Categoriescustomer complaints, Customer loyalty, upset customers Customer Reward Programs Gone Bad Posted on Posted onJanuary 21, 2013By Kristina Evey Don’t hoodwink your customers! It’s not a good business practice , it’s terrible customer service, and it’s just morally the … Read MoreCustomer Reward Programs Gone Bad
Categoriescustomer intimacy, Customer loyalty, customer satisfaction Relationship Marketing Improves the Customer Experience and Profits Posted on Posted onDecember 13, 2012By Kristina Evey It’s all about the relationship. Your product and service don’t really factor into the decision making process of your potential … Read MoreRelationship Marketing Improves the Customer Experience and Profits
Categoriescustomer complaints, Customer loyalty, customer retention, good customer service, upset customers 3 Tips to Handle an Unhappy Customer Posted on Posted onOctober 3, 2012By Kristina Evey The unhappy customer who is complaining We’ve all had them. Some yell, some cause a scene, some silently simmer. Believe … Read More3 Tips to Handle an Unhappy Customer
CategoriesCustomer Experience Management, Customer loyalty, customer retention, customer satisfaction, Customer service Straight Talk on Customer Service from Larry Winget Posted on Posted onSeptember 27, 2012By Kristina Evey Call It Customer Service, Customer Satisfaction, or Customer Loyalty. We’ve all just made it too complicated according to Larry Winget. … Read MoreStraight Talk on Customer Service from Larry Winget
CategoriesCustomer Experience Management, Customer loyalty, customer retention Customer Centricity – The Problem – Not the Solution? Posted on Posted onJuly 30, 2012By Kristina Evey Not Be Customer Centric? Focusing on Customers a Problem? I came across an article today that made me think at … Read MoreCustomer Centricity – The Problem – Not the Solution?
CategoriesCustomer Experience Management, Customer loyalty, customer retention Do Your Customers REALLY Trust You? Posted on Posted onJune 7, 2012By Kristina Evey I’ve been saying since Day One that customer loyalty is built on trust. Think about it, any relationship requires trust … Read MoreDo Your Customers REALLY Trust You?
Categoriescultural mindset, Customer Experience Management, Customer loyalty, customer satisfaction, Customer service Customer Loyatly – Make the Experience Memorable Posted on Posted onJune 4, 2012By Kristina Evey Customer satisfaction and loyalty depends really on one thing… how memorable you make the experience. Businesses and staff that bring … Read MoreCustomer Loyatly – Make the Experience Memorable
CategoriesCustomer loyalty, customer retention, good customer service Customer Engagement from a 3rd Grade Perspective Posted on Posted onApril 26, 2012By Kristina Evey Reaching out to your customers is hands down the best way to build customer loyalty and satisfaction. They will even … Read MoreCustomer Engagement from a 3rd Grade Perspective
CategoriesCustomer loyalty, customer retention, customer satisfaction, Customer service Customer Service Week – All Done? No Way!! Posted on Posted onOctober 8, 2010By Kristina Evey So, now that you’ve received some strategies to increase your customer service and raise the satisfaction levels of your customers, … Read MoreCustomer Service Week – All Done? No Way!!
CategoriesCustomer Experience Management, Customer loyalty, Customer service, sales and marketing Is Customer Loyalty Unattainable? Posted on Posted onSeptember 9, 2010By Kristina Evey I was asked to review an article post written by a colleague in my field. The premise was that customer … Read MoreIs Customer Loyalty Unattainable?
CategoriesCustomer loyalty, customer retention, Customer service, good customer service, improve customer service Loyal Customer Relationships – Do You Derail It Before You Even Start? Posted on Posted onAugust 30, 2010By Kristina Evey Customer loyalty is developed in many ways, yet they all fall back to one fundamental act – follow up after … Read MoreLoyal Customer Relationships – Do You Derail It Before You Even Start?
CategoriesCustomer Experience Management, Customer loyalty, customer satisfaction, Customer service, good customer service Are Thank You Notes to Business Customers Silly? Posted on Posted onJune 17, 2010By Kristina Evey Last weekend, I ran a 5K and it was very apparent that I needed new running shoes. Being that I’m … Read MoreAre Thank You Notes to Business Customers Silly?
CategoriesCustomer loyalty, customer satisfaction, Customer service How to Turn Customer Problems into a Delight Posted on Posted onApril 8, 2010By Kristina Evey I recently gave a webinar to a local malpractice insurance carrier’s clients. The subject was a template process to handle … Read MoreHow to Turn Customer Problems into a Delight
CategoriesCustomer loyalty, Leadership Should Tiger Woods Contact Toyota to Win Back Sponsors? Posted on Posted onFebruary 10, 2010By Kristina Evey Unless you’ve been living under a rock, you are most likely more than aware of the trials that Toyota has … Read MoreShould Tiger Woods Contact Toyota to Win Back Sponsors?
CategoriesCustomer loyalty, customer satisfaction, Customer service Good Customer Service Can Grow Your Business, Even in a Down Economy Posted on Posted onJanuary 21, 2010By Kristina Evey When I’m first approached to coach a client or give a presentation on customer service, people often ask me what … Read MoreGood Customer Service Can Grow Your Business, Even in a Down Economy
Categoriescustomer feedback, Customer loyalty, customer retention, customer satisfaction Give the People What They Want! Posted on Posted onJanuary 20, 2010By Kristina Evey How many products are there out in the world for us to use and consume? Trillions, if not more. How … Read MoreGive the People What They Want!
CategoriesCustomer loyalty, customer satisfaction, Customer service Fix Your Competitors’ Mistakes and You’ll Earn Their Customers Posted on Posted onJanuary 14, 2010By Kristina Evey I was just reading a blog post on the subject of recent health and fitness club closures. The blog stated … Read MoreFix Your Competitors’ Mistakes and You’ll Earn Their Customers
Categoriescustomer feedback, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service Customer Service and Chocolate – The Ideal Combination Posted on Posted onDecember 14, 2009By Kristina Evey Picture yourself taking over a franchise that had developed a reputation for poor service. Can you imagine how disheartening it … Read MoreCustomer Service and Chocolate – The Ideal Combination
CategoriesCustomer loyalty, customer retention, customer satisfaction, Customer service, Social media Increase Customer Loyalty Through Social Media Posted on Posted onNovember 17, 2009By Kristina Evey Just a quick note on a blog post I ran across today….. A gentleman wrote a blog post about loyalty … Read MoreIncrease Customer Loyalty Through Social Media
CategoriesCustomer loyalty, customer satisfaction, Customer service, good customer service Support Your Staff – Your Customer Satisfaction Depends on it! Posted on Posted onNovember 3, 2009By Kristina Evey Yesterday, I was shopping at one of my favorite department stores, Kohls. I frequently shop there because their selection is … Read MoreSupport Your Staff – Your Customer Satisfaction Depends on it!
