Categoriescustomer retention, customer satisfaction, external customers, good customer service, Leadership Set the Expectation for Quality Customer Service Posted on Posted onFebruary 9, 2010By Kristina Evey Dear Manager, In order for us to better understand how to improve the customer service that we are delivering, we … Read MoreSet the Expectation for Quality Customer Service
Categoriescustomer satisfaction, external customers, internal customers Be Customer-Centric: Both Internally and Externally Posted on Posted onFebruary 10, 2009By Kristina Evey Everyone knows the buzzword and implications of being “Customer Centric.” It means to focus on your customers and keep your … Read MoreBe Customer-Centric: Both Internally and Externally