Episode – 019 Tips for Customer Service Week 2018

Tips on How to Celebrate Customer Service Week 2018 Customer Service Week spans October 1 through 5 this year. Customer … Read MoreEpisode – 019 Tips for Customer Service Week 2018

Good Business Is About Showing Customers the LOVE Through Good Customer Service

The secret sauce to getting more customers and making more money? Show Your Customers The LOVE! It doesn’t get any … Read MoreGood Business Is About Showing Customers the LOVE Through Good Customer Service

Resolutions Don’t Work in Customer Service… Habits Drive the Customer Experience

Resolutions Don’t Work… HABITS Do   First off, I hope all of you had a wonderful holiday season and are … Read MoreResolutions Don’t Work in Customer Service… Habits Drive the Customer Experience

Customer Service – Which Comes First – the Customer or Your Staff?

Customer service is an obvious and crucial focus for any company looking for sustainable financial success.  You MUST focus on … Read MoreCustomer Service – Which Comes First – the Customer or Your Staff?

Excellent Customer Service is PROACTIVELY Connecting the Dots

One of the best ways to increase customer satisfaction and to improve the customer service skills your staff delivers is … Read MoreExcellent Customer Service is PROACTIVELY Connecting the Dots

Customer Service Question -Does Your Business Have a Pulse or a Wire?

Where’s the customer service these days? Improving customer service and the customer experience is more important now more than ever. … Read MoreCustomer Service Question -Does Your Business Have a Pulse or a Wire?

Who Is Your Biggest Competitor? It’s Not Who You Think…

When working with companies that are focused on getting new customers, I always ask them who their biggest competitor is. … Read MoreWho Is Your Biggest Competitor? It’s Not Who You Think…

Improving Customer Service – What to Do When You’re Running Out of Ideas for Better Service (3 Big Tips)

How many small businesses still remember or still operate on the phrase – If you build it, they will come? … Read MoreImproving Customer Service – What to Do When You’re Running Out of Ideas for Better Service (3 Big Tips)

Improve Customer Service – Asking Questions Is Crucial in the Customer Service Experience

Improving customer service and the customer service experience is something that both small businesses and large companies are always trying … Read MoreImprove Customer Service – Asking Questions Is Crucial in the Customer Service Experience

Customer Service Hiring- 4 Common Mistakes Small Business Owners Make an How to Avoid Them – Part 1

Small business owners are more aware today than ever that the success of their business lies largely in the level … Read MoreCustomer Service Hiring- 4 Common Mistakes Small Business Owners Make an How to Avoid Them – Part 1

Patient Centered Care – How Two Broken Bones Identified a Language Barrier

Every industry or field of business has it’s own jargon, we all know that.  But do your customers speak it … Read MorePatient Centered Care – How Two Broken Bones Identified a Language Barrier