Category: Customer Experience

CategoriesCulture, Customer Experience, Customer service, Podcasting, Uncategorized

Episode 64 – A Conversation with Customer Service Expert Jeff Toister

Posted on Posted onBy Kristina Evey

Shownotes… Today’s conversation is with Customer Service Expert Jeff Toister. Jeff Toister is an author, consultant, and trainer who helps … Read MoreEpisode 64 – A Conversation with Customer Service Expert Jeff Toister

CategoriesB2B, Customer Experience, Customer Experience Management, Employee Experience, Podcasting

Episode 45 – Customer Experience Futurist Blake Morgan Shares Her Insights

Posted on Posted onBy Kristina Evey

Episode 55 Show Notes  – Blake Morgan Discusses Customer Experience Customer Experience expert Blake Morgan joins me on this episode … Read MoreEpisode 45 – Customer Experience Futurist Blake Morgan Shares Her Insights

CategoriesCustomer Experience, Podcasting

Episode 26 – Start with the Customer Experience End in Mind

Posted on Posted onBy Kristina Evey

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Shownotes… Start Where You Are and With the End in Mind. That is my response when people ask me how … Read MoreEpisode 26 – Start with the Customer Experience End in Mind

CategoriesCustomer Experience, Customer loyalty, Perception, Podcasting, Uncategorized

Episode 020 – Get Customer Feedback & Insights with Focus Groups

Posted on Posted onBy Kristina Evey

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Shownotes… Listening to customers is the goal Data drives a lot of CX work Conversations give you the reasons BEHIND … Read MoreEpisode 020 – Get Customer Feedback & Insights with Focus Groups

CategoriesCustomer Experience, customer intimacy, Customer loyalty, Empathy, Podcasting

Episode 011 – Using Empathy to Build HUMAN CX Relationships

Posted on Posted onBy Kristina Evey

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Shownotes… Unless we understand empathy, it’s expression will always seem as “a mask” and not genuine. Lifeless, automated, and robotic … Read MoreEpisode 011 – Using Empathy to Build HUMAN CX Relationships

CategoriesCustomer Experience, Customer Experience Management

An Effective Customer Journey Map is a Crucial Part of Managing the Customer Experience

Posted on Posted onBy Kristina Evey

Customer Journey Mapping This concept is nothing new… yet so many company leaders have not done it… or – at … Read MoreAn Effective Customer Journey Map is a Crucial Part of Managing the Customer Experience

Categoriescultural mindset, Customer Experience, Perception

In Customer Experience – It’s the Customer’s Perspective that Counts, Not Yours

Posted on Posted onBy Kristina Evey

Customer Perspective is really the only thing that matters in Customer Experience (CX) work. I know this seems a bit … Read MoreIn Customer Experience – It’s the Customer’s Perspective that Counts, Not Yours

CategoriesCustomer Experience, Customer loyalty, Perception, Podcasting

Episode 005 – CX From the Customer Perspective

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Shownotes… Customer Perspective is really the only thing that matters in any Customer Experience work. I know that you are … Read MoreEpisode 005 – CX From the Customer Perspective

CategoriesCore Values, Customer Experience, Podcasting

Episode 002 – The Impact of Your Corporate Culture on the Customer Experience

Posted on Posted onBy Kristina Evey

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Shownotes… In this episode, we talk about the CULTURE of your company and how it impacts and drives the CX. … Read MoreEpisode 002 – The Impact of Your Corporate Culture on the Customer Experience

CategoriesCustomer Experience, good customer service, internal customers, Leadership, Uncategorized

Business Leaders – Walk a Day in the Shoes of Your Staff Increases Engagement

Posted on Posted onBy Kristina Evey

CEX Leadership Tip – Walk a day in the shoes of your frontline staff. So many leaders fight this, but … Read MoreBusiness Leaders – Walk a Day in the Shoes of Your Staff Increases Engagement