Empathy Archives - Kristina Evey

Customer Experience Management, Empathy, Leadership, Podcasting

Episode 37 – Why Your Customers Aren’t Asking You for Help

Posted on February 5, 2019February 5, 2019By Kristina Evey

Shownotes – Why Your Customers Aren’t Asking for Your Help and How to Fix It You’re pretty certain your company … Read MoreEpisode 37 – Why Your Customers Aren’t Asking You for Help

Customer Experience, customer intimacy, Customer loyalty, Empathy, Podcasting

Episode 011 – Using Empathy to Build HUMAN CX Relationships

Posted on July 24, 2018November 5, 2018By Kristina Evey

Podcast: Play in new window | Download

Shownotes… Unless we understand empathy, it’s expression will always seem as “a mask” and not genuine. Lifeless, automated, and robotic … Read MoreEpisode 011 – Using Empathy to Build HUMAN CX Relationships

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