Straight Talk on Customer Service from Larry Winget

Call It Customer Service, Customer Satisfaction, or Customer Loyalty.  We’ve all just made it too complicated according to Larry Winget. … Read MoreStraight Talk on Customer Service from Larry Winget

Loyal Customer Relationships – Do You Derail It Before You Even Start?

Customer loyalty is developed in many ways, yet they all fall back to one fundamental act – follow up after … Read MoreLoyal Customer Relationships – Do You Derail It Before You Even Start?

Are Thank You Notes to Business Customers Silly?

Last weekend, I ran a 5K and it was very apparent that I needed new running shoes. Being that I’m … Read MoreAre Thank You Notes to Business Customers Silly?

Good Customer Service Can Grow Your Business, Even in a Down Economy

When I’m first approached to coach a client or give a presentation on customer service, people often ask me what … Read MoreGood Customer Service Can Grow Your Business, Even in a Down Economy

Customer Service and Chocolate – The Ideal Combination

Picture yourself taking over a franchise that had developed a reputation for poor service. Can you imagine how disheartening it … Read MoreCustomer Service and Chocolate – The Ideal Combination

Support Your Staff – Your Customer Satisfaction Depends on it!

Yesterday, I was shopping at one of my favorite department stores, Kohls. I frequently shop there because their selection is … Read MoreSupport Your Staff – Your Customer Satisfaction Depends on it!

The Customer Experience Tells the Story – Good or Bad

There is an article in the Post Tribune today that proves a very good point – People don’t value your … Read MoreThe Customer Experience Tells the Story – Good or Bad