Category: Customer loyalty

CategoriesCustomer Experience, Customer loyalty, Perception, Podcasting, Uncategorized

Episode 020 – Get Customer Feedback & Insights with Focus Groups

Posted on Posted onBy Kristina Evey

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Shownotes… Listening to customers is the goal Data drives a lot of CX work Conversations give you the reasons BEHIND … Read MoreEpisode 020 – Get Customer Feedback & Insights with Focus Groups

CategoriesCustomer Experience, customer intimacy, Customer loyalty, Empathy, Podcasting

Episode 011 – Using Empathy to Build HUMAN CX Relationships

Posted on Posted onBy Kristina Evey

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Shownotes… Unless we understand empathy, it’s expression will always seem as “a mask” and not genuine. Lifeless, automated, and robotic … Read MoreEpisode 011 – Using Empathy to Build HUMAN CX Relationships

CategoriesCustomer Experience, Customer loyalty, Perception, Podcasting

Episode 005 – CX From the Customer Perspective

Posted on Posted onBy Kristina Evey

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Shownotes… Customer Perspective is really the only thing that matters in any Customer Experience work. I know that you are … Read MoreEpisode 005 – CX From the Customer Perspective

CategoriesCustomer Experience Management, customer feedback, Customer loyalty, customer retention, customer satisfaction, Uncategorized

Listening to Customers Tells You Everything You Need to Know…

Posted on Posted onBy Kristina Evey

Listening. We all know how to do it… but few know how to do it well… and it could be … Read MoreListening to Customers Tells You Everything You Need to Know…

CategoriesCustomer Experience Management, Customer loyalty, customer satisfaction

Personalize to Improve Your Customer Satisfaction & Make Your Customers Happy!

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Improving customer service and profits… many companies make this so very complicated. Once you realize that you can design service … Read MorePersonalize to Improve Your Customer Satisfaction & Make Your Customers Happy!

Categoriescultural mindset, Customer Experience Management, Customer loyalty, Customer service, Uncategorized

Resolutions Don’t Work in Customer Service… Habits Drive the Customer Experience

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Resolutions Don’t Work… HABITS Do   First off, I hope all of you had a wonderful holiday season and are … Read MoreResolutions Don’t Work in Customer Service… Habits Drive the Customer Experience

CategoriesCustomer Experience Management, Customer loyalty, Uncategorized

Never Under Estimate the Power of a Thank You Note to Boost Customer Loyalty

Posted on Posted onBy Kristina Evey

Remember Thank You notes?  The things that we encouraged to write as kids every birthday or holiday when we received … Read MoreNever Under Estimate the Power of a Thank You Note to Boost Customer Loyalty

Categoriesbad customer service, Customer Experience Management, Customer loyalty, customer satisfaction, Uncategorized

How to Drive Customers Right Into the Arms of Your Competition

Posted on Posted onBy Kristina Evey

Many studies suggest that a lot of customers are non-confrontational and won’t address a complaint with a manger of a … Read MoreHow to Drive Customers Right Into the Arms of Your Competition