Straight Talk on Customer Service from Larry Winget

Call It Customer Service, Customer Satisfaction, or Customer Loyalty.  We’ve all just made it too complicated according to Larry Winget. … Read MoreStraight Talk on Customer Service from Larry Winget

Could You Be Missing This One Idea to Have More Satisfied Customers?

Customer Satisfaction – How Much Are You Willing to Do? This has been the hottest 12 months in recorded history.  … Read MoreCould You Be Missing This One Idea to Have More Satisfied Customers?

Customer Complaint Resolution – A Fishy Restaurant Tale

Resolving a customer complaint isn’t just about handling the issue, it’s the way you handle the issue. Customer satisfaction and … Read MoreCustomer Complaint Resolution – A Fishy Restaurant Tale

Personality Can Make or Break Customer Service & Satisfaction

Personality makes much more of an impact on customer satisfaction than most people realize.  While we all are focused on … Read MorePersonality Can Make or Break Customer Service & Satisfaction

Take Problem Resolution to the Next Level to Increase Customer Loyalty

Customer service often requires proper handling of mistakes. We all make mistakes.  Admit it, you do.  Your company does as … Read MoreTake Problem Resolution to the Next Level to Increase Customer Loyalty

Customer Relationships – Can the Online World Eliminate the Real World?

In a recent article posted on CRM Daily, the discussion of online ease of use versus “in person” assistance comes … Read MoreCustomer Relationships – Can the Online World Eliminate the Real World?

Celebrate and Share Your Customer Service Efforts – with Worms

Customer service and satisfaction consultants often advise clients to share and celebrate our successes.  It’s wonderful when someone on our … Read MoreCelebrate and Share Your Customer Service Efforts – with Worms

Win Customers Back by Delivering Excellent Customer Service

“We’ve had customers leave us because of a lower price, then return to us because of the better service we … Read MoreWin Customers Back by Delivering Excellent Customer Service