Be Customer Centric: Learn Your Customer’s Names

“Where everybody knows your name………….. And you’re always glad you came……….” The lyrics to the opening song on the old … Read MoreBe Customer Centric: Learn Your Customer’s Names

Think and Grow Rich -Increase Your Customer Satisfaction Levels by Staying in Contact with Your Customers

Staying in contact with your customers has many advantages, both for you and for them. Follow up is an excellent … Read MoreThink and Grow Rich -Increase Your Customer Satisfaction Levels by Staying in Contact with Your Customers

Increase Your Customer Satisfaction Levels! SMILE!!

A smile is a universally known and understood gesture.  It transcends all languages and cultures. It speaks loudly to your … Read MoreIncrease Your Customer Satisfaction Levels! SMILE!!

Informed Teams Result in Happy Customers!

The best way to have your team members and associates truly be able to answer questions from your customers is … Read MoreInformed Teams Result in Happy Customers!

Handle Your Angry Customers with Empathy

Customer satisfaction is the determining factor in most business decisions.  When people spend their money, they want to be certain … Read MoreHandle Your Angry Customers with Empathy

Strengthen Your Customer Relationships

An article in yesterday’s Examiner.com, Best Practice PR:Keeping Customers reinforces the fact that successful businesses are looking for ways to … Read MoreStrengthen Your Customer Relationships

Businesses Grow by Distinguising Their Level of Service

It is so important to recognize that the level of customer service that your organization provides will play a huge … Read MoreBusinesses Grow by Distinguising Their Level of Service

Customer Satisfaction and Retention Should Be Your Focus in 2009

More important, cuts should never negatively impact the customer. In fact, Molloy said, in a time like this, it’s critical … Read MoreCustomer Satisfaction and Retention Should Be Your Focus in 2009

Tips for Successful and Postive Customer Relationships

“Superior customer service can often fall to the wayside, lost in the midst of an overload of daily tasks, responsibilities … Read MoreTips for Successful and Postive Customer Relationships

Great Customer Service…. Do You Really Deliver It?

In so many of my conversations with business people, they are quick to agree that customer service is more important … Read MoreGreat Customer Service…. Do You Really Deliver It?

Offer Up Your Help…… Connect the Dots for Your Customer

I just had two very completely different experiences with two stores.  I was on the phone trying to locate two … Read MoreOffer Up Your Help…… Connect the Dots for Your Customer

We Are All in Sales….. Like It or Not

The perception of your company’s customer service is only as strong as it’s weakest link.  Where ever that weak link … Read MoreWe Are All in Sales….. Like It or Not

Excellent Customer Service is Where It’s At

To survive and prosper in today’s environment, and to advantage of opportunities when better times return organizations should change their … Read MoreExcellent Customer Service is Where It’s At

Follow Up and Follow Through to Your Customer’s Hearts and Loyalty

Follow up and follow through are two completely different things, but both can make or break the relationship that you … Read MoreFollow Up and Follow Through to Your Customer’s Hearts and Loyalty

Thank you, Thank you, Thank you!

Thank you , Thank you , Thank you In real estate, we hear that success is all about three things, … Read MoreThank you, Thank you, Thank you!

Smaller Retailers CAN Prevail Over Their Larger Competitors with Relationship Building

In this article by John Tozzi, How Small Stores Can Lure Holiday Shoppers printed on September 25, 2008 by CRM … Read MoreSmaller Retailers CAN Prevail Over Their Larger Competitors with Relationship Building

Keep Social Networking Sites in Mind When Handling Your Customers

The article, How Companies Use Twitter To Bolster Their Brands by Rachael King appearing in CRM Daily.com just goes to … Read MoreKeep Social Networking Sites in Mind When Handling Your Customers

How Much Does a Bad Attitude in Customer Service Cost You?

We’ve all had bad days.  The car wouldn’t start, the kids were slow in getting ready and caused you to … Read MoreHow Much Does a Bad Attitude in Customer Service Cost You?