Categoriescustomer feedback, Journey Mapping, Perception, Podcasting, Strategy Episode 65 – Remember the Customer in Your CX Work Posted on Posted onSeptember 10, 2019September 9, 2019By Kristina Evey Shownotes… You have the best of intentions in providing a product or service your customers will be happy with. Remember … Read MoreEpisode 65 – Remember the Customer in Your CX Work
Categoriescustomer complaints, customer feedback To Respond or Not Respond to Customer Feedback – That is the CX Question Posted on Posted onApril 10, 2019By Kristina Evey Customer Experience is based on customer feedback and engagement. With the presence of review sites such as Yelp, TripAdvisor, and … Read MoreTo Respond or Not Respond to Customer Feedback – That is the CX Question
Categoriescustomer complaints, customer feedback, Customer loyalty, Perception Engage Customers, Solve for Hassles, Earn Their Loyalty Posted on Posted onFebruary 21, 2019February 26, 2019By Kristina Evey Where are the hassles your customers encounter when using the product or service you provide regardless of who they buy … Read MoreEngage Customers, Solve for Hassles, Earn Their Loyalty
CategoriesCustomer Experience Management, customer feedback, Customer loyalty, customer retention, customer satisfaction, Uncategorized Listening to Customers Tells You Everything You Need to Know… Posted on Posted onDecember 5, 2017December 5, 2017By Kristina Evey Listening. We all know how to do it… but few know how to do it well… and it could be … Read MoreListening to Customers Tells You Everything You Need to Know…
CategoriesCustomer Experience Management, customer feedback, Uncategorized Customer Service Surveys – Have Them Take a STAND! Posted on Posted onOctober 22, 2014July 19, 2015By Kristina Evey I often work with clients to create customer surveys to get valuable feedback from customers about the way they do business, … Read MoreCustomer Service Surveys – Have Them Take a STAND!
Categoriescustomer feedback What to Do With Customer Survey Feedback to Improve the Customer Experience Posted on Posted onMarch 20, 2014March 11, 2014By Kristina Evey Customer feedback is a critical component of any customer service program. Today’s successful companies are those that are truly partnering … Read MoreWhat to Do With Customer Survey Feedback to Improve the Customer Experience
CategoriesCustomer Experience Management, customer feedback, customer retention, customer satisfaction, improve customer service, Uncategorized Measuring the Results of Customer Experience Efforts Posted on Posted onMarch 11, 2014March 12, 2014By Kristina Evey
Categoriescustomer feedback, customer satisfaction, Customer service, Uncategorized Improve Customer Service – Asking Questions Is Crucial in the Customer Service Experience Posted on Posted onDecember 13, 2012By Kristina Evey Improving customer service and the customer service experience is something that both small businesses and large companies are always trying … Read MoreImprove Customer Service – Asking Questions Is Crucial in the Customer Service Experience
Categoriescustomer complaints, customer feedback, customer satisfaction, Customer service A Lesson In Customer Service… A Tale of One City Posted on Posted onOctober 18, 2012December 12, 2012By Kristina Evey I just came across an article that highlights what can, and hopefully should, happen when you start responding to what … Read MoreA Lesson In Customer Service… A Tale of One City
Categoriescustomer feedback, customer retention, customer satisfaction, Customer service What to do With That Complimentary Letter for Good Customer Service Posted on Posted onOctober 15, 2012February 28, 2019By Kristina Evey So, what to do with that letter complimenting that good customer service? Who doesn’t like to receive a compliment? You’ll … Read MoreWhat to do With That Complimentary Letter for Good Customer Service
Categoriescustomer feedback, customer intimacy, Customer service, improve customer service Customer Intimacy – What is it About Our Product? Posted on Posted onMarch 17, 2011By Kristina Evey When we are looking to increase customer satisfaction and loyalty through customer intimacy, it again boils down to asking questions … Read MoreCustomer Intimacy – What is it About Our Product?
Categoriescustomer feedback, Customer loyalty, customer retention, customer satisfaction Give the People What They Want! Posted on Posted onJanuary 20, 2010By Kristina Evey How many products are there out in the world for us to use and consume? Trillions, if not more. How … Read MoreGive the People What They Want!
Categoriescustomer feedback, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service Customer Service and Chocolate – The Ideal Combination Posted on Posted onDecember 14, 2009By Kristina Evey Picture yourself taking over a franchise that had developed a reputation for poor service. Can you imagine how disheartening it … Read MoreCustomer Service and Chocolate – The Ideal Combination
Categoriescustomer feedback, customer satisfaction, Customer service, good customer service, Social media Can You Use Social Media To Reach More of Your Customers? Posted on Posted onNovember 5, 2009By Kristina Evey Are you looking for the newest way to connect with your customers? Well, since you are on the internet reading … Read MoreCan You Use Social Media To Reach More of Your Customers?
Categoriescustomer feedback, customer satisfaction, Customer service Great Follow Up Example that Increased Customer Satisfaction Posted on Posted onAugust 14, 2009By Kristina Evey The other day, I ordered some nutritional supplements from a source that was recommended to me, Prograde Nutrition. I had … Read MoreGreat Follow Up Example that Increased Customer Satisfaction
Categoriescustomer feedback, Customer loyalty, customer retention, customer satisfaction, Customer service Your Customer Satisfaction is Dependent Upon Your Relationship with Them Posted on Posted onJune 25, 2009By Kristina Evey Why do you currently bank where you do? Is it because you have a relationship with a particular banker? Why … Read MoreYour Customer Satisfaction is Dependent Upon Your Relationship with Them
Categoriescustomer feedback, customer retention, customer satisfaction, Customer service Customer Feedback – Are you listening? Posted on Posted onApril 15, 2009By Kristina Evey The profitable companies are those that are truly listening to their customers. Customers will tell you exactly what they like … Read MoreCustomer Feedback – Are you listening?
