Episode 45 – Customer Experience Futurist Blake Morgan Shares Her Insights

Episode 55 Show Notes  – Blake Morgan Discusses Customer Experience Customer Experience expert Blake Morgan joins me on this episode … Read MoreEpisode 45 – Customer Experience Futurist Blake Morgan Shares Her Insights

Episode 44 – What You GET From Your Customer Experience Focus – Different ROIs

Customer Experience deliverables separate from traditional ROI  Clarity and alignment of your desired Culture and Core Values  A unified front … Read MoreEpisode 44 – What You GET From Your Customer Experience Focus – Different ROIs

Episode 41 – Changes to Make and Changes You’ll See in Customer Experience

Shownotes… You can’t be afraid of change in Customer Experience. Change is a prerequisite. This episode discusses the changes you … Read MoreEpisode 41 – Changes to Make and Changes You’ll See in Customer Experience

An Effective Customer Journey Map is a Crucial Part of Managing the Customer Experience

Customer Journey Mapping This concept is nothing new… yet so many company leaders have not done it… or – at … Read MoreAn Effective Customer Journey Map is a Crucial Part of Managing the Customer Experience

Listening to Customers Tells You Everything You Need to Know…

Listening. We all know how to do it… but few know how to do it well… and it could be … Read MoreListening to Customers Tells You Everything You Need to Know…