CategoriesEmployee Experience, Leadership, Planning for CX, Podcasting Episode 70 – Lynn Hunsaker Discusses Cross Collaboration for CX Posted on Posted onOctober 22, 2019October 22, 2019By Kristina Evey Lynn Hunsaker, CCXP, is Chief Customer Officer of ClearAction Continuum where she co-founded its flagship ClearAction Value Exchange as a … Read MoreEpisode 70 – Lynn Hunsaker Discusses Cross Collaboration for CX
Categoriesemployee engagement, Employee Experience, Planning for CX, Podcasting, Strategy Episode 62 – Treat Your Customer Service Representatives Like Royalty Posted on Posted onAugust 21, 2019August 21, 2019By Kristina Evey Customer Self Help options and channels are on the rise – Studies suggest that as many as 76% of customers … Read MoreEpisode 62 – Treat Your Customer Service Representatives Like Royalty
CategoriesCulture, Employee Experience, Podcasting, Uncategorized Episode 59 – The CX Benefits of a Culture Book Posted on Posted onJuly 25, 2019July 25, 2019By Kristina Evey On the second episode of this podcast, we discussed Culture and how it relates to the Customer Experience. Culture is … Read MoreEpisode 59 – The CX Benefits of a Culture Book
Categoriesemployee engagement, Employee Experience, Podcasting, Uncategorized Episode 54 – Which Comes First – the CX or the EX? Posted on Posted onJune 20, 2019By Kristina Evey Shownotes… Which comes first – the CX or the EX? CX is all about focusing on the Customer and the … Read MoreEpisode 54 – Which Comes First – the CX or the EX?
CategoriesEmployee Experience, Planning for CX, Podcasting, Team, Uncategorized Episode 52 – Loren Beck From Zappos Discusses Culture Posted on Posted onJune 5, 2019June 20, 2019By Kristina Evey Hi everyone – today is throwback tuesday. This is an oldie but extremely goodie interview I had back in 2009 … Read MoreEpisode 52 – Loren Beck From Zappos Discusses Culture
CategoriesEmployee Experience, Journey Mapping, Leadership, Podcasting, Uncategorized Episode 51 – CX Expert Annette Franz Shares Her Insights on Journey Mapping and Success with CX Posted on Posted onMay 14, 2019May 14, 2019By Kristina Evey Episode 51 Shownotes… On this episode, we are joined by Annette Franz. Annette Franz is the founder and CEO of … Read MoreEpisode 51 – CX Expert Annette Franz Shares Her Insights on Journey Mapping and Success with CX
Categoriesemployee engagement, Employee Experience, Leadership Should we get rid of Annual Performance Reviews? Posted on Posted onApril 25, 2019By Kristina Evey Should we get rid of Annual Performance Reviews? My answer is Yes. Yes, to the traditional method anyway. Let me … Read MoreShould we get rid of Annual Performance Reviews?
CategoriesEmployee Experience, internal customers, Leadership, Podcasting Episode 48 – Anne Bakstad Shares Employee Experience Practices and Insights Posted on Posted onApril 23, 2019April 23, 2019By Kristina Evey Shownotes… This week’s episode shares employee experience insights from Anne Bakstad from Clearworks. Anne is a customer experience expert with … Read MoreEpisode 48 – Anne Bakstad Shares Employee Experience Practices and Insights
CategoriesB2B, Customer Experience, Customer Experience Management, Employee Experience, Podcasting Episode 45 – Customer Experience Futurist Blake Morgan Shares Her Insights Posted on Posted onApril 2, 2019April 2, 2019By Kristina Evey Episode 55 Show Notes – Blake Morgan Discusses Customer Experience Customer Experience expert Blake Morgan joins me on this episode … Read MoreEpisode 45 – Customer Experience Futurist Blake Morgan Shares Her Insights
