How to Drive Customers Right Into the Arms of Your Competition

Many studies suggest that a lot of customers are non-confrontational and won’t address a complaint with a manger of a … Read MoreHow to Drive Customers Right Into the Arms of Your Competition

Nail Salon Could Use a Little Polish in Customer Service Training and Skills

I walked into a local nail salon today and realized that they didn’t know a thing about giving good customer … Read MoreNail Salon Could Use a Little Polish in Customer Service Training and Skills

Lego Connects More Than Blocks – It Connects People Through Excellent Customer Service

Connecting with customers is essential to customer loyalty and satisfaction.  It takes a special company, and a special representative, to … Read MoreLego Connects More Than Blocks – It Connects People Through Excellent Customer Service

No Matter What Your Job Title Is – You Are a Customer Experience Officer

Disregard the title on your business card. That’s right, whatever title you currently have, disregard it.  It doesn’t matter if … Read MoreNo Matter What Your Job Title Is – You Are a Customer Experience Officer