CategoriesEmotional Intelligence, Leadership, Perception, Service Recovery U.S. Bank Fires Employee for Helping Customer on Christmas Eve Posted on Posted onFebruary 6, 2020By Kristina Evey I just read a New York Times article that just has me seething. US Bank fired a customer for doing … Read MoreU.S. Bank Fires Employee for Helping Customer on Christmas Eve
CategoriesCustomer Experience, Emotional Intelligence, internal customers, Leadership Why Employees Quit Managers, Not Jobs Posted on Posted onMarch 13, 2019By Kristina Evey You’ve seen the press about managers leaving companies because of their managers, not their jobs. I’ve had two conversations this … Read MoreWhy Employees Quit Managers, Not Jobs
CategoriesCustomer Experience, Customer Experience Management, Emotional Intelligence Your Customer Experience MUST Include Empathy Posted on Posted onAugust 2, 2018August 2, 2018By Kristina Evey Empathy… We all know what it is and hopefully, many of us display it and receive it on a daily … Read MoreYour Customer Experience MUST Include Empathy
