CategoriesCore Values, Customer Experience Management, customer satisfaction, employee engagement, Podcasting, Uncategorized Episode 44 – What You GET From Your Customer Experience Focus – Different ROIs Posted on Posted onMarch 26, 2019March 25, 2019By Kristina Evey Customer Experience deliverables separate from traditional ROI Clarity and alignment of your desired Culture and Core Values A unified front … Read MoreEpisode 44 – What You GET From Your Customer Experience Focus – Different ROIs
Categoriescustomer retention, customer satisfaction, Podcasting, Uncategorized Episode 43 – The Most Important Customer Experience KPIs Posted on Posted onMarch 25, 2019March 25, 2019By Kristina Evey The most important Customer Experience KPIs – Shownotes… Define the Key Performance Indicators (KPIs) to measure your Customer Experience success… … Read MoreEpisode 43 – The Most Important Customer Experience KPIs
CategoriesCustomer Experience Management, customer feedback, Customer loyalty, customer retention, customer satisfaction, Uncategorized Listening to Customers Tells You Everything You Need to Know… Posted on Posted onDecember 5, 2017December 5, 2017By Kristina Evey Listening. We all know how to do it… but few know how to do it well… and it could be … Read MoreListening to Customers Tells You Everything You Need to Know…
CategoriesCustomer Experience Management, Customer loyalty, customer satisfaction Personalize to Improve Your Customer Satisfaction & Make Your Customers Happy! Posted on Posted onFebruary 17, 2016By Kristina Evey Improving customer service and profits… many companies make this so very complicated. Once you realize that you can design service … Read MorePersonalize to Improve Your Customer Satisfaction & Make Your Customers Happy!
Categoriescultural mindset, Customer Experience Management, customer satisfaction Tips to Improve Customer Service Posted on Posted onJuly 15, 2015July 15, 2015By Kristina Evey Bottom line, businesses that deliver memorable customer experiences are the ones that become more profitable. Here are this week’s tips … Read MoreTips to Improve Customer Service
Categoriescustomer retention, customer satisfaction How Customer Emotions Can Build or Break Your Profitability Posted on Posted onMay 12, 2015By Kristina Evey The emotions of your customers drive your profitability and customer loyalty. We may be hesitant to acknowledge because we all … Read MoreHow Customer Emotions Can Build or Break Your Profitability
Categoriescustomer satisfaction, Customer service, Uncategorized Niceness Makes ALL the Difference in Reducing Patient Angst Posted on Posted onFebruary 6, 2015February 6, 2015By Kristina Evey Customer service and being nice can make or break a first impression, especially in a medical office. My family recently … Read MoreNiceness Makes ALL the Difference in Reducing Patient Angst
CategoriesCustomer Experience Management, customer satisfaction, Customer service, customer service training Excellent Customer Service is PROACTIVELY Connecting the Dots Posted on Posted onAugust 19, 2014August 19, 2014By Kristina Evey One of the best ways to increase customer satisfaction and to improve the customer service skills your staff delivers is … Read MoreExcellent Customer Service is PROACTIVELY Connecting the Dots
Categoriesbad customer service, Customer Experience Management, Customer loyalty, customer satisfaction, Uncategorized How to Drive Customers Right Into the Arms of Your Competition Posted on Posted onMarch 18, 2014March 11, 2014By Kristina Evey Many studies suggest that a lot of customers are non-confrontational and won’t address a complaint with a manger of a … Read MoreHow to Drive Customers Right Into the Arms of Your Competition
CategoriesCustomer Experience Management, customer feedback, customer retention, customer satisfaction, improve customer service, Uncategorized Measuring the Results of Customer Experience Efforts Posted on Posted onMarch 11, 2014March 12, 2014By Kristina Evey
CategoriesCustomer Experience Management, customer satisfaction, Customer service, Uncategorized Google “Gets” the Customer Experience Through Service Posted on Posted onMarch 6, 2014By Kristina Evey I’m sure that Google is under impressed with my internet skills. I’ll start right off by saying that I am … Read MoreGoogle “Gets” the Customer Experience Through Service
Categoriescustomer satisfaction, Customer service, good customer service, Uncategorized Customer Service Question -Does Your Business Have a Pulse or a Wire? Posted on Posted onDecember 4, 2013December 4, 2013By Kristina Evey Where’s the customer service these days? Improving customer service and the customer experience is more important now more than ever. … Read MoreCustomer Service Question -Does Your Business Have a Pulse or a Wire?
CategoriesCustomer Experience Management, Customer loyalty, customer satisfaction, Customer service Amazon Delights Customers with Sunday Delivery Posted on Posted onNovember 11, 2013By Kristina Evey Online retailers have always used Amazon as the standard to strive for when competing for customer loyalty and satisfaction. But … Read MoreAmazon Delights Customers with Sunday Delivery
Categoriescustomer satisfaction, Customer service, Uncategorized Who Is Your Biggest Competitor? It’s Not Who You Think… Posted on Posted onSeptember 30, 2013September 30, 2013By Kristina Evey When working with companies that are focused on getting new customers, I always ask them who their biggest competitor is. … Read MoreWho Is Your Biggest Competitor? It’s Not Who You Think…
Categoriescustomer intimacy, customer satisfaction, improve customer service, Social media Hampton Inn Personally Reaches Out to Customer Reviews to Strengthen Customer Relationships Posted on Posted onJanuary 7, 2013January 7, 2013By Kristina Evey Small Gestures Build Customer Intimacy I noticed today on the the TripAdvisor Site that there were some reviews for the … Read MoreHampton Inn Personally Reaches Out to Customer Reviews to Strengthen Customer Relationships
CategoriesCustomer Experience Management, customer satisfaction The Last Impression Counts Just as Much as the First… If Not More Posted on Posted onDecember 21, 2012December 29, 2012By Kristina Evey In the customer experience field, we all pay a lot of attention to the first impression we make with customers. … Read MoreThe Last Impression Counts Just as Much as the First… If Not More
Categoriescustomer intimacy, Customer loyalty, customer satisfaction Relationship Marketing Improves the Customer Experience and Profits Posted on Posted onDecember 13, 2012By Kristina Evey It’s all about the relationship. Your product and service don’t really factor into the decision making process of your potential … Read MoreRelationship Marketing Improves the Customer Experience and Profits
Categoriescustomer feedback, customer satisfaction, Customer service, Uncategorized Improve Customer Service – Asking Questions Is Crucial in the Customer Service Experience Posted on Posted onDecember 13, 2012By Kristina Evey Improving customer service and the customer service experience is something that both small businesses and large companies are always trying … Read MoreImprove Customer Service – Asking Questions Is Crucial in the Customer Service Experience
Categoriescustomer satisfaction, Customer service Customer Complaints – What NOT to Do and How to Handle them properly to ensure customer satisfaction Posted on Posted onOctober 29, 2012December 12, 2012By Kristina Evey Companies and businesses make mistakes. That’s fine. Customers expect them from time to time. Customers are actually much more patient … Read MoreCustomer Complaints – What NOT to Do and How to Handle them properly to ensure customer satisfaction
Categoriescustomer complaints, customer feedback, customer satisfaction, Customer service A Lesson In Customer Service… A Tale of One City Posted on Posted onOctober 18, 2012December 12, 2012By Kristina Evey I just came across an article that highlights what can, and hopefully should, happen when you start responding to what … Read MoreA Lesson In Customer Service… A Tale of One City
