CategoriesCustomer Experience Management, Leadership, Perceived Value, Perception Self-Auditing Your Company’s Customer Experience for Value Opportunities Pays Off Posted on Posted onDecember 3, 2019December 2, 2019By Kristina Evey It should old news to you by now that focusing on Customer Experience(CX) drives sales and customer loyalty. What stymies … Read MoreSelf-Auditing Your Company’s Customer Experience for Value Opportunities Pays Off
CategoriesCulture, Customer Experience Management, Leadership, Planning for CX, Podcasting 058 – Foundation Bricks of Customer Experience Posted on Posted onJuly 9, 2019By Kristina Evey
CategoriesCustomer Experience Management, Journey Mapping, Leadership, Perception, Podcasting, Uncategorized Episode 57 – Thomas Hollmann Discusses CX Services Growth Posted on Posted onJune 25, 2019June 20, 2019By Kristina Evey Shownotes… This episode addresses Services Growth – transforming an organization’s focus from selling products to building and establishing customer relationships … Read MoreEpisode 57 – Thomas Hollmann Discusses CX Services Growth
CategoriesCustomer Experience Management, Podcasting, Uncategorized Episode 53 – Customer Value Beyond the Dollar Value Posted on Posted onJune 20, 2019June 20, 2019By Kristina Evey The value of every customer extends far beyond their monetary lifetime value. This episode shares how customers bring value to … Read MoreEpisode 53 – Customer Value Beyond the Dollar Value
CategoriesCustomer Experience Management, Podcasting, sales and marketing, Uncategorized Episode 50 – The Real Benefit of CX is AFTER the Sale Posted on Posted onMay 14, 2019May 14, 2019By Kristina Evey Episode 50 – The sale is just the beginning My son is entering business college and he is a … Read MoreEpisode 50 – The Real Benefit of CX is AFTER the Sale
CategoriesCustomer Experience Management, Customer loyalty, Perception Customer Experience Questions to Challenge Yourself Every Day Posted on Posted onApril 3, 2019April 3, 2019By Kristina Evey Want to improve your Customer Experience in one easy step? Ask yourself- did you do everything you could for the … Read MoreCustomer Experience Questions to Challenge Yourself Every Day
CategoriesB2B, Customer Experience, Customer Experience Management, Employee Experience, Podcasting Episode 45 – Customer Experience Futurist Blake Morgan Shares Her Insights Posted on Posted onApril 2, 2019April 2, 2019By Kristina Evey Episode 55 Show Notes – Blake Morgan Discusses Customer Experience Customer Experience expert Blake Morgan joins me on this episode … Read MoreEpisode 45 – Customer Experience Futurist Blake Morgan Shares Her Insights
CategoriesCore Values, Customer Experience Management, customer satisfaction, employee engagement, Podcasting, Uncategorized Episode 44 – What You GET From Your Customer Experience Focus – Different ROIs Posted on Posted onMarch 26, 2019March 25, 2019By Kristina Evey Customer Experience deliverables separate from traditional ROI Clarity and alignment of your desired Culture and Core Values A unified front … Read MoreEpisode 44 – What You GET From Your Customer Experience Focus – Different ROIs
CategoriesCustomer Experience Management, Podcasting Episode 41 – Changes to Make and Changes You’ll See in Customer Experience Posted on Posted onMarch 7, 2019By Kristina Evey Shownotes… You can’t be afraid of change in Customer Experience. Change is a prerequisite. This episode discusses the changes you … Read MoreEpisode 41 – Changes to Make and Changes You’ll See in Customer Experience
CategoriesCustomer Experience Management, Podcasting Episode 40 – The Benefits of Hassle Maps Posted on Posted onFebruary 26, 2019By Kristina Evey Shownotes – Where are the hassles your customers encounter when using the product or service you provide regardless of who they … Read MoreEpisode 40 – The Benefits of Hassle Maps
CategoriesB2B, Culture, Customer Experience Management, Podcasting Episode 39 – Important Nuances of the B2B Customer Experience Posted on Posted onFebruary 20, 2019By Kristina Evey Shownotes… There are usually more “customers” in the B2B relationship than in B2C. Typically, there will be, among others, … … Read MoreEpisode 39 – Important Nuances of the B2B Customer Experience
CategoriesCustomer Experience Management, Empathy, Leadership, Podcasting Episode 37 – Why Your Customers Aren’t Asking You for Help Posted on Posted onFebruary 5, 2019February 5, 2019By Kristina Evey Shownotes – Why Your Customers Aren’t Asking for Your Help and How to Fix It You’re pretty certain your company … Read MoreEpisode 37 – Why Your Customers Aren’t Asking You for Help
CategoriesCustomer Experience Management, Leadership, Uncategorized Be the Customer Experience Disrupter Posted on Posted onJanuary 17, 2019January 17, 2019By Kristina Evey Being a business owner or leader requires a paradigm shift around comfort… You must become comfortable with being uncomfortable. Knowing … Read MoreBe the Customer Experience Disrupter
CategoriesCustomer Experience Management, Podcasting Episode 33 – The Compounding Effect of CX Efforts Posted on Posted onJanuary 8, 2019January 15, 2019By Kristina Evey Shownotes: The Compounding Effect of CX Efforts The most important thing in CX? Stick with it Can’t be like … Read MoreEpisode 33 – The Compounding Effect of CX Efforts
CategoriesCustomer Experience Management, Podcasting, Uncategorized Episode 32 – Make Sure Staff Knows Their Place… of Impact! Posted on Posted onDecember 18, 2018January 15, 2019By Kristina Evey Ensuring staff understand how they impact the overall CX is the focus of today’s episode. Areas covered are… Culture Interviewing … Read MoreEpisode 32 – Make Sure Staff Knows Their Place… of Impact!
CategoriesCustomer Experience, Customer Experience Management, Leadership, Podcasting Episode 25 – Customer Experience Needs a Seat at the Table Posted on Posted onDecember 11, 2018January 16, 2019By Kristina Evey Shownotes… Customer Experience is not just another thing to do. CX is the reason WHY we do the work we … Read MoreEpisode 25 – Customer Experience Needs a Seat at the Table
CategoriesCustomer Experience, Customer Experience Management, Emotional Intelligence Your Customer Experience MUST Include Empathy Posted on Posted onAugust 2, 2018August 2, 2018By Kristina Evey Empathy… We all know what it is and hopefully, many of us display it and receive it on a daily … Read MoreYour Customer Experience MUST Include Empathy
CategoriesCustomer Experience, Customer Experience Management An Effective Customer Journey Map is a Crucial Part of Managing the Customer Experience Posted on Posted onJuly 17, 2018July 17, 2018By Kristina Evey Customer Journey Mapping This concept is nothing new… yet so many company leaders have not done it… or – at … Read MoreAn Effective Customer Journey Map is a Crucial Part of Managing the Customer Experience
CategoriesCustomer Experience, Customer Experience Management Poor Customer Experiences Cost You Money Posted on Posted onApril 5, 2018By Kristina Evey How many customers did you lose today? It may be a hard question to answer. The answer may lie in … Read MorePoor Customer Experiences Cost You Money
CategoriesCustomer Experience, Customer Experience Management, Perception More Customer Effort Drives Customers Away Posted on Posted onMarch 27, 2018March 27, 2018By Kristina Evey C-Suite – Question for you: I’ll never tell you NOT to delight your customers, but what would happen if you … Read MoreMore Customer Effort Drives Customers Away
