The Customer Experience Tells the Story – Good or Bad

There is an article in the Post Tribune today that proves a very good point – People don’t value your … Read MoreThe Customer Experience Tells the Story – Good or Bad

Customer Satisfaction is Your Fault or Your Glory

I was recently speaking with someone about the people in their organization and how to increase the drive to deliver … Read MoreCustomer Satisfaction is Your Fault or Your Glory

Your Customer Satisfaction is Dependent Upon Your Relationship with Them

Why do you currently bank where you do?  Is it because you have a relationship with a particular banker?  Why … Read MoreYour Customer Satisfaction is Dependent Upon Your Relationship with Them

Considering Customer Satisfaction Issues? Think Long Term and Lifetime Value

When clients are making requests of you, it serves your best business interest to think long term. 5% of your … Read MoreConsidering Customer Satisfaction Issues? Think Long Term and Lifetime Value

Tips to Raise Customer Satisfaction in Your Restaurant – It’s All in the Details

You’ve had a long day, you are exhausted, you are hungry, you don’t feel like cooking, so, you decide to … Read MoreTips to Raise Customer Satisfaction in Your Restaurant – It’s All in the Details

What Gives “Gym Goers” More Customer Satisfaction?

There are more health clubs available than ever before to help people achieve their health and fitness goals. But, why … Read MoreWhat Gives “Gym Goers” More Customer Satisfaction?

Restaurant Cleanliness – More Than Meets the Eye, It’s in the Customer’s Mind

Cleanliness in a restaurant is more important than most people realize. Aside from the obvious health codes and issues, the … Read MoreRestaurant Cleanliness – More Than Meets the Eye, It’s in the Customer’s Mind

Dazzle Your Restaurant Customers With Knowledge – They’ll Be Hungry For More!

For the many restaurant patrons that seek out local restaurants, the driving factor is clear – They want to taste … Read MoreDazzle Your Restaurant Customers With Knowledge – They’ll Be Hungry For More!

Customer Satisfaction – She absolutely Will!!

This is a follow up to my last post which detailed my under-whelming experience in one branch of a large … Read MoreCustomer Satisfaction – She absolutely Will!!

Be Your Customer – Try Your Products and Services and Increase Service and Satisfaction

I was having lunch today at the Louis Betton Steakhouse in Grand Rapids, MI.  I asked the server about a … Read MoreBe Your Customer – Try Your Products and Services and Increase Service and Satisfaction

Give Customers What They Ask For and Increase Your Service

Some businesses are wondering what they can do to increase their profits and increase their customer satisfaction levels.   K&M Foods … Read MoreGive Customers What They Ask For and Increase Your Service

Train Your Staff to be Cheese Experts for Your Customers

Ever been frustrated when you ask someone who works in a place of business about a product and they really … Read MoreTrain Your Staff to be Cheese Experts for Your Customers

Help Your Customers – Increase Their Loyalty and Customer Satisfation

Please tell me that you’ve done what I did yesterday….  I went in to the supermarket to just pick up … Read MoreHelp Your Customers – Increase Their Loyalty and Customer Satisfation

Being Customer Centric – Good Customer Service Equals High Customer Satisfaction

I receive the “Simple Truths” newsletter and glean so many practical business and life lessons from it.  Here is an … Read MoreBeing Customer Centric – Good Customer Service Equals High Customer Satisfaction

Trust and Relationships – These Improve Customer Satisfaction and Business Profits

Looking for a way to improve customer satisfaction, customer loyalty, and increase profits?  Here is a perfect example of being … Read MoreTrust and Relationships – These Improve Customer Satisfaction and Business Profits

Be Customer Centric: Learn Your Customer’s Names

“Where everybody knows your name………….. And you’re always glad you came……….” The lyrics to the opening song on the old … Read MoreBe Customer Centric: Learn Your Customer’s Names

Think and Grow Rich -Increase Your Customer Satisfaction Levels by Staying in Contact with Your Customers

Staying in contact with your customers has many advantages, both for you and for them. Follow up is an excellent … Read MoreThink and Grow Rich -Increase Your Customer Satisfaction Levels by Staying in Contact with Your Customers