Culture Archives - Kristina Evey

Culture, Customer Experience, Customer service, Podcasting, Uncategorized

Episode 64 – A Conversation with Customer Service Expert Jeff Toister

Posted on September 3, 2019September 3, 2019By Kristina Evey

Shownotes… Today’s conversation is with Customer Service Expert Jeff Toister. Jeff Toister is an author, consultant, and trainer who helps … Read MoreEpisode 64 – A Conversation with Customer Service Expert Jeff Toister

Culture, Employee Experience, Podcasting, Uncategorized

Episode 59 – The CX Benefits of a Culture Book

Posted on July 25, 2019July 25, 2019By Kristina Evey

On the second episode of this podcast, we discussed Culture and how it relates to the Customer Experience. Culture is … Read MoreEpisode 59 – The CX Benefits of a Culture Book

Culture, Customer Experience Management, Leadership, Planning for CX, Podcasting

058 – Foundation Bricks of Customer Experience

Posted on July 9, 2019By Kristina Evey

B2B, Culture, Customer Experience Management, Podcasting

Episode 39 – Important Nuances of the B2B Customer Experience

Posted on February 20, 2019By Kristina Evey

Shownotes… There are usually more “customers” in the B2B relationship than in B2C. Typically, there will be, among others, … … Read MoreEpisode 39 – Important Nuances of the B2B Customer Experience

Culture, good customer service, improve customer service, internal customers, Podcasting

Episode 007 – CX Depends on Hiring Right

Posted on July 16, 2018November 5, 2018By Kristina Evey

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Hiring Right – Episode Number 007 Shownotes… So much of this work is dependent on hiring the right people to execute … Read MoreEpisode 007 – CX Depends on Hiring Right

Core Values, Culture, Customer Experience

Why Core Values Need to Be in Your Customer Experience Focus

Posted on May 15, 2018June 18, 2018By Kristina Evey

Core Values are the fundamental beliefs of a person or organization. My podcast related to core values can be … Read MoreWhy Core Values Need to Be in Your Customer Experience Focus

cultural mindset, Culture, Customer Experience, Customer loyalty, Leadership

Culture’s Impact on Customer Experience

Posted on May 1, 2018May 1, 2018By Kristina Evey

Definition of Culture – The sum of attitudes, customs, and beliefs that distinguishes one group of people from another. Corporate culture … Read MoreCulture’s Impact on Customer Experience

Culture, Customer Experience Management, Leadership, Perception

Bridge the Gap of Customer Experience Perception

Posted on March 8, 2018March 22, 2018By Kristina Evey

Long lumped in with Customer Service, the entire Customer Experience concept is finally being acknowledged as a weighty differential in … Read MoreBridge the Gap of Customer Experience Perception

Culture, Customer Experience Management, Podcasting

The Best Way to Prepare Your Teams to Improve the Customer Service and Experience

Posted on October 15, 2015November 5, 2018By Kristina Evey

Business leaders are really starting to jump on board the Customer Experience Bandwagon. And for good reason. The Customer Experience … Read MoreThe Best Way to Prepare Your Teams to Improve the Customer Service and Experience

Culture, Customer Experience Management, improve customer service

Stop Kidding Yourself! Are You Interested or Committed to Delivering Amazing Customer Service?

Posted on April 28, 2015April 28, 2015By Kristina Evey

“I’d kill to have a golf swing like that!” “I’d do ANYTHING to lift that much weight and look like … Read MoreStop Kidding Yourself! Are You Interested or Committed to Delivering Amazing Customer Service?

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