CategoriesCustomer service Customer Service – Such a Big Problem That Is So Simple To Fix Posted on Posted onNovember 14, 2012December 12, 2012By Kristina Evey Is your customer service so bad that it drives customers to your competitors? Is your customer service so good that … Read MoreCustomer Service – Such a Big Problem That Is So Simple To Fix
CategoriesCustomer Experience Management, Customer service Patient Centered Care – How Two Broken Bones Identified a Language Barrier Posted on Posted onNovember 7, 2012December 12, 2012By Kristina Evey Every industry or field of business has it’s own jargon, we all know that. But do your customers speak it … Read MorePatient Centered Care – How Two Broken Bones Identified a Language Barrier
Categoriescustomer satisfaction, Customer service Customer Complaints – What NOT to Do and How to Handle them properly to ensure customer satisfaction Posted on Posted onOctober 29, 2012December 12, 2012By Kristina Evey Companies and businesses make mistakes. That’s fine. Customers expect them from time to time. Customers are actually much more patient … Read MoreCustomer Complaints – What NOT to Do and How to Handle them properly to ensure customer satisfaction
Categoriescultural mindset, Customer service, internal customers, Leadership Would You Give Your Staff Your Revenue For a Day? Posted on Posted onOctober 23, 2012December 12, 2012By Kristina Evey Since you’ve been reading my posts for quite a while, you’ll most likely remember that one of the things that … Read MoreWould You Give Your Staff Your Revenue For a Day?
Categoriescustomer complaints, customer feedback, customer satisfaction, Customer service A Lesson In Customer Service… A Tale of One City Posted on Posted onOctober 18, 2012December 12, 2012By Kristina Evey I just came across an article that highlights what can, and hopefully should, happen when you start responding to what … Read MoreA Lesson In Customer Service… A Tale of One City
Categoriescustomer feedback, customer retention, customer satisfaction, Customer service What to do With That Complimentary Letter for Good Customer Service Posted on Posted onOctober 15, 2012February 28, 2019By Kristina Evey So, what to do with that letter complimenting that good customer service? Who doesn’t like to receive a compliment? You’ll … Read MoreWhat to do With That Complimentary Letter for Good Customer Service
CategoriesCustomer service What Can Customer Feedback Tell You? Posted on Posted onOctober 12, 2012December 12, 2012By Kristina Evey Customer feedback is worth it’s weight in GOLD Can I give you some constructive feedback? These words are a gift … Read MoreWhat Can Customer Feedback Tell You?
Categoriescustomer retention, customer satisfaction, Customer service Lisa Ford Puts Some “Skin in the Game” for the Customer Experience Posted on Posted onOctober 1, 2012By Kristina Evey “Skin in the Game” is necessary to ensure that your team is working to deliver the best Customer Experience possible. … Read MoreLisa Ford Puts Some “Skin in the Game” for the Customer Experience
CategoriesCustomer Experience Management, Customer loyalty, customer retention, customer satisfaction, Customer service Straight Talk on Customer Service from Larry Winget Posted on Posted onSeptember 27, 2012By Kristina Evey Call It Customer Service, Customer Satisfaction, or Customer Loyalty. We’ve all just made it too complicated according to Larry Winget. … Read MoreStraight Talk on Customer Service from Larry Winget
CategoriesCustomer Experience Management, customer satisfaction, Customer service, good customer service, Video What Do Customer Satisfaction and Expectations Have in Common? Posted on Posted onAugust 7, 2012By Kristina Evey “Why are customers impatient and upset when I’m trying to do what I can for them?” It’s all about setting … Read MoreWhat Do Customer Satisfaction and Expectations Have in Common?
Categoriescultural mindset, Customer Experience Management, Customer loyalty, customer satisfaction, Customer service Customer Loyatly – Make the Experience Memorable Posted on Posted onJune 4, 2012By Kristina Evey Customer satisfaction and loyalty depends really on one thing… how memorable you make the experience. Businesses and staff that bring … Read MoreCustomer Loyatly – Make the Experience Memorable
Categoriescustomer complaints, Customer service, upset customers Customer Complaints Shuffled Off to a 3rd Party? Posted on Posted onMay 9, 2012By Kristina Evey Customer Complaints? Don’t Push Them Off I recently came across an article that had the perspective that an answering service … Read MoreCustomer Complaints Shuffled Off to a 3rd Party?
Categoriescustomer satisfaction, Customer service, good customer service Customer Service Training Needs? Help Me Help You! Posted on Posted onMay 1, 2012By Kristina Evey Customer Service Training could be your Spring Focus! April is finished and gone and now it’s the beginning of May. … Read MoreCustomer Service Training Needs? Help Me Help You!
CategoriesCustomer Experience Management, customer retention, customer satisfaction, Customer service, good customer service Personality Can Make or Break Customer Service & Satisfaction Posted on Posted onApril 13, 2012By Kristina Evey Personality makes much more of an impact on customer satisfaction than most people realize. While we all are focused on … Read MorePersonality Can Make or Break Customer Service & Satisfaction
Categoriescustomer satisfaction, Customer service, good customer service, improve customer service Can One Person “MakeUp” for the Poor Customer Service of Another? Posted on Posted onMarch 21, 2012By Kristina Evey In between business meetings today, I decided to make a quick stop into a well known national chain of high … Read MoreCan One Person “MakeUp” for the Poor Customer Service of Another?
Categoriescustomer retention, customer satisfaction, Customer service Use These CRM Software/Skills to Win Customer Loyalty Posted on Posted onJanuary 3, 2012By Kristina Evey Customer service, customer satisfaction, loyalty programs, customer centric, CRM …. these and countless other terms are more than familiar to … Read MoreUse These CRM Software/Skills to Win Customer Loyalty
CategoriesCustomer Experience Management, customer retention, customer satisfaction, Customer service Customer Relationships – Can the Online World Eliminate the Real World? Posted on Posted onDecember 15, 2011By Kristina Evey In a recent article posted on CRM Daily, the discussion of online ease of use versus “in person” assistance comes … Read MoreCustomer Relationships – Can the Online World Eliminate the Real World?
CategoriesCustomer service Customer Service “Foul” – Chance for Redemption or Failure? Posted on Posted onSeptember 16, 2011By Kristina Evey Admit it, if you are in customer service or customer relations, you absolutely HATE to say the words “I’m so … Read MoreCustomer Service “Foul” – Chance for Redemption or Failure?
Categoriescustomer feedback, customer intimacy, Customer service, improve customer service Customer Intimacy – What is it About Our Product? Posted on Posted onMarch 17, 2011By Kristina Evey When we are looking to increase customer satisfaction and loyalty through customer intimacy, it again boils down to asking questions … Read MoreCustomer Intimacy – What is it About Our Product?
CategoriesCustomer Experience Management, Customer service, improve customer service Customer Intimacy – Who ARE your customers? Posted on Posted onMarch 14, 2011By Kristina Evey Increasing customer satisfaction through customer intimacy depends on one very important thing – How well you know your customer base. … Read MoreCustomer Intimacy – Who ARE your customers?
