customer intimacy Archives - Kristina Evey

Customer Experience, customer intimacy, Customer loyalty, Empathy, Podcasting

Episode 011 – Using Empathy to Build HUMAN CX Relationships

Posted on July 24, 2018November 5, 2018By Kristina Evey

Podcast: Play in new window | Download

Shownotes… Unless we understand empathy, it’s expression will always seem as “a mask” and not genuine. Lifeless, automated, and robotic … Read MoreEpisode 011 – Using Empathy to Build HUMAN CX Relationships

Customer Experience Management, customer intimacy, Uncategorized

In Customer Relationships, Complacency is a Profit Killer

Posted on April 25, 2013April 25, 2013By Kristina Evey

We Were Good at Dating, But Terrible at the Marriage Part. They Left Us For Someone Else. No, this isn’t … Read MoreIn Customer Relationships, Complacency is a Profit Killer

customer intimacy, Customer loyalty

Embrace Your Customers as Partners… REALLY!!!

Posted on April 18, 2013By Kristina Evey

There is so much press out there right now in the business communities advising you not to have the mindset … Read MoreEmbrace Your Customers as Partners… REALLY!!!

customer complaints, Customer Experience Management, customer intimacy, Uncategorized

Lego Connects More Than Blocks – It Connects People Through Excellent Customer Service

Posted on January 10, 2013January 10, 2013By Kristina Evey

Connecting with customers is essential to customer loyalty and satisfaction. It takes a special company, and a special representative, to … Read MoreLego Connects More Than Blocks – It Connects People Through Excellent Customer Service

customer intimacy, Customer loyalty, customer satisfaction

Relationship Marketing Improves the Customer Experience and Profits

Posted on December 13, 2012By Kristina Evey

It’s all about the relationship. Your product and service don’t really factor into the decision making process of your potential … Read MoreRelationship Marketing Improves the Customer Experience and Profits

customer feedback, customer intimacy, Customer service, improve customer service

Customer Intimacy – What is it About Our Product?

Posted on March 17, 2011By Kristina Evey

When we are looking to increase customer satisfaction and loyalty through customer intimacy, it again boils down to asking questions … Read MoreCustomer Intimacy – What is it About Our Product?

Get Leadership Tips to enhance your CX Success sent directly to your inbox!