Patient Centered Care – How Two Broken Bones Identified a Language Barrier

Every industry or field of business has it’s own jargon, we all know that.  But do your customers speak it … Read MorePatient Centered Care – How Two Broken Bones Identified a Language Barrier

Straight Talk on Customer Service from Larry Winget

Call It Customer Service, Customer Satisfaction, or Customer Loyalty.  We’ve all just made it too complicated according to Larry Winget. … Read MoreStraight Talk on Customer Service from Larry Winget

Could You Be Missing This One Idea to Have More Satisfied Customers?

Customer Satisfaction – How Much Are You Willing to Do? This has been the hottest 12 months in recorded history.  … Read MoreCould You Be Missing This One Idea to Have More Satisfied Customers?

Customer Complaint Resolution – A Fishy Restaurant Tale

Resolving a customer complaint isn’t just about handling the issue, it’s the way you handle the issue. Customer satisfaction and … Read MoreCustomer Complaint Resolution – A Fishy Restaurant Tale

Personality Can Make or Break Customer Service & Satisfaction

Personality makes much more of an impact on customer satisfaction than most people realize.  While we all are focused on … Read MorePersonality Can Make or Break Customer Service & Satisfaction

Take Problem Resolution to the Next Level to Increase Customer Loyalty

Customer service often requires proper handling of mistakes. We all make mistakes.  Admit it, you do.  Your company does as … Read MoreTake Problem Resolution to the Next Level to Increase Customer Loyalty

Customer Relationships – Can the Online World Eliminate the Real World?

In a recent article posted on CRM Daily, the discussion of online ease of use versus “in person” assistance comes … Read MoreCustomer Relationships – Can the Online World Eliminate the Real World?

Customer Service Issues? Try Managing the Customer’s Expectations

Not adequately managing the expectations of the customer can have a negative impact on their decision to do business with … Read MoreCustomer Service Issues? Try Managing the Customer’s Expectations

Poor Customer Service – Whose Fault is It?

Who is to Blame for Poor Customer Service – Management or the Staff Themselves? This was the question posed on … Read MorePoor Customer Service – Whose Fault is It?