Categoriescustomer complaints, customer feedback To Respond or Not Respond to Customer Feedback – That is the CX Question Posted on Posted onApril 10, 2019By Kristina Evey Customer Experience is based on customer feedback and engagement. With the presence of review sites such as Yelp, TripAdvisor, and … Read MoreTo Respond or Not Respond to Customer Feedback – That is the CX Question
Categoriescustomer complaints, customer feedback, Customer loyalty, Perception Engage Customers, Solve for Hassles, Earn Their Loyalty Posted on Posted onFebruary 21, 2019February 26, 2019By Kristina Evey Where are the hassles your customers encounter when using the product or service you provide regardless of who they buy … Read MoreEngage Customers, Solve for Hassles, Earn Their Loyalty
Categoriescustomer complaints Customer Irritation Can Erode Customer Experience Posted on Posted onSeptember 13, 2018September 13, 2018By Kristina Evey I was recently at a business conference at a highly regarded venue. The presenter was wonderful and provided lots of strategies, … Read MoreCustomer Irritation Can Erode Customer Experience
Categoriesbad customer service, customer complaints, customer service training, Uncategorized How Bad Customer Service Slashes Your Sales and What to Do About It Posted on Posted onMarch 18, 2015March 18, 2015By Kristina Evey Bad customer service – we’ve all experienced it. The receptionist that seems impatient with us on the phone. The server … Read MoreHow Bad Customer Service Slashes Your Sales and What to Do About It
Categoriescustomer complaints, upset customers Best Way to Handle Upset Customers? Show Genuine Empathy Posted on Posted onApril 2, 2014February 26, 2019By Kristina Evey Improving customer interactions in handling customer complaints serves companies well. The number one way to win over an upset customer? … Read MoreBest Way to Handle Upset Customers? Show Genuine Empathy
Categoriescustomer complaints, Customer loyalty, upset customers Customer Reward Programs Gone Bad Posted on Posted onJanuary 21, 2013By Kristina Evey Don’t hoodwink your customers! It’s not a good business practice , it’s terrible customer service, and it’s just morally the … Read MoreCustomer Reward Programs Gone Bad
Categoriescustomer complaints, Customer Experience Management, customer intimacy, Uncategorized Lego Connects More Than Blocks – It Connects People Through Excellent Customer Service Posted on Posted onJanuary 10, 2013January 10, 2013By Kristina Evey Connecting with customers is essential to customer loyalty and satisfaction. It takes a special company, and a special representative, to … Read MoreLego Connects More Than Blocks – It Connects People Through Excellent Customer Service
Categoriescustomer complaints, customer feedback, customer satisfaction, Customer service A Lesson In Customer Service… A Tale of One City Posted on Posted onOctober 18, 2012December 12, 2012By Kristina Evey I just came across an article that highlights what can, and hopefully should, happen when you start responding to what … Read MoreA Lesson In Customer Service… A Tale of One City
Categoriescustomer complaints, Customer loyalty, customer retention, good customer service, upset customers 3 Tips to Handle an Unhappy Customer Posted on Posted onOctober 3, 2012By Kristina Evey The unhappy customer who is complaining We’ve all had them. Some yell, some cause a scene, some silently simmer. Believe … Read More3 Tips to Handle an Unhappy Customer
Categoriescustomer complaints, Customer Experience Management, customer retention, customer satisfaction Could You Be Missing This One Idea to Have More Satisfied Customers? Posted on Posted onJuly 12, 2012By Kristina Evey Customer Satisfaction – How Much Are You Willing to Do? This has been the hottest 12 months in recorded history. … Read MoreCould You Be Missing This One Idea to Have More Satisfied Customers?
Categoriescustomer complaints, Customer Experience Management, customer satisfaction, good customer service, improve customer service, upset customers Customer Complaint Resolution – A Fishy Restaurant Tale Posted on Posted onJune 26, 2012By Kristina Evey Resolving a customer complaint isn’t just about handling the issue, it’s the way you handle the issue. Customer satisfaction and … Read MoreCustomer Complaint Resolution – A Fishy Restaurant Tale
Categoriescustomer complaints, Customer service, upset customers Customer Complaints Shuffled Off to a 3rd Party? Posted on Posted onMay 9, 2012By Kristina Evey Customer Complaints? Don’t Push Them Off I recently came across an article that had the perspective that an answering service … Read MoreCustomer Complaints Shuffled Off to a 3rd Party?
