Skip to content
  • LinkedIn
  • Twitter

Kristina Evey

Transforming the Customer Experience

  • Services Offered
  • Podcasts
  • Blog
  • Testimonials
  • Contact
  • Work with Kristina
Home Archive for Category: external customers

Category: external customers

Categoriescustomer retention, customer satisfaction, external customers, good customer service, Leadership

Set the Expectation for Quality Customer Service

Posted on Posted onFebruary 9, 2010By Kristina Evey

Dear Manager, In order for us to better understand how to improve the customer service that we are delivering, we … Read MoreSet the Expectation for Quality Customer Service

Leave a comment on Set the Expectation for Quality Customer ServiceTagsCustomer loyalty, customer relationships, customer retention, customer service expectations, delivering good customer service, manager, quality customer service
Categoriescustomer satisfaction, external customers, internal customers

Be Customer-Centric: Both Internally and Externally

Posted on Posted onFebruary 10, 2009By Kristina Evey

Everyone knows the buzzword and implications of being “Customer Centric.”  It means to focus on your customers and keep your … Read MoreBe Customer-Centric: Both Internally and Externally

Leave a comment on Be Customer-Centric: Both Internally and ExternallyTagscustomer centric, customer satisfaction, external customers, good customer service, internal customers

Connect to Podcasts

Browse by Topic

  • B2B
  • bad customer service
  • Core Values
  • cultural mindset
  • Culture
  • customer complaints
  • Customer Experience
  • Customer Experience Management
  • customer feedback
  • customer intimacy
  • Customer loyalty
  • customer retention
  • customer satisfaction
  • Customer service
  • customer service training
  • Emotional Intelligence
  • Empathy
  • employee engagement
  • Employee Experience
  • external customers
  • good customer service
  • improve customer service
  • internal customers
  • Journey Mapping
  • Leadership
  • newsletter
  • Onboarding
  • Perceived Value
  • Perception
  • Planning for CX
  • Podcasting
  • sales and marketing
  • Service Recovery
  • Social media
  • Strategy
  • Team
  • Uncategorized
  • upset customers
  • Video

Get Leadership Tips to enhance your CX Success sent directly to your inbox!

Copyright © 2022 Kristina Evey. All Rights Reserved. | Catch Inspire by Catch Themes
Scroll Up