Categoriescustomer retention, improve customer service, Leadership, Podcasting, Service Recovery, Uncategorized, upset customers Episode 63 – Preventing Customer Churn and Winning Back Lost Customers Posted on Posted onAugust 27, 2019By Kristina Evey Losing customers and customer churn are a huge concern for businesses everywhere, yet many leaders don’t know what to do … Read MoreEpisode 63 – Preventing Customer Churn and Winning Back Lost Customers
CategoriesCustomer Experience, customer retention, Perception Your Customer’s Priorities Drive the Customer Experience Posted on Posted onMay 15, 2019May 15, 2019By Kristina Evey Working with many business leaders over the years, I’ve seen many well-intended strategies, processes, and nuances built into the operations … Read MoreYour Customer’s Priorities Drive the Customer Experience
Categoriescustomer retention, customer satisfaction, Podcasting, Uncategorized Episode 43 – The Most Important Customer Experience KPIs Posted on Posted onMarch 25, 2019March 25, 2019By Kristina Evey The most important Customer Experience KPIs – Shownotes… Define the Key Performance Indicators (KPIs) to measure your Customer Experience success… … Read MoreEpisode 43 – The Most Important Customer Experience KPIs
CategoriesCustomer Experience Management, customer feedback, Customer loyalty, customer retention, customer satisfaction, Uncategorized Listening to Customers Tells You Everything You Need to Know… Posted on Posted onDecember 5, 2017December 5, 2017By Kristina Evey Listening. We all know how to do it… but few know how to do it well… and it could be … Read MoreListening to Customers Tells You Everything You Need to Know…
Categoriescustomer retention, customer satisfaction How Customer Emotions Can Build or Break Your Profitability Posted on Posted onMay 12, 2015By Kristina Evey The emotions of your customers drive your profitability and customer loyalty. We may be hesitant to acknowledge because we all … Read MoreHow Customer Emotions Can Build or Break Your Profitability
CategoriesCustomer Experience Management, Customer loyalty, customer retention, Customer service, Uncategorized Customer Service – It CAN Earn You Loyal Customers! Posted on Posted onNovember 19, 2014By Kristina Evey I preach continually about the importance of Customer Service and am really happy to share this personal story. Last week … Read MoreCustomer Service – It CAN Earn You Loyal Customers!
CategoriesCustomer Experience Management, customer retention, improve customer service Customer Experience Mapping Puts the Pieces of Customer Satisfaction & Loyalty Together Posted on Posted onJuly 30, 2014July 30, 2014By Kristina Evey Call it Customer Experience Mapping, Journey Mapping, Customer Touchpoints… The thing to understand is that the companies that use these … Read MoreCustomer Experience Mapping Puts the Pieces of Customer Satisfaction & Loyalty Together
CategoriesCustomer Experience Management, customer feedback, customer retention, customer satisfaction, improve customer service, Uncategorized Measuring the Results of Customer Experience Efforts Posted on Posted onMarch 11, 2014March 12, 2014By Kristina Evey
Categoriesbad customer service, customer retention, Customer service, improve customer service Improving Customer Service – What to Do When You’re Running Out of Ideas for Better Service (3 Big Tips) Posted on Posted onFebruary 25, 2013By Kristina Evey How many small businesses still remember or still operate on the phrase – If you build it, they will come? … Read MoreImproving Customer Service – What to Do When You’re Running Out of Ideas for Better Service (3 Big Tips)
Categoriescultural mindset, Customer Experience Management, customer retention, Customer service Customer Service Mindset Tips for the Small Business Owner Posted on Posted onNovember 19, 2012December 12, 2012By Kristina Evey Small Business Owners: Take Heed – Customer Service is All in the Mindset! I work with businesses both large and … Read MoreCustomer Service Mindset Tips for the Small Business Owner
Categoriescustomer feedback, customer retention, customer satisfaction, Customer service What to do With That Complimentary Letter for Good Customer Service Posted on Posted onOctober 15, 2012February 28, 2019By Kristina Evey So, what to do with that letter complimenting that good customer service? Who doesn’t like to receive a compliment? You’ll … Read MoreWhat to do With That Complimentary Letter for Good Customer Service
Categoriescustomer complaints, Customer loyalty, customer retention, good customer service, upset customers 3 Tips to Handle an Unhappy Customer Posted on Posted onOctober 3, 2012By Kristina Evey The unhappy customer who is complaining We’ve all had them. Some yell, some cause a scene, some silently simmer. Believe … Read More3 Tips to Handle an Unhappy Customer
Categoriescustomer retention, customer satisfaction, Customer service Lisa Ford Puts Some “Skin in the Game” for the Customer Experience Posted on Posted onOctober 1, 2012By Kristina Evey “Skin in the Game” is necessary to ensure that your team is working to deliver the best Customer Experience possible. … Read MoreLisa Ford Puts Some “Skin in the Game” for the Customer Experience
CategoriesCustomer Experience Management, Customer loyalty, customer retention, customer satisfaction, Customer service Straight Talk on Customer Service from Larry Winget Posted on Posted onSeptember 27, 2012By Kristina Evey Call It Customer Service, Customer Satisfaction, or Customer Loyalty. We’ve all just made it too complicated according to Larry Winget. … Read MoreStraight Talk on Customer Service from Larry Winget
CategoriesCustomer Experience Management, Customer loyalty, customer retention Customer Centricity – The Problem – Not the Solution? Posted on Posted onJuly 30, 2012By Kristina Evey Not Be Customer Centric? Focusing on Customers a Problem? I came across an article today that made me think at … Read MoreCustomer Centricity – The Problem – Not the Solution?
Categoriescustomer complaints, Customer Experience Management, customer retention, customer satisfaction Could You Be Missing This One Idea to Have More Satisfied Customers? Posted on Posted onJuly 12, 2012By Kristina Evey Customer Satisfaction – How Much Are You Willing to Do? This has been the hottest 12 months in recorded history. … Read MoreCould You Be Missing This One Idea to Have More Satisfied Customers?
CategoriesCustomer Experience Management, Customer loyalty, customer retention Do Your Customers REALLY Trust You? Posted on Posted onJune 7, 2012By Kristina Evey I’ve been saying since Day One that customer loyalty is built on trust. Think about it, any relationship requires trust … Read MoreDo Your Customers REALLY Trust You?
CategoriesCustomer loyalty, customer retention, good customer service Customer Engagement from a 3rd Grade Perspective Posted on Posted onApril 26, 2012By Kristina Evey Reaching out to your customers is hands down the best way to build customer loyalty and satisfaction. They will even … Read MoreCustomer Engagement from a 3rd Grade Perspective
CategoriesCustomer Experience Management, customer retention, customer satisfaction, Customer service, good customer service Personality Can Make or Break Customer Service & Satisfaction Posted on Posted onApril 13, 2012By Kristina Evey Personality makes much more of an impact on customer satisfaction than most people realize. While we all are focused on … Read MorePersonality Can Make or Break Customer Service & Satisfaction
CategoriesCustomer Experience Management, customer retention, customer satisfaction Customer Service & Humor – Can One Benefit the Other? Posted on Posted onMarch 5, 2012By Kristina Evey Have you made your customers laugh today? Did you know that you can keep customers coming back by using humor … Read MoreCustomer Service & Humor – Can One Benefit the Other?
