Category: Customer service

CategoriesCulture, Customer Experience, Customer service, Podcasting, Uncategorized

Episode 64 – A Conversation with Customer Service Expert Jeff Toister

Posted on Posted onBy Kristina Evey

Shownotes… Today’s conversation is with Customer Service Expert Jeff Toister. Jeff Toister is an author, consultant, and trainer who helps … Read MoreEpisode 64 – A Conversation with Customer Service Expert Jeff Toister

CategoriesCustomer service, good customer service, Podcasting, Strategy, Uncategorized

Episode 60 – Customer Service Expert Shep Hyken Shares His Insights

Posted on Posted onBy Kristina Evey

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a … Read MoreEpisode 60 – Customer Service Expert Shep Hyken Shares His Insights

CategoriesCustomer service, Podcasting

Episode – 019 Tips for Customer Service Week 2018

Posted on Posted onBy Kristina Evey

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Tips on How to Celebrate Customer Service Week 2018 Customer Service Week spans October 1 through 5 this year. Customer … Read MoreEpisode – 019 Tips for Customer Service Week 2018

CategoriesCustomer service, good customer service, Uncategorized

Good Business Is About Showing Customers the LOVE Through Good Customer Service

Posted on Posted onBy Kristina Evey

The secret sauce to getting more customers and making more money? Show Your Customers The LOVE! It doesn’t get any … Read MoreGood Business Is About Showing Customers the LOVE Through Good Customer Service

Categoriescultural mindset, Customer Experience Management, Customer loyalty, Customer service, Uncategorized

Resolutions Don’t Work in Customer Service… Habits Drive the Customer Experience

Posted on Posted onBy Kristina Evey

Resolutions Don’t Work… HABITS Do   First off, I hope all of you had a wonderful holiday season and are … Read MoreResolutions Don’t Work in Customer Service… Habits Drive the Customer Experience

CategoriesCustomer Experience Management, Customer service, internal customers, Uncategorized

Customer Service – Which Comes First – the Customer or Your Staff?

Posted on Posted onBy Kristina Evey

Customer service is an obvious and crucial focus for any company looking for sustainable financial success.  You MUST focus on … Read MoreCustomer Service – Which Comes First – the Customer or Your Staff?

CategoriesCustomer Experience Management, customer satisfaction, Customer service, customer service training

Excellent Customer Service is PROACTIVELY Connecting the Dots

Posted on Posted onBy Kristina Evey

One of the best ways to increase customer satisfaction and to improve the customer service skills your staff delivers is … Read MoreExcellent Customer Service is PROACTIVELY Connecting the Dots

Categoriescustomer satisfaction, Customer service, good customer service, Uncategorized

Customer Service Question -Does Your Business Have a Pulse or a Wire?

Posted on Posted onBy Kristina Evey

Where’s the customer service these days? Improving customer service and the customer experience is more important now more than ever. … Read MoreCustomer Service Question -Does Your Business Have a Pulse or a Wire?

Categoriescustomer satisfaction, Customer service, Uncategorized

Who Is Your Biggest Competitor? It’s Not Who You Think…

Posted on Posted onBy Kristina Evey

When working with companies that are focused on getting new customers, I always ask them who their biggest competitor is. … Read MoreWho Is Your Biggest Competitor? It’s Not Who You Think…

Categoriesbad customer service, customer retention, Customer service, improve customer service

Improving Customer Service – What to Do When You’re Running Out of Ideas for Better Service (3 Big Tips)

Posted on Posted onBy Kristina Evey

How many small businesses still remember or still operate on the phrase – If you build it, they will come? … Read MoreImproving Customer Service – What to Do When You’re Running Out of Ideas for Better Service (3 Big Tips)

Categoriescustomer feedback, customer satisfaction, Customer service, Uncategorized

Improve Customer Service – Asking Questions Is Crucial in the Customer Service Experience

Posted on Posted onBy Kristina Evey

Improving customer service and the customer service experience is something that both small businesses and large companies are always trying … Read MoreImprove Customer Service – Asking Questions Is Crucial in the Customer Service Experience

CategoriesCustomer service

Customer Service Hiring- 4 Common Mistakes Small Business Owners Make an How to Avoid Them – Part 1

Posted on Posted onBy Kristina Evey

Small business owners are more aware today than ever that the success of their business lies largely in the level … Read MoreCustomer Service Hiring- 4 Common Mistakes Small Business Owners Make an How to Avoid Them – Part 1