Category: cultural mindset

Categoriescultural mindset, customer retention, customer satisfaction, Customer service

What Does it Take for Customer Satisfaction? Service with a Smile!

Posted on Posted onBy Kristina Evey

I went to my local mall today to do some last minute shopping.  As I was passing through JC Penny … Read MoreWhat Does it Take for Customer Satisfaction? Service with a Smile!

Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service

Customer Satisfaction – She absolutely Will!!

Posted on Posted onBy Kristina Evey

This is a follow up to my last post which detailed my under-whelming experience in one branch of a large … Read MoreCustomer Satisfaction – She absolutely Will!!

Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service

Help Your Customers – Increase Their Loyalty and Customer Satisfation

Posted on Posted onBy Kristina Evey

Please tell me that you’ve done what I did yesterday….  I went in to the supermarket to just pick up … Read MoreHelp Your Customers – Increase Their Loyalty and Customer Satisfation

Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service

Being Customer Centric – Good Customer Service Equals High Customer Satisfaction

Posted on Posted onBy Kristina Evey

I receive the “Simple Truths” newsletter and glean so many practical business and life lessons from it.  Here is an … Read MoreBeing Customer Centric – Good Customer Service Equals High Customer Satisfaction

Categoriescultural mindset, customer retention, customer satisfaction, Customer service

“Friendliness” Ranks High for Customer Satisfaction

Posted on Posted onBy Kristina Evey

When making hiring decisions within your organization, be sure to consider the “friendliness factor.” Customers make their purchasing decisions based … Read More“Friendliness” Ranks High for Customer Satisfaction

Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service

Be Customer Centric: Learn Your Customer’s Names

Posted on Posted onBy Kristina Evey

“Where everybody knows your name………….. And you’re always glad you came……….” The lyrics to the opening song on the old … Read MoreBe Customer Centric: Learn Your Customer’s Names

Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service

Think and Grow Rich -Increase Your Customer Satisfaction Levels by Staying in Contact with Your Customers

Posted on Posted onBy Kristina Evey

Staying in contact with your customers has many advantages, both for you and for them. Follow up is an excellent … Read MoreThink and Grow Rich -Increase Your Customer Satisfaction Levels by Staying in Contact with Your Customers

Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service

Increase Your Customer Satisfaction Levels! SMILE!!

Posted on Posted onBy Kristina Evey

A smile is a universally known and understood gesture.  It transcends all languages and cultures. It speaks loudly to your … Read MoreIncrease Your Customer Satisfaction Levels! SMILE!!

Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service

Informed Teams Result in Happy Customers!

Posted on Posted onBy Kristina Evey

The best way to have your team members and associates truly be able to answer questions from your customers is … Read MoreInformed Teams Result in Happy Customers!

Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service

Handle Your Angry Customers with Empathy

Posted on Posted onBy Kristina Evey

Customer satisfaction is the determining factor in most business decisions.  When people spend their money, they want to be certain … Read MoreHandle Your Angry Customers with Empathy

Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service

Strengthen Your Customer Relationships

Posted on Posted onBy Kristina Evey

An article in yesterday’s Examiner.com, Best Practice PR:Keeping Customers reinforces the fact that successful businesses are looking for ways to … Read MoreStrengthen Your Customer Relationships

Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service

Businesses Grow by Distinguising Their Level of Service

Posted on Posted onBy Kristina Evey

It is so important to recognize that the level of customer service that your organization provides will play a huge … Read MoreBusinesses Grow by Distinguising Their Level of Service

Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service

Customer Satisfaction and Retention Should Be Your Focus in 2009

Posted on Posted onBy Kristina Evey

More important, cuts should never negatively impact the customer. In fact, Molloy said, in a time like this, it’s critical … Read MoreCustomer Satisfaction and Retention Should Be Your Focus in 2009

Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service

Tips for Successful and Postive Customer Relationships

Posted on Posted onBy Kristina Evey

“Superior customer service can often fall to the wayside, lost in the midst of an overload of daily tasks, responsibilities … Read MoreTips for Successful and Postive Customer Relationships

Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service

Great Customer Service…. Do You Really Deliver It?

Posted on Posted onBy Kristina Evey

In so many of my conversations with business people, they are quick to agree that customer service is more important … Read MoreGreat Customer Service…. Do You Really Deliver It?

Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service

Offer Up Your Help…… Connect the Dots for Your Customer

Posted on Posted onBy Kristina Evey

I just had two very completely different experiences with two stores.  I was on the phone trying to locate two … Read MoreOffer Up Your Help…… Connect the Dots for Your Customer

Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, Social media

We Are All in Sales….. Like It or Not

Posted on Posted onBy Kristina Evey

The perception of your company’s customer service is only as strong as it’s weakest link.  Where ever that weak link … Read MoreWe Are All in Sales….. Like It or Not