Episode 011 – Using Empathy to Build HUMAN CX Relationships
Podcast: Play in new window | Download
Shownotes… Unless we understand empathy, it’s expression will always seem as “a mask” and not genuine. Lifeless, automated, and robotic …
Transforming the Customer Experience
Podcast: Play in new window | Download
Shownotes… Unless we understand empathy, it’s expression will always seem as “a mask” and not genuine. Lifeless, automated, and robotic …