The Farewell is Just as Important as the Hello

I was just interviewed for an article for National Oil & Lube News about the importance of the proper farewell … Read MoreThe Farewell is Just as Important as the Hello

Customer Satisfaction is Your Fault or Your Glory

I was recently speaking with someone about the people in their organization and how to increase the drive to deliver … Read MoreCustomer Satisfaction is Your Fault or Your Glory

Do Your Core Values Result in Customer Satisfaction and Service?

Core Values – many of us have heard the term, but do we really know what they are or mean?  … Read MoreDo Your Core Values Result in Customer Satisfaction and Service?

Customer Care Increases Satisfaction and Profits

“Customers will be quick to drop services that don’t meet their standards, so providers need to go above and beyond … Read MoreCustomer Care Increases Satisfaction and Profits

Your Customer Satisfaction is Dependent Upon Your Relationship with Them

Why do you currently bank where you do?  Is it because you have a relationship with a particular banker?  Why … Read MoreYour Customer Satisfaction is Dependent Upon Your Relationship with Them

Considering Customer Satisfaction Issues? Think Long Term and Lifetime Value

When clients are making requests of you, it serves your best business interest to think long term. 5% of your … Read MoreConsidering Customer Satisfaction Issues? Think Long Term and Lifetime Value

Tips to Raise Customer Satisfaction in Your Restaurant – It’s All in the Details

You’ve had a long day, you are exhausted, you are hungry, you don’t feel like cooking, so, you decide to … Read MoreTips to Raise Customer Satisfaction in Your Restaurant – It’s All in the Details

What Gives “Gym Goers” More Customer Satisfaction?

There are more health clubs available than ever before to help people achieve their health and fitness goals. But, why … Read MoreWhat Gives “Gym Goers” More Customer Satisfaction?

What Does it Take for Customer Satisfaction? Service with a Smile!

I went to my local mall today to do some last minute shopping.  As I was passing through JC Penny … Read MoreWhat Does it Take for Customer Satisfaction? Service with a Smile!

Dazzle Your Restaurant Customers With Knowledge – They’ll Be Hungry For More!

For the many restaurant patrons that seek out local restaurants, the driving factor is clear – They want to taste … Read MoreDazzle Your Restaurant Customers With Knowledge – They’ll Be Hungry For More!

Customer Satisfaction – She absolutely Will!!

This is a follow up to my last post which detailed my under-whelming experience in one branch of a large … Read MoreCustomer Satisfaction – She absolutely Will!!

Be Your Customer – Try Your Products and Services and Increase Service and Satisfaction

I was having lunch today at the Louis Betton Steakhouse in Grand Rapids, MI.  I asked the server about a … Read MoreBe Your Customer – Try Your Products and Services and Increase Service and Satisfaction

Customer Feedback – Are you listening?

The profitable companies are those that are truly listening to their customers.  Customers will tell you exactly what they like … Read MoreCustomer Feedback – Are you listening?

Give Customers What They Ask For and Increase Your Service

Some businesses are wondering what they can do to increase their profits and increase their customer satisfaction levels.   K&M Foods … Read MoreGive Customers What They Ask For and Increase Your Service

Help Your Customers – Increase Their Loyalty and Customer Satisfation

Please tell me that you’ve done what I did yesterday….  I went in to the supermarket to just pick up … Read MoreHelp Your Customers – Increase Their Loyalty and Customer Satisfation

Increase Customer Satisfaction and Give Them What They Really Want

So many businesses today are understandably  worried about staying in business, but they don’t know where to get the information … Read MoreIncrease Customer Satisfaction and Give Them What They Really Want