Excellent Customer Service is Where It’s At

To survive and prosper in today’s environment, and to advantage of opportunities when better times return organizations should change their … Read MoreExcellent Customer Service is Where It’s At

Follow Up and Follow Through to Your Customer’s Hearts and Loyalty

Follow up and follow through are two completely different things, but both can make or break the relationship that you … Read MoreFollow Up and Follow Through to Your Customer’s Hearts and Loyalty

Thank you, Thank you, Thank you!

Thank you , Thank you , Thank you In real estate, we hear that success is all about three things, … Read MoreThank you, Thank you, Thank you!

Smaller Retailers CAN Prevail Over Their Larger Competitors with Relationship Building

In this article by John Tozzi, How Small Stores Can Lure Holiday Shoppers printed on September 25, 2008 by CRM … Read MoreSmaller Retailers CAN Prevail Over Their Larger Competitors with Relationship Building

Keep Social Networking Sites in Mind When Handling Your Customers

The article, How Companies Use Twitter To Bolster Their Brands by Rachael King appearing in CRM Daily.com just goes to … Read MoreKeep Social Networking Sites in Mind When Handling Your Customers

How Much Does a Bad Attitude in Customer Service Cost You?

We’ve all had bad days.  The car wouldn’t start, the kids were slow in getting ready and caused you to … Read MoreHow Much Does a Bad Attitude in Customer Service Cost You?

Establishing Superior Customer Service is a PROCESS, not an Event

In speaking with many companies, I am frequently told “Oh, we have customer service under control. We put our staff … Read MoreEstablishing Superior Customer Service is a PROCESS, not an Event

Even with technology and data, the human touch is critical

In a recent article by Joseph Michelli,  the benefits of being able to anticipate the needs of the customer and providing … Read MoreEven with technology and data, the human touch is critical