Categoriesbad customer service, customer complaints, customer service training, Uncategorized How Bad Customer Service Slashes Your Sales and What to Do About It Posted on Posted onMarch 18, 2015March 18, 2015By Kristina Evey Bad customer service – we’ve all experienced it. The receptionist that seems impatient with us on the phone. The server … Read MoreHow Bad Customer Service Slashes Your Sales and What to Do About It
Categoriescustomer service training, Uncategorized Customer Service – The POSITIVE Impact Posted on Posted onNovember 13, 2014By Kristina Evey The POSITIVE Impact of Customer Service… I typically let you know how much poor customer service is COSTING your company. … Read MoreCustomer Service – The POSITIVE Impact
Categoriescustomer service training, Uncategorized Customer Service – Can You Be TOO Nice and Scare Customers Away? Posted on Posted onOctober 29, 2014October 29, 2014By Kristina Evey Is it possible to be TOO nice as a Customer Service Rep? Can being TOO nice scare people off? A … Read MoreCustomer Service – Can You Be TOO Nice and Scare Customers Away?
CategoriesCustomer Experience Management, customer satisfaction, Customer service, customer service training Excellent Customer Service is PROACTIVELY Connecting the Dots Posted on Posted onAugust 19, 2014August 19, 2014By Kristina Evey One of the best ways to increase customer satisfaction and to improve the customer service skills your staff delivers is … Read MoreExcellent Customer Service is PROACTIVELY Connecting the Dots
CategoriesCustomer service, customer service training, improve customer service Get the Feedback From Your Teams Improves Customer Service Posted on Posted onOctober 10, 2013By Kristina Evey You Gotta Listen! Continuing on with Customer Service Week, we are focusing on encouraging our internal teams to foster the … Read MoreGet the Feedback From Your Teams Improves Customer Service
CategoriesCustomer Experience Management, customer service training, good customer service, Leadership SHARE Your Ideal Customer Centric Vision with Your Teams Posted on Posted onOctober 8, 2013By Kristina Evey Continuing on with Customer Service Week, we are focusing on encouraging our internal teams to foster the customer centric attitudes … Read MoreSHARE Your Ideal Customer Centric Vision with Your Teams
CategoriesCustomer Experience Management, customer service training Customer Service Week – 5 Tips in 5 Days! Posted on Posted onOctober 7, 2013October 7, 2013By Kristina Evey The First of Five Tips for Customer Service Week So I’m thinking that it’s wonderful to have Customer Service Week … Read MoreCustomer Service Week – 5 Tips in 5 Days!
Categoriescustomer service training, improve customer service, Leadership, Uncategorized The Best Customer Experience Begins with Customer Service Training – Part One Posted on Posted onMarch 18, 2013By Kristina Evey As a business coach for companies, both large and small, that want to deliver a customer service experience to bring … Read MoreThe Best Customer Experience Begins with Customer Service Training – Part One
