Listening to Customers Tells You Everything You Need to Know…

Listening. We all know how to do it… but few know how to do it well… and it could be … Read MoreListening to Customers Tells You Everything You Need to Know…

Personalize to Improve Your Customer Satisfaction & Make Your Customers Happy!

Improving customer service and profits… many companies make this so very complicated. Once you realize that you can design service … Read MorePersonalize to Improve Your Customer Satisfaction & Make Your Customers Happy!

Excellent Customer Service is PROACTIVELY Connecting the Dots

One of the best ways to increase customer satisfaction and to improve the customer service skills your staff delivers is … Read MoreExcellent Customer Service is PROACTIVELY Connecting the Dots

How to Drive Customers Right Into the Arms of Your Competition

Many studies suggest that a lot of customers are non-confrontational and won’t address a complaint with a manger of a … Read MoreHow to Drive Customers Right Into the Arms of Your Competition

Customer Service Question -Does Your Business Have a Pulse or a Wire?

Where’s the customer service these days? Improving customer service and the customer experience is more important now more than ever. … Read MoreCustomer Service Question -Does Your Business Have a Pulse or a Wire?

Who Is Your Biggest Competitor? It’s Not Who You Think…

When working with companies that are focused on getting new customers, I always ask them who their biggest competitor is. … Read MoreWho Is Your Biggest Competitor? It’s Not Who You Think…

Hampton Inn Personally Reaches Out to Customer Reviews to Strengthen Customer Relationships

Small Gestures Build Customer Intimacy I noticed today on the the TripAdvisor Site that there were some reviews for the … Read MoreHampton Inn Personally Reaches Out to Customer Reviews to Strengthen Customer Relationships

Improve Customer Service – Asking Questions Is Crucial in the Customer Service Experience

Improving customer service and the customer service experience is something that both small businesses and large companies are always trying … Read MoreImprove Customer Service – Asking Questions Is Crucial in the Customer Service Experience

Customer Complaints – What NOT to Do and How to Handle them properly to ensure customer satisfaction

Companies and businesses make mistakes.  That’s fine.  Customers expect them from time to time.  Customers are actually much more patient … Read MoreCustomer Complaints – What NOT to Do and How to Handle them properly to ensure customer satisfaction

What to do With That Complimentary Letter for Good Customer Service

So, what to do with that letter complimenting that good customer service? Who doesn’t like to receive a compliment? You’ll … Read MoreWhat to do With That Complimentary Letter for Good Customer Service