Listening to Customers Tells You Everything You Need to Know…

Listening. We all know how to do it… but few know how to do it well… and it could be … Read MoreListening to Customers Tells You Everything You Need to Know…

Customer Experience Mapping Puts the Pieces of Customer Satisfaction & Loyalty Together

Call it Customer Experience Mapping, Journey Mapping, Customer Touchpoints…  The thing to understand is that the companies that use these … Read MoreCustomer Experience Mapping Puts the Pieces of Customer Satisfaction & Loyalty Together

Improving Customer Service – What to Do When You’re Running Out of Ideas for Better Service (3 Big Tips)

How many small businesses still remember or still operate on the phrase – If you build it, they will come? … Read MoreImproving Customer Service – What to Do When You’re Running Out of Ideas for Better Service (3 Big Tips)

What to do With That Complimentary Letter for Good Customer Service

So, what to do with that letter complimenting that good customer service? Who doesn’t like to receive a compliment? You’ll … Read MoreWhat to do With That Complimentary Letter for Good Customer Service

Straight Talk on Customer Service from Larry Winget

Call It Customer Service, Customer Satisfaction, or Customer Loyalty.  We’ve all just made it too complicated according to Larry Winget. … Read MoreStraight Talk on Customer Service from Larry Winget

Could You Be Missing This One Idea to Have More Satisfied Customers?

Customer Satisfaction – How Much Are You Willing to Do? This has been the hottest 12 months in recorded history.  … Read MoreCould You Be Missing This One Idea to Have More Satisfied Customers?

Personality Can Make or Break Customer Service & Satisfaction

Personality makes much more of an impact on customer satisfaction than most people realize.  While we all are focused on … Read MorePersonality Can Make or Break Customer Service & Satisfaction

Customer Relationships – Can the Online World Eliminate the Real World?

In a recent article posted on CRM Daily, the discussion of online ease of use versus “in person” assistance comes … Read MoreCustomer Relationships – Can the Online World Eliminate the Real World?