Categoriescustomer retention, customer satisfaction, Customer service Use These CRM Software/Skills to Win Customer Loyalty Posted on Posted onJanuary 3, 2012By Kristina Evey Customer service, customer satisfaction, loyalty programs, customer centric, CRM …. these and countless other terms are more than familiar to … Read MoreUse These CRM Software/Skills to Win Customer Loyalty
CategoriesCustomer Experience Management, customer retention, customer satisfaction, Customer service Customer Relationships – Can the Online World Eliminate the Real World? Posted on Posted onDecember 15, 2011By Kristina Evey In a recent article posted on CRM Daily, the discussion of online ease of use versus “in person” assistance comes … Read MoreCustomer Relationships – Can the Online World Eliminate the Real World?
CategoriesCustomer loyalty, customer retention, customer satisfaction, Customer service Customer Service Week – All Done? No Way!! Posted on Posted onOctober 8, 2010By Kristina Evey So, now that you’ve received some strategies to increase your customer service and raise the satisfaction levels of your customers, … Read MoreCustomer Service Week – All Done? No Way!!
Categoriescustomer retention, customer satisfaction, Customer service, good customer service Win Customers Back by Delivering Excellent Customer Service Posted on Posted onSeptember 8, 2010By Kristina Evey “We’ve had customers leave us because of a lower price, then return to us because of the better service we … Read MoreWin Customers Back by Delivering Excellent Customer Service
Categoriescustomer retention, customer satisfaction, Customer service, good customer service 5 Star Customer Service at the Apple Orchard Posted on Posted onSeptember 3, 2010By Kristina Evey Small businesses have just as much to gain by superior customer service as large companies do. I was out today … Read More5 Star Customer Service at the Apple Orchard
CategoriesCustomer loyalty, customer retention, Customer service, good customer service, improve customer service Loyal Customer Relationships – Do You Derail It Before You Even Start? Posted on Posted onAugust 30, 2010By Kristina Evey Customer loyalty is developed in many ways, yet they all fall back to one fundamental act – follow up after … Read MoreLoyal Customer Relationships – Do You Derail It Before You Even Start?
CategoriesCustomer Experience Management, customer retention, Customer service, good customer service, improve customer service Customer Service Skills Make an Impact on Profits Posted on Posted onAugust 24, 2010By Kristina Evey Small business owners are recognizing that delivering excellent customer service impacts their bottom line. I was at a business conference … Read MoreCustomer Service Skills Make an Impact on Profits
Categoriescustomer retention, Customer service, good customer service, improve customer service Customer Service Impacting Stock Performance? Posted on Posted onJuly 27, 2010By Kristina Evey Deliver excellent customer service and experiences, watch your stock value rise! Finance has historically been a bit removed from the … Read MoreCustomer Service Impacting Stock Performance?
CategoriesCustomer Experience Management, customer retention, customer satisfaction, good customer service Customer Satisfaction and Service Lessons Taught by my Hairdresser Posted on Posted onJuly 15, 2010By Kristina Evey As I was leaving my hair appointment yesterday, I wished I could send big businesses to Mary to learn about … Read MoreCustomer Satisfaction and Service Lessons Taught by my Hairdresser
Categoriescustomer retention, Customer service, good customer service, improve customer service What Can Your Business Learn From a Carpet Cleaner? Posted on Posted onJune 2, 2010By Kristina Evey While I was having my morning coffee and watching the first few minutes of a talk show to start my … Read MoreWhat Can Your Business Learn From a Carpet Cleaner?
CategoriesCustomer Experience Management, customer retention, customer satisfaction, improve customer service Is Your Customer Experience Transformation Consistent? Posted on Posted onMarch 10, 2010By Kristina Evey Transforming your customer’s experience is successful only after you have made it a consistent expectation. Your customers are already having … Read MoreIs Your Customer Experience Transformation Consistent?
Categoriescustomer retention, customer satisfaction Ask Your Customers Why They are Leaving, Don’t Hold Them Hostage Posted on Posted onMarch 4, 2010By Kristina Evey Earlier today, I set about the daunting task of going through my emails and unsubscribing to those that I don’t … Read MoreAsk Your Customers Why They are Leaving, Don’t Hold Them Hostage
CategoriesCustomer Experience Management, customer retention, customer satisfaction, Customer service, good customer service Making the Extra Effort Creates an Experience – Part 1 Posted on Posted onMarch 2, 2010By Kristina Evey Making the mundane memorable is the key ingredient in customer experience management. I had the good fortune to attend a … Read MoreMaking the Extra Effort Creates an Experience – Part 1
Categoriescustomer retention, customer satisfaction, external customers, good customer service, Leadership Set the Expectation for Quality Customer Service Posted on Posted onFebruary 9, 2010By Kristina Evey Dear Manager, In order for us to better understand how to improve the customer service that we are delivering, we … Read MoreSet the Expectation for Quality Customer Service
Categoriescustomer feedback, Customer loyalty, customer retention, customer satisfaction Give the People What They Want! Posted on Posted onJanuary 20, 2010By Kristina Evey How many products are there out in the world for us to use and consume? Trillions, if not more. How … Read MoreGive the People What They Want!
Categoriescustomer retention, customer satisfaction, Customer service The MOST Important Customer Service Skill – SMILE Posted on Posted onJanuary 6, 2010May 12, 2015By Kristina Evey It’s interesting that I get a standard response when I ask people what they appreciate the most about doing business … Read MoreThe MOST Important Customer Service Skill – SMILE
Categoriescustomer feedback, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service Customer Service and Chocolate – The Ideal Combination Posted on Posted onDecember 14, 2009By Kristina Evey Picture yourself taking over a franchise that had developed a reputation for poor service. Can you imagine how disheartening it … Read MoreCustomer Service and Chocolate – The Ideal Combination
CategoriesCustomer loyalty, customer retention, customer satisfaction, Customer service, Social media Increase Customer Loyalty Through Social Media Posted on Posted onNovember 17, 2009By Kristina Evey Just a quick note on a blog post I ran across today….. A gentleman wrote a blog post about loyalty … Read MoreIncrease Customer Loyalty Through Social Media
Categoriescustomer retention, customer satisfaction, Customer service Passing Judgment On Your Customers? Posted on Posted onNovember 13, 2009By Kristina Evey I just came across this article in the New York Times and literally could not believe it. In the article, … Read MorePassing Judgment On Your Customers?
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service Welcome Customers into Your Home Posted on Posted onOctober 29, 2009By Kristina Evey I was having a morning meeting to review upcoming products at my favorite local coffee house, Epic Coffee in Rockford, … Read MoreWelcome Customers into Your Home