Category: good customer service

CategoriesCustomer service, good customer service, Podcasting, Strategy, Uncategorized

Episode 60 – Customer Service Expert Shep Hyken Shares His Insights

Posted on Posted onBy Kristina Evey

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a … Read MoreEpisode 60 – Customer Service Expert Shep Hyken Shares His Insights

CategoriesCulture, good customer service, improve customer service, internal customers, Podcasting

Episode 007 – CX Depends on Hiring Right

Posted on Posted onBy Kristina Evey

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Hiring Right – Episode Number 007 Shownotes… So much of this work is dependent on hiring the right people to execute … Read MoreEpisode 007 – CX Depends on Hiring Right

CategoriesCustomer Experience, good customer service, internal customers, Leadership, Uncategorized

Business Leaders – Walk a Day in the Shoes of Your Staff Increases Engagement

Posted on Posted onBy Kristina Evey

CEX Leadership Tip – Walk a day in the shoes of your frontline staff. So many leaders fight this, but … Read MoreBusiness Leaders – Walk a Day in the Shoes of Your Staff Increases Engagement

CategoriesCustomer service, good customer service, Uncategorized

Good Business Is About Showing Customers the LOVE Through Good Customer Service

Posted on Posted onBy Kristina Evey

The secret sauce to getting more customers and making more money? Show Your Customers The LOVE! It doesn’t get any … Read MoreGood Business Is About Showing Customers the LOVE Through Good Customer Service

Categoriescustomer satisfaction, Customer service, good customer service, Uncategorized

Customer Service Question -Does Your Business Have a Pulse or a Wire?

Posted on Posted onBy Kristina Evey

Where’s the customer service these days? Improving customer service and the customer experience is more important now more than ever. … Read MoreCustomer Service Question -Does Your Business Have a Pulse or a Wire?

CategoriesCustomer Experience Management, good customer service, improve customer service

No Matter What Your Job Title Is – You Are a Customer Experience Officer

Posted on Posted onBy Kristina Evey

Disregard the title on your business card. That’s right, whatever title you currently have, disregard it.  It doesn’t matter if … Read MoreNo Matter What Your Job Title Is – You Are a Customer Experience Officer

Categoriescustomer complaints, Customer Experience Management, customer satisfaction, good customer service, improve customer service, upset customers

Customer Complaint Resolution – A Fishy Restaurant Tale

Posted on Posted onBy Kristina Evey

Resolving a customer complaint isn’t just about handling the issue, it’s the way you handle the issue. Customer satisfaction and … Read MoreCustomer Complaint Resolution – A Fishy Restaurant Tale

CategoriesCustomer Experience Management, customer retention, customer satisfaction, Customer service, good customer service

Personality Can Make or Break Customer Service & Satisfaction

Posted on Posted onBy Kristina Evey

Personality makes much more of an impact on customer satisfaction than most people realize.  While we all are focused on … Read MorePersonality Can Make or Break Customer Service & Satisfaction