Categoriesemployee engagement, Employee Experience, Planning for CX, Podcasting, Strategy Episode 62 – Treat Your Customer Service Representatives Like Royalty Posted on Posted onAugust 21, 2019August 21, 2019By Kristina Evey Customer Self Help options and channels are on the rise – Studies suggest that as many as 76% of customers … Read MoreEpisode 62 – Treat Your Customer Service Representatives Like Royalty
Categoriesemployee engagement, Employee Experience, Podcasting, Uncategorized Episode 54 – Which Comes First – the CX or the EX? Posted on Posted onJune 20, 2019By Kristina Evey Shownotes… Which comes first – the CX or the EX? CX is all about focusing on the Customer and the … Read MoreEpisode 54 – Which Comes First – the CX or the EX?
Categoriesemployee engagement, Employee Experience, Leadership Should we get rid of Annual Performance Reviews? Posted on Posted onApril 25, 2019By Kristina Evey Should we get rid of Annual Performance Reviews? My answer is Yes. Yes, to the traditional method anyway. Let me … Read MoreShould we get rid of Annual Performance Reviews?
CategoriesCore Values, Customer Experience Management, customer satisfaction, employee engagement, Podcasting, Uncategorized Episode 44 – What You GET From Your Customer Experience Focus – Different ROIs Posted on Posted onMarch 26, 2019March 25, 2019By Kristina Evey Customer Experience deliverables separate from traditional ROI Clarity and alignment of your desired Culture and Core Values A unified front … Read MoreEpisode 44 – What You GET From Your Customer Experience Focus – Different ROIs
Categoriesemployee engagement, internal customers, Leadership, Team, Uncategorized Treat Your Customer Facing Staff Like Royalty Posted on Posted onFebruary 27, 2019February 27, 2019By Kristina Evey I’m often asked what I consider the single most important thing to do in Customer Experience work. Lately, my response … Read MoreTreat Your Customer Facing Staff Like Royalty
Categoriesemployee engagement, internal customers, Podcasting Episode 38 – Loyal Employees Breed Loyal Customers Posted on Posted onFebruary 12, 2019February 11, 2019By Kristina Evey Loyal employees are a key factor in developing loyal customers. People do business with those they know, like and trust … Read MoreEpisode 38 – Loyal Employees Breed Loyal Customers
