Customer Complaints – What NOT to Do and How to Handle them properly to ensure customer satisfaction

Companies and businesses make mistakes.  That’s fine.  Customers expect them from time to time.  Customers are actually much more patient … Read MoreCustomer Complaints – What NOT to Do and How to Handle them properly to ensure customer satisfaction

What to do With That Complimentary Letter for Good Customer Service

So, what to do with that letter complimenting that good customer service? Who doesn’t like to receive a compliment? You’ll … Read MoreWhat to do With That Complimentary Letter for Good Customer Service

Straight Talk on Customer Service from Larry Winget

Call It Customer Service, Customer Satisfaction, or Customer Loyalty.  We’ve all just made it too complicated according to Larry Winget. … Read MoreStraight Talk on Customer Service from Larry Winget

Personality Can Make or Break Customer Service & Satisfaction

Personality makes much more of an impact on customer satisfaction than most people realize.  While we all are focused on … Read MorePersonality Can Make or Break Customer Service & Satisfaction

Customer Relationships – Can the Online World Eliminate the Real World?

In a recent article posted on CRM Daily, the discussion of online ease of use versus “in person” assistance comes … Read MoreCustomer Relationships – Can the Online World Eliminate the Real World?