CategoriesCulture, Customer Experience Management, Leadership, Perception Bridge the Gap of Customer Experience Perception Posted on Posted onMarch 8, 2018March 22, 2018By Kristina Evey Long lumped in with Customer Service, the entire Customer Experience concept is finally being acknowledged as a weighty differential in … Read MoreBridge the Gap of Customer Experience Perception
CategoriesCustomer Experience Management, customer feedback, Customer loyalty, customer retention, customer satisfaction, Uncategorized Listening to Customers Tells You Everything You Need to Know… Posted on Posted onDecember 5, 2017December 5, 2017By Kristina Evey Listening. We all know how to do it… but few know how to do it well… and it could be … Read MoreListening to Customers Tells You Everything You Need to Know…
CategoriesCustomer Experience Management Branding and Quantity Imply Consistency Posted on Posted onNovember 29, 2017By Kristina Evey Consistency is key in many things… but I’m hard pressed to find an area as impactful as the Customer Experience. … Read MoreBranding and Quantity Imply Consistency
CategoriesCustomer Experience Management, Leadership Customer Experience Lessons from a Crew Regatta Posted on Posted onNovember 20, 2017November 20, 2017By Kristina Evey Customer Experience Requires Teamwork Teamwork was the focus of my weekend recently. Two of my kids just finished their last … Read MoreCustomer Experience Lessons from a Crew Regatta
CategoriesCustomer Experience Management The Most Important Thing in Customer Experience? The Customer Perspective Posted on Posted onMay 18, 2017By Kristina Evey We make decisions every day, every hour, about how to run our business – how to make it better, how … Read MoreThe Most Important Thing in Customer Experience? The Customer Perspective
Categoriescultural mindset, Customer Experience Management, Customer service, good customer service Make Customer Service a Habit Posted on Posted onOctober 18, 2016October 17, 2016By Kristina Evey Daily actions of Customer Service are what makes a difference in the minds of the people we work with. Both … Read MoreMake Customer Service a Habit
CategoriesCustomer Experience Management, Customer loyalty, customer satisfaction Personalize to Improve Your Customer Satisfaction & Make Your Customers Happy! Posted on Posted onFebruary 17, 2016By Kristina Evey Improving customer service and profits… many companies make this so very complicated. Once you realize that you can design service … Read MorePersonalize to Improve Your Customer Satisfaction & Make Your Customers Happy!
CategoriesCulture, Customer Experience Management, Podcasting The Best Way to Prepare Your Teams to Improve the Customer Service and Experience Posted on Posted onOctober 15, 2015November 5, 2018By Kristina Evey Business leaders are really starting to jump on board the Customer Experience Bandwagon. And for good reason. The Customer Experience … Read MoreThe Best Way to Prepare Your Teams to Improve the Customer Service and Experience
CategoriesCustomer Experience Management Costco Provides a Fabulous Customer Experience Example to Follow Posted on Posted onSeptember 22, 2015September 21, 2015By Kristina Evey It was an ordinary work day filled with phone conferences and content creation. Hours spent on the phone and on … Read MoreCostco Provides a Fabulous Customer Experience Example to Follow
CategoriesCustomer Experience Management, Customer service, Podcasting Transforming the Customer Experience Podcast is HERE!!! Posted on Posted onSeptember 9, 2015November 5, 2018By Kristina Evey After a lot of preparation, the Transforming the Customer Experience podcast has come to fruition! I’ve taken the ideas, the … Read MoreTransforming the Customer Experience Podcast is HERE!!!
Categoriescultural mindset, Customer Experience Management, customer satisfaction Tips to Improve Customer Service Posted on Posted onJuly 15, 2015July 15, 2015By Kristina Evey Bottom line, businesses that deliver memorable customer experiences are the ones that become more profitable. Here are this week’s tips … Read MoreTips to Improve Customer Service
CategoriesCulture, Customer Experience Management, improve customer service Stop Kidding Yourself! Are You Interested or Committed to Delivering Amazing Customer Service? Posted on Posted onApril 28, 2015April 28, 2015By Kristina Evey “I’d kill to have a golf swing like that!” “I’d do ANYTHING to lift that much weight and look like … Read MoreStop Kidding Yourself! Are You Interested or Committed to Delivering Amazing Customer Service?
Categoriescultural mindset, Customer Experience Management, Customer loyalty, Customer service, Uncategorized Resolutions Don’t Work in Customer Service… Habits Drive the Customer Experience Posted on Posted onJanuary 13, 2015January 13, 2015By Kristina Evey Resolutions Don’t Work… HABITS Do First off, I hope all of you had a wonderful holiday season and are … Read MoreResolutions Don’t Work in Customer Service… Habits Drive the Customer Experience
CategoriesCustomer Experience Management, Customer loyalty, customer retention, Customer service, Uncategorized Customer Service – It CAN Earn You Loyal Customers! Posted on Posted onNovember 19, 2014By Kristina Evey I preach continually about the importance of Customer Service and am really happy to share this personal story. Last week … Read MoreCustomer Service – It CAN Earn You Loyal Customers!
CategoriesCustomer Experience Management, customer feedback, Uncategorized Customer Service Surveys – Have Them Take a STAND! Posted on Posted onOctober 22, 2014July 19, 2015By Kristina Evey I often work with clients to create customer surveys to get valuable feedback from customers about the way they do business, … Read MoreCustomer Service Surveys – Have Them Take a STAND!
CategoriesCustomer Experience Management, Customer service, internal customers, Uncategorized Customer Service – Which Comes First – the Customer or Your Staff? Posted on Posted onOctober 8, 2014January 13, 2015By Kristina Evey Customer service is an obvious and crucial focus for any company looking for sustainable financial success. You MUST focus on … Read MoreCustomer Service – Which Comes First – the Customer or Your Staff?
CategoriesCustomer Experience Management, customer satisfaction, Customer service, customer service training Excellent Customer Service is PROACTIVELY Connecting the Dots Posted on Posted onAugust 19, 2014August 19, 2014By Kristina Evey One of the best ways to increase customer satisfaction and to improve the customer service skills your staff delivers is … Read MoreExcellent Customer Service is PROACTIVELY Connecting the Dots
CategoriesCustomer Experience Management, customer retention, improve customer service Customer Experience Mapping Puts the Pieces of Customer Satisfaction & Loyalty Together Posted on Posted onJuly 30, 2014July 30, 2014By Kristina Evey Call it Customer Experience Mapping, Journey Mapping, Customer Touchpoints… The thing to understand is that the companies that use these … Read MoreCustomer Experience Mapping Puts the Pieces of Customer Satisfaction & Loyalty Together
Categoriescultural mindset, Customer Experience Management, internal customers, Leadership, Uncategorized Customer Loyalty and Profits Thrive In a Strong Customer Centric Culture Posted on Posted onJuly 9, 2014July 9, 2014By Kristina Evey Getting new customers, keeping those customers, and making more money are the goals you have for your business, right? Then … Read MoreCustomer Loyalty and Profits Thrive In a Strong Customer Centric Culture
CategoriesCustomer Experience Management, Customer loyalty, Uncategorized Never Under Estimate the Power of a Thank You Note to Boost Customer Loyalty Posted on Posted onMay 7, 2014May 7, 2014By Kristina Evey Remember Thank You notes? The things that we encouraged to write as kids every birthday or holiday when we received … Read MoreNever Under Estimate the Power of a Thank You Note to Boost Customer Loyalty
