onAugust 27, 2010By Kristina Evey Can customer satisfaction and retention really be impacted by the telephone skills we display? Using the phone for business is … Read MoreTelephone Skills Relating to Customer Service
CategoriesCustomer Experience Management, customer retention, Customer service, good customer service, improve customer service Customer Service Skills Make an Impact on Profits Posted on Posted onAugust 24, 2010By Kristina Evey Small business owners are recognizing that delivering excellent customer service impacts their bottom line. I was at a business conference … Read MoreCustomer Service Skills Make an Impact on Profits
CategoriesCustomer Experience Management, Customer service, good customer service What Responsiblity Does the Customer Have in Service? Posted on Posted onAugust 11, 2010By Kristina Evey Are customers responsible for the service they receive? Unless you’ve been living in a literal cave for the past few … Read MoreWhat Responsiblity Does the Customer Have in Service?
CategoriesCustomer Experience Management, customer satisfaction, good customer service EVERYTHING Counts in Customer Satisfaction Posted on Posted onJuly 30, 2010By Kristina Evey The other day my husband and I were driving down the street and we passed a local oil & lube … Read MoreEVERYTHING Counts in Customer Satisfaction
Categoriescustomer retention, Customer service, good customer service, improve customer service Customer Service Impacting Stock Performance? Posted on Posted onJuly 27, 2010By Kristina Evey Deliver excellent customer service and experiences, watch your stock value rise! Finance has historically been a bit removed from the … Read MoreCustomer Service Impacting Stock Performance?
CategoriesCustomer Experience Management, customer retention, customer satisfaction, good customer service Customer Satisfaction and Service Lessons Taught by my Hairdresser Posted on Posted onJuly 15, 2010By Kristina Evey As I was leaving my hair appointment yesterday, I wished I could send big businesses to Mary to learn about … Read MoreCustomer Satisfaction and Service Lessons Taught by my Hairdresser
Categoriescustomer satisfaction, Customer service, good customer service Service Can Overcome Unrelated Customer Complaints Posted on Posted onJuly 7, 2010By Kristina Evey This week I’ve been traveling with my family across the midwest to the East Coast. Along the way, we’ve been … Read MoreService Can Overcome Unrelated Customer Complaints
CategoriesCustomer service, good customer service, internal customers Practice Some Charity to Your Staff Today Posted on Posted onJune 23, 2010By Kristina Evey We all like to indulge a bit from time to time. Why not indulge your teams and staff today? Give … Read MorePractice Some Charity to Your Staff Today
Categoriescultural mindset, Customer Experience Management, good customer service How to Make Your Customers WANT to Give You Money Posted on Posted onJune 18, 2010By Kristina Evey I’m thrilled to present a guest blog post from one of my favorite sites www.FlyingPigCommunications.com and speaks directly to the … Read MoreHow to Make Your Customers WANT to Give You Money
CategoriesCustomer Experience Management, Customer loyalty, customer satisfaction, Customer service, good customer service Are Thank You Notes to Business Customers Silly? Posted on Posted onJune 17, 2010By Kristina Evey Last weekend, I ran a 5K and it was very apparent that I needed new running shoes. Being that I’m … Read MoreAre Thank You Notes to Business Customers Silly?