Skip to content
  • LinkedIn
  • Twitter

Kristina Evey

Transforming the Customer Experience

  • Services Offered
  • Podcasts
  • Blog
  • Testimonials
  • Contact
  • Work with Kristina
Home Archive for Category: Emotional Intelligence

Category: Emotional Intelligence

U.S. Bank Fires Employee for Helping Customer on Christmas Eve
CategoriesEmotional Intelligence, Leadership, Perception, Service Recovery

U.S. Bank Fires Employee for Helping Customer on Christmas Eve

Posted on Posted onFebruary 6, 2020By Kristina Evey

I just read a New York Times article that just has me seething. US Bank fired a customer for doing … Read MoreU.S. Bank Fires Employee for Helping Customer on Christmas Eve

Leave a comment on U.S. Bank Fires Employee for Helping Customer on Christmas Eve
Why Employees Quit Managers, Not Jobs
CategoriesCustomer Experience, Emotional Intelligence, internal customers, Leadership

Why Employees Quit Managers, Not Jobs

Posted on Posted onMarch 13, 2019By Kristina Evey

You’ve seen the press about managers leaving companies because of their managers, not their jobs. I’ve had two conversations this … Read MoreWhy Employees Quit Managers, Not Jobs

Leave a comment on Why Employees Quit Managers, Not Jobs
Your Customer Experience MUST Include Empathy
CategoriesCustomer Experience, Customer Experience Management, Emotional Intelligence

Your Customer Experience MUST Include Empathy

Posted on Posted onAugust 2, 2018August 2, 2018By Kristina Evey

Empathy… We all know what it is and hopefully, many of us display it and receive it on a daily … Read MoreYour Customer Experience MUST Include Empathy

1 Comment on Your Customer Experience MUST Include EmpathyTagsEmotional Intelligence

Connect to Podcasts

Browse by Topic

  • B2B
  • bad customer service
  • Core Values
  • cultural mindset
  • Culture
  • customer complaints
  • Customer Experience
  • Customer Experience Management
  • customer feedback
  • customer intimacy
  • Customer loyalty
  • customer retention
  • customer satisfaction
  • Customer service
  • customer service training
  • Emotional Intelligence
  • Empathy
  • employee engagement
  • Employee Experience
  • external customers
  • good customer service
  • improve customer service
  • internal customers
  • Journey Mapping
  • Leadership
  • newsletter
  • Onboarding
  • Perceived Value
  • Perception
  • Planning for CX
  • Podcasting
  • sales and marketing
  • Service Recovery
  • Social media
  • Strategy
  • Team
  • Uncategorized
  • upset customers
  • Video

Get Leadership Tips to enhance your CX Success sent directly to your inbox!

Copyright © 2023 Kristina Evey. All Rights Reserved. | Catch Inspire by Catch Themes
Scroll Up