Personalize to Improve Your Customer Satisfaction & Make Your Customers Happy!

Improving customer service and profits… many companies make this so very complicated. Once you realize that you can design service … Read MorePersonalize to Improve Your Customer Satisfaction & Make Your Customers Happy!

The Best Way to Prepare Your Teams to Improve the Customer Service and Experience

Business leaders are really starting to jump on board the Customer Experience Bandwagon. And for good reason.  The Customer Experience … Read MoreThe Best Way to Prepare Your Teams to Improve the Customer Service and Experience

Stop Kidding Yourself! Are You Interested or Committed to Delivering Amazing Customer Service?

“I’d kill to have a golf swing like that!” “I’d do ANYTHING to lift that much weight and look like … Read MoreStop Kidding Yourself! Are You Interested or Committed to Delivering Amazing Customer Service?

Resolutions Don’t Work in Customer Service… Habits Drive the Customer Experience

Resolutions Don’t Work… HABITS Do   First off, I hope all of you had a wonderful holiday season and are … Read MoreResolutions Don’t Work in Customer Service… Habits Drive the Customer Experience

Customer Service – Which Comes First – the Customer or Your Staff?

Customer service is an obvious and crucial focus for any company looking for sustainable financial success.  You MUST focus on … Read MoreCustomer Service – Which Comes First – the Customer or Your Staff?

Excellent Customer Service is PROACTIVELY Connecting the Dots

One of the best ways to increase customer satisfaction and to improve the customer service skills your staff delivers is … Read MoreExcellent Customer Service is PROACTIVELY Connecting the Dots

Customer Experience Mapping Puts the Pieces of Customer Satisfaction & Loyalty Together

Call it Customer Experience Mapping, Journey Mapping, Customer Touchpoints…  The thing to understand is that the companies that use these … Read MoreCustomer Experience Mapping Puts the Pieces of Customer Satisfaction & Loyalty Together

Customer Loyalty and Profits Thrive In a Strong Customer Centric Culture

Getting new customers, keeping those customers, and making more money are the goals you have for your business, right? Then … Read MoreCustomer Loyalty and Profits Thrive In a Strong Customer Centric Culture

Never Under Estimate the Power of a Thank You Note to Boost Customer Loyalty

Remember Thank You notes?  The things that we encouraged to write as kids every birthday or holiday when we received … Read MoreNever Under Estimate the Power of a Thank You Note to Boost Customer Loyalty

How to Drive Customers Right Into the Arms of Your Competition

Many studies suggest that a lot of customers are non-confrontational and won’t address a complaint with a manger of a … Read MoreHow to Drive Customers Right Into the Arms of Your Competition